8 Essential Helpdesk Tools For MSP Success
8 Essential Helpdesk Tools For MSP Success

How to win and keep your customers with helpdesk tools to meet their needs.

  • From ASCII Milwaukee: Build A Better Brand Through SOPs
    From ASCII Milwaukee: Build A Better Brand Through SOPs

    I can’t keep up with Karl Palachuk. Recognized in our channel as a managed services pioneer and the owner of solution provider advisor Small Biz Thoughts, Palachuk dispensed an avalanche of wisdom today at the ASCII Success Summit in Milwaukee, so much that I couldn’t capture it all.

  • From ASCII Milwaukee: Continuity Is Key To Selling Backup
    From ASCII Milwaukee: Continuity Is Key To Selling Backup

    Datto Vice President of Business Development Rob Rae said to forget about acts of God and focus on continuity if you want channel success during his presentation at the ASCII Success Summit in Milwaukee, WI. “Backup means fires, floods, tornados, and hurricanes,” Rae said. “Most people think acts of God won’t happen to them, so stop selling backup and start selling continuity.”

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CURRENT ISSUE

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PREMIUM CONTENT

How To Make The Move And Be A Successful MSP

A hardware-centric focus isn’t going to grow your business fast or make it last for decades. The profit margins are thin and the business of “reselling” is old school. The real opportunity for channel partners is around professional services and managed solutions.

How To Incorporate Documents Into Your Big Data Strategy

Big Data forces a lot of big questions and for good reason; it’s complex stuff. It encompasses both structured and unstructured information, and what’s new about Big Data is the tremendous volume and access to this information.

POS Solutions Provider Reduces Costs And Improves Efficiency For Restaurant Clients

Casey Lozano spent years honing his POS expertise as a senior installer of Micros systems in Arizona working for a regional dealer. In 2014, Lozano embarked on his own, and was intent on starting a business focused on what he had been doing — installing POS systems. It was during a conversation with a Harbortouch representative that Lozano was presented with a more attractive, life-changing offer.

5 Network Security Market Trends That Matter For Managed Services In 2016

It’s no secret organizations of all sizes are changing the way they run their businesses. The move toward a digital economy, combined with the need to always be on, means anything that can save time and simplify workflows is in high demand. Now, more than ever, seamless delivery — whether it’s music, email or network security — is where opportunity lies.

10 Best Practices For Transitioning To A Managed Services Model

The managed services model brings solution providers recurring revenue, deeper client engagement, and greater business stability. But the transition requires careful planning and execution to avoid pitfalls such as underpricing services, picking the wrong technology, or failing to properly communicate the change to customers. In this roadmap, we outline 10 best practices for resellers to follow when transitioning to managed services—while keeping data protected throughout the process.

Improving Security With Cloud-Based Antivirus And Antimalware

Recently, the Lloyd Group was looking to move its services to the cloud. The MSP was evaluating various cloud-based tools and learned about cybersecurity provider Webroot, recalls Bill Goldin, director of technology at the New York metropolitan-area company. What initially attracted Lloyd to Webroot was the lightweight nature of the vendor’s antimalware solution.

The Webroot 2016 Threat Brief: Next-Generation Threats Exposed

2015 was yet another record year for cybercrime, during which more malware, malicious IPs, websites, and mobile apps were discovered than in any previous year. It comes as no surprise that the cybercrime ecosystem continues to thrive, given new innovations and little in the way of risk for those who choose to participate. The continued onslaught of hacks, breaches, and social engineering scams targeting individuals, businesses, and government agencies alike has caused many in the security field to ask if it’s truly possible to defend against a persistent attacker.

How To Help VARs Adopt The As-A-Service Revenue Model

The as-a-Service revenue model has become a common delivery model for many business applications, but that doesn’t make it any easier when trying to convince VARs to utilize it. In this exclusive interview, Suzanne Davis, Director of Channel Sales at Harbortouch, breaks down the benefits of the as-a-Service model and offers advice on how the help VARs transition to it smoothly.

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SPECIAL REPORTS

  • Partner Program Insider 2016
    Partner Program Insider 2016

    Are your vendor partners merely providers of product for you to sell, or true partners that are walking with you hand-in-hand and working to help you succeed? If you didn’t answer “true partners,” it might be time to reevaluate the relationship.

  • Best Channel Vendors 2016
    Best Channel Vendors 2016

    Here are 2016's Best Channel Vendors, listed first by technology category (Business Continuity through VoIP) and then by technology subcategory. One of the main purposes of this special report is to give our resellers a guide to who their peers think are Best Channel Vendors.

