LogicNow: There’s Discord Between Customers’ Expectations And Solutions Providers’ Delivery

A disconcerting level of discord exists between what customers need and expect and what IT service providers actually deliver, according to new research from LogicNow. The study reveals that IT service providers are seriously misaligned with customers’ needs, meaning that they are missing out on vast opportunities.

  • From ASCII Chicago: 7 Cybersecurity Tips For Solutions Providers
    From ASCII Chicago: 7 Cybersecurity Tips For Solutions Providers

    Reading the biography of ASCII member Eugene Tawiah, it’s clear the guy is all about security. First, he’s the founder and CEO of information security services provider Complex Technologies which serves the New York City and New Jersey metro area. Tawiah talked about cybersecurity to 100+ channel executives Thursday at the ASCII Success Summit at the Hyatt Regency O’Hare in Chicago. I captured seven of his best pieces of advice for solutions providers.

  • What Lawyers Need And How MSPs Can Sell To Them
    What Lawyers Need And How MSPs Can Sell To Them

    The general public may be frustrated with today’s litigious world, but those legal wranglings could be a boon for solutions providers. “Successfully Winning In The Legal Market With Managed Services” was the title of Charles Tholen’s presentation Thursday at the ASCII Success Summit in Chicago. Tholen is the president and CEO of managed services provider (MSP) Cognoscape and an active ASCII member.

More Featured Content

CURRENT ISSUE

  • Give SMB Customers An Enterprise Experience
    Give SMB Customers An Enterprise Experience

    Providing certified engineers, 24/7 NOC (network operations center) support, and service level agreements (SLAs) are ways this IT solutions provider meets SMBs’ business needs and achieves year-over-year 30 percent revenue growth.

  • Payments: Driving An ISV’s Growth

    As SaaS-provider MINDBODY continues its focused approach to a growing market, becoming an ISO has helped drive its revenue growth.

  • Expand Your IP Video Sales Focus Beyond LP

    A physical security integrator’s ability to influence decision makers outside of loss prevention (LP) departments led to record revenue gains — and profitability — last year.

More From The Current Issue

PREMIUM CONTENT

Why You Need To Have Regular Reviews With Your Customers

The business review is one of the most important tools in the successful managed services provider’s (MSP’s) toolkit, but deciding on the frequency of those reviews is a very individual things says Dave Sobel, director of partner community for MAXfocus at LogicNow.

“Un-Reviews”... And Why You Should Have Them

Ugh, I can already hear the collective groans taking place from just reading the word “review.”  Nothing sparks more dread, stress, and even fear from bosses and their reports than this time honored exercise in performance management. Comments I’ve heard over my years in HR range from,  “I don’t have time, you write it,” to “I need a highly detailed format to deliver every single quarter,” depending upon that manager’s style.

Top 5 Features Of A Business Continuity Solution

Taking a holistic approach to safety and security often requires reaching far beyond the physical security confines of an organization. It is critical that leaders look beyond traditional expectations and barriers to see how an organization as a whole responds to potential risks or incidents.

4 Growing Opportunities In Video Surveillance

Video surveillance is transforming business for end users, providing opportunities for enhanced monitoring, strengthened security, and a greater peace of mind. And it isn’t just for security anymore! Video surveillance is proving to be a very valuable management tool, enabling end users to perform store checks, monitor traffic flow and dwell times, and better manage crowd control.

The Best Of EMV Q&A: What Does “Liability Shift” Really Mean?

Both the definition of liability and the degree to which someone could be held liable were issues that were on the minds of many of the attendees on our EMV-themed webinars in the past few months.  In this edition of “The Best of EMV Q&A,” we recap questions we received regarding the liability shift and what it means, in general, and specifically, for retailers.

The OS War: How It Impacts Retail Technology

The tech giants (Apple, Google, Microsoft) all have technology platforms that enable retail management systems and payments. Microsoft has been around almost as long as there have been computer-based inventory management systems—and the Windows operating system still remains popular in retail environments.

RSPA President's Note - June 2015

It’s June and here in Charlotte, that turns our attention to NASCAR: having just finished up the All Star Race and the Coca Cola 600 in late May, the Sprint Cup Series schedule is getting hotter with the weather. With NASCAR on the brain, our cover reflects both a car motif, as well as some of the challenges our industry is experiencing.

POS Buyer Trend Report Yields Findings That Are Advantageous To VARs

Most buyers need solutions that VARs can provide/

More Premium Content

SPECIAL REPORTS

Partner Program
Insider

POS & Payment Processing Guide

Best Channel
Vendors 2015

Partner Program Insider 2014 BSM Annual POS Guide 2014 Best Channel Vendor 2015
Vendors share how their partner
programs can help VARs, MSPs,
and ISVs grow their businesses.
What you’ll find in this guide is an assortment of advice from leaders in the industry to help motivate you and, hopefully, stimulate action. Thousands of VARs, MSPs, and ISVs rate their vendor partners on 7 key criteria. Which vendors rated the best?
 

