A disconcerting level of discord exists between what customers need and expect and what IT service providers actually deliver, according to new research from LogicNow. The study reveals that IT service providers are seriously misaligned with customers’ needs, meaning that they are missing out on vast opportunities.
From ASCII Chicago: 7 Cybersecurity Tips For Solutions Providers
Reading the biography of ASCII member Eugene Tawiah, it’s clear the guy is all about security. First, he’s the founder and CEO of information security services provider Complex Technologies which serves the New York City and New Jersey metro area. Tawiah talked about cybersecurity to 100+ channel executives Thursday at the ASCII Success Summit at the Hyatt Regency O’Hare in Chicago. I captured seven of his best pieces of advice for solutions providers.
What Lawyers Need And How MSPs Can Sell To Them
The general public may be frustrated with today’s litigious world, but those legal wranglings could be a boon for solutions providers. “Successfully Winning In The Legal Market With Managed Services” was the title of Charles Tholen’s presentation Thursday at the ASCII Success Summit in Chicago. Tholen is the president and CEO of managed services provider (MSP) Cognoscape and an active ASCII member.
Expand Your IP Video Sales Focus Beyond LP
A physical security integrator’s ability to influence decision makers outside of loss prevention (LP) departments led to record revenue gains — and profitability — last year.
Payments: Driving An ISV’s Growth
As SaaS-provider MINDBODY continues its focused approach to a growing market, becoming an ISO has helped drive its revenue growth.
Mobile Printers Go Hand In Hand With Customer Experience
Three mobile printing experts explain why mobile printers should be a part of every customer experience conversation.
Sub-$1300 All-In-One POS Terminals Product Review - Table Of Contents
A VAR evaluates 7 sub-$1,300 all-in-one POS terminals and shares the pros and cons of each.
Following is the transcript of a conversation between Business Solutions president Jim Roddy with Mike Burns, president of ScanSource Services Group. The discussion took place at the ScanSource Worldwide Partner Conference for POS and Barcoding, March 16-18, in Greenville, SC.
Businesses using cloud storage providers will always have concerns about the quality of service they’re receiving and whether the benefits are worth the costs and risks involved. In addition to file size and storage space, cloud storage users want to ensure that their files are well protected.
Data deduplication compares each backup to previous backups and only stores the bytes or blocks that change. Employing data deduplication with backup storage greatly reduces the amount of disk storage required and also saves on WAN bandwidth as only the changes are stored, and only changes traverse the WAN to the offsite/disaster recovery site.
Although RFID (radio frequency identification) technologies are often thought of as a manufacturing and distribution tool, the use of the RFID in healthcare settings has become increasingly common and offers unique benefits to healthcare IT leaders. RFID’s foray into the healthcare scene began primarily with manufacturers and wholesalers, who used the technology as a way to track pharmaceuticals. As the technology had advanced, so have the potential applications within a healthcare environment.
Faced with a complex and fast-evolving threat landscape, organizations across the globe are working to improve the first layer of defense at their facilities. Perimeter security is becoming more of a priority for end users in every vertical; however, today’s security customer is looking for ways to protect their perimeter without breaking the bank.
If you ask CEOs to name the most difficult aspect of their businesses, most will say the greatest challenge is reaching and retaining customers. The best way to educate your customers about your brand and the services you offer is through a strategic and coordinated approach to marketing.
Using the cloud for business is still an unknown frontier for many businesses. Regardless of their size or the markets they operate in, very few organizations understand the cloud well enough to leverage it to their advantage. That may also explain why IT providers run into so many objections relating to its security. People don’t trust what they can’t see, especially with data breaches jumping onto the priority list of most managers and owners.
Mobile devices are well on their way to becoming integrated into almost every industry, providing new ways to capture data in real time and speed up the process of overall productivity. The advantages of mobility in manufacturing and warehousing applications are continually expanding.
CompTIA is the voice of the world's information technology (IT) industry.
Datto Inc. is an award-winning vendor of backup, disaster recovery (BDR) and intelligent business continuity solutions, providing best-in-class technology and support to its 5,000+ channel Partners throughout North America and Europe. Datto is the only hybrid-cloud BDR vendor that provides instant on- and off-site virtualization of servers and workstations, achieved through its Inverse Chain Technology.
Harbortouch is a leading national provider of touch-screen point of sale (POS) systems and payment processing services. As pioneers of the “as a service” model, Harbortouch offers an unprecedented “free” POS program that allows the company’s sales partners to offer a full-featured POS system with no up-front costs.
AVG Business’ suite of security and IT solutions allow service providers to protect their customers’ devices, data and people, help them improve operational efficiency, reduce operating costs and minimize business risks.
CharTec is the SMB channel's leading provider of recurring revenue based training for sales, operations, leadership, and marketing. Its 20,000 square foot MSP and IT training facility is the largest in North America and is integrated into a thriving multi-million dollar MSP.
We’ve spent more than 40 years helping lead the electronic payment revolution, and we remain at the industry’s forefront. Providing merchants and partners with seamless, secure solutions and the latest industry intelligence, Moneris helps the businesses we serve unlock new possibilities and take advantage of new avenues for growth.
BluePRO™ Bluetooth Device
Model 510 Bluetooth Device for a Low-Cost Printer Kick Cash Drawer.
APG Cash Drawer introduces the BluePRO™ device — the 1st ever Bluetooth enabled cash drawer. BluePRO™ connects a low-cost, printer-kick cash drawer and pairs it with a mobile device. By creating a one-to-one relationship, retailers can now wirelessly synchronize and transfer data between a mobile device and the cash drawer. The BluePRO™ device achieves proximity when the mobile device comes within limited range of the drawer.
Your World-Class Connection to Payment Processing.
Dell SonicWALL TZ Series
The Dell ™ SonicWALL ™ TZ Series is the most secure Unified Threat Management (UTM) firewall for small businesses, retail deployments, remote sites, branch offices and distributed enterprises. Unlike consumer-grade products, the TZ Series delivers the most effective anti-malware, intrusion prevention, content/URL filtering and application control capabilities along with the broadest most secure mobile platform support for laptops, smartphones and tablets. It provides full deep packet inspection (DPI) at very high performance levels, eliminating the network bottleneck that other products introduce, and enabling organizations to realize increased productivity gains. The TZ Series is the most secure, sophisticated and widely-deployed security platform on the market today.
Stable and seamless document scanning and image acquisition for virtual desktops.
ABOUT BUSINESS SOLUTIONS
Welcome to BSMinfo, the online presence of Business Solutions magazine. If you are a value-added reseller (VAR), systems integrator, managed services provider (MSP), or independent software vendor (ISV), this is the site for you! Whether here online or in each month's issue of the magazine, we strive to deliver actionable information you can use to add complementary technologies to your portfolio and penetrate thriving vertical markets.
Technologies and topics typically covered include data collection/supply chain, point of sale (POS), payment processing, video surveillance and access control, voice over IP (VoIP), networking, storage, managed services, network security, the cloud, mobile computing, and enterprise content management (ECM). From a market perspective, our articles focus on government, retail, hospitality, healthcare, manufacturing, transportation and logistics, education, legal, banking, and anywhere else solutions providers can find new revenue streams.
Please take a moment to join our online community and discover the benefits (access premium content, free newsletters, product sourcing, etc.) of your FREE membership.
Also, check us out on Google+.
BSM is the recipient of the RSPA 2014 Gold Medallion Award.