A VAR & MSP's Guide To Health IT Trends

A VAR & ISV's Guide To EMV + Payment Security

Business Solutions Executive Insight 2014

A VAR & MSP's Guide To Health IT Trends EMV for VARs Channel Executive Insights
See how you can expand your business by taking advantage of the rapidly changing healthcare IT industry. Advice concerning EMV and its upcoming liability shift, but also a broader perspective on retail security. Channel leaders discuss trends you can take advantage of to help grow your business.

FEATURED SUPPLIERS

  • Mercury Payment Systems
    Mercury Payment Systems

    Mercury® provides integrated payment processing solutions that help businesses prosper. Known for secure and reliable processing, Mercury’s solutions are built into the POS, helping merchants reduce errors in data entry, manage cash flow, and minimize risk.

  • SATO America
    SATO America

    Today, SATO continues its tradition of designing and manufacturing high-quality industrial printers that deliver reliable performance with each print job.

  • RSPA
    RSPA
    RSPA stands for Retail Solutions Providers Association. We are the only association dedicated to the retail technology industry.  

     

  • Datto Inc.
    Datto Inc.

    Datto Inc. is an award-winning vendor of backup, disaster recovery (BDR) and intelligent business continuity solutions, providing best-in-class technology and support to its 5,000+ channel Partners throughout North America and Europe.  Datto is the only hybrid-cloud BDR vendor that provides instant on- and off-site virtualization of servers and workstations, achieved through its Inverse Chain Technology.

  • APG Cash Drawer, LLC
    APG Cash Drawer, LLC

    For more than 30 years, APG Cash Drawer has been designing and delivering cash drawers with a variety of size, color, interface, and integration options. An APG cash drawer will provide years of smooth, trouble free service with virtually no downtime, no service required, and no headaches. Our cash drawers are so well constructed and so reliable that our customers install them and forget them - even in the most demanding environments.

  • ConnectWise
    ConnectWise
    ConnectWise is the leading business management solution designed exclusively for technology organizations, such as IT solution providers, MSPs, software companies, hardware/software resellers, and System Integrators.  

     

Newsletter Signup
Newsletter Signup
Get the latest channel trends, news, and insights
By clicking Sign Me Up, you agree to our Terms and that you have read our Privacy Policy.

FEATURED PRODUCTS

  • APG Series 3500 Cash Drawer
    APG Series 3500 Cash Drawer

    The Series 3500 high capacity narrow footprint cash drawer is built to last in tough retail environments and provides ergonomic and productive cash management support.

  • Patch Manager - Built With Technicians In Mind
    Patch Manager - Built With Technicians In Mind

    One of the essential services you deliver to your customers is patch management. From fixing security vulnerabilities to improving performance – keeping your customer’s systems current and secure can be time-consuming and costly.

  • PowaPOS SDK
    PowaPOS SDK

    The PowaPOS SDK works seamlessly with your existing smartphone and tablet applications, empowering you to provide merchants with a complete, powerful point-of-sale system.

  • Help Desk
    Help Desk

    Create your own Help Desk team without the capital investment, infrastructure, and staffing.  CharTec Help Desk provides you with American-based support and all the advantages of "live" level 2, friendly front-end technical care specialists skilled and designed to support your users — your way!

More Featured Products

ABOUT BUSINESS SOLUTIONS

Welcome to BSMinfo, the online presence of Business Solutions magazine. If you are a value-added reseller (VAR), systems integrator, managed services provider (MSP), or independent software vendor (ISV), this is the site for you! Whether here online or in each month's issue of the magazine, we strive to deliver actionable information you can use to add complementary technologies to your portfolio and penetrate thriving vertical markets.

Technologies and topics typically covered include data collection/supply chain, point of sale (POS), payment processing, video surveillance and access control, voice over IP (VoIP), networking, storage, managed services, network security, the cloud, mobile computing, and enterprise content management (ECM). From a market perspective, our articles focus on government, retail, hospitality, healthcare, manufacturing, transportation and logistics, education, legal, banking, and anywhere else solutions providers can find new revenue streams.

Please take a moment to join our online community and discover the benefits (access premium content, free newsletters, product sourcing, etc.) of your FREE membership.

Also, check us out on Google+.

 

BSM is the recipient of the RSPA 2014 Gold Medallion Award.

BSM Wins RSPA Gold Medallion