  • Business Solutions Executive Insight 2015
    Business Solutions Executive Insight 2015

    2016 is just a few holiday parties away and will be here before we know it. This month prior is a good opportunity to take a step back and reflect on the past year. What has your company done well? Are there wins you should be celebrating? What will your company look like in the years to come? What have you struggled with? Are you taking steps to ensure that those same struggles don’t occur in 2016?

  • Business Solutions’ Guide To Health IT Trends For VARs & MSPs
    Business Solutions’ Guide To Health IT Trends For VARs & MSPs

    Healthcare IT continues to evolve and change, and IT solutions providers in this vertical need to address the challenges their clients face as they try to keep up with standards, regulations, and trends.

  • The Annual Guide To POS & Payment Processing Trends
    The Annual Guide To POS & Payment Processing Trends

    If you want to know more about EMV and how to maximize your payments-related revenue, this guide is for you. After surveying both small and large retailers on their top technology needs (and where they plan to spend), surveying our own readers, and studying analysts’ data on the market, we came up with a list of the four most important topics of today and the near future: payment processing (special focus on security/EMV and mobility), mobile POS, POS-as-a-Service, and customer experience/ engagement.

  • 2015 VAR & ISV’s Guide To EMV & Payment Security
    2015 VAR & ISV’s Guide To EMV & Payment Security

    EMV is just one part of the payment security equation and VARs and ISVs need to have a holistic view of retail payment and data security. This guide provides advice concerning EMV and its upcoming liability shift, but also a broader perspective on retail security.

FEATURED SUPPLIERS

  • CharTec
    CharTec

    CharTec is the SMB channel's leading provider of recurring revenue based training for sales, operations, leadership, and marketing. Its 20,000 square foot MSP and IT training facility is the largest in North America and is integrated into a thriving multi-million dollar MSP.

  • RSPA
    RSPA
    RSPA stands for Retail Solutions Providers Association. We are the only association dedicated to the retail technology industry.  

     

  • StorageCraft Technology Corporation
    StorageCraft Technology Corporation

    StorageCraft Technology Corporation is a premier software company focused on helping you backup fast and recover faster. StorageCraft develops innovative disk-based backup, disaster recovery, system migration, data protection and security solutions for servers, desktops and laptops.

  • MAXfocus
    MAXfocus

    At MAXfocus we provide over 12,000 MSPs and IT support companies globally with the integrated Remote Monitoring, Mail Security, Backup and ServiceDesk capability you need to make your clients’ lives easier. We also provide free training, sales and marketing materials to help build your business.

  • Moneris Solutions
    Moneris Solutions

    We’ve spent more than 40 years helping lead the electronic payment revolution, and we remain at the industry’s forefront. Providing merchants and partners with seamless, secure solutions and the latest industry intelligence, Moneris helps the businesses we serve unlock new possibilities and take advantage of new avenues for growth.

  • APG Cash Drawer, LLC
    APG Cash Drawer, LLC

    For more than 30 years, APG Cash Drawer has been designing and delivering cash drawers with a variety of size, color, interface, and integration options. An APG cash drawer will provide years of smooth, trouble free service with virtually no downtime, no service required, and no headaches. Our cash drawers are so well constructed and so reliable that our customers install them and forget them - even in the most demanding environments.

INDUSTRY PARTNERS AND ASSOCIATIONS

ASCII CompTIA HTG Peer Groups Small Biz Thoughts
SMB TechFest 2112 Group RSPA Money 20/20
Shoptalk ASP Drone Dealer Expo Michael E Gerber Companies

 

WHY WE DO WHAT WE DO

The Business Solutions team considers the channel more than just “a market” or “an industry.” It’s our community, and we want everyone in our community to thrive with greater profits, predictable revenue, and a sustainable business model.

BSM Why We Do What We Do

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do at Business Solutions.

FEATURED PRODUCTS

  • Datto Product Family
    Datto Product Family

    Datto’s extended family of hybrid cloud-based backup, disaster recovery (BDR) and business continuity solutions are built for businesses of every size. The solutions are customized for the Channel, with pricing options and ease of transition as customers’ data and storage needs grow.

  • WebAccess/IMM Content Creation And Management Software
    WebAccess/IMM Content Creation And Management Software

    Web-based Digital Signage Content Management System.

  • Link Gateway
    Link Gateway

    Your World-Class Connection to Payment Processing.

  • Datto SIRIS 2
    Datto SIRIS 2

    Datto SIRIS 2 delivers the most aggressive Recovery Time Objective (RTO) of any backup, disaster recovery (BDR) and business continuity solution available today. It is the ideal solution for businesses for whom downtime is not an option. SIRIS 2 offers the best protection for a business’s mission-critical applications, delivered via the most robust and flexible technology on the market today.

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ABOUT BUSINESS SOLUTIONS

Welcome to BSMinfo, the online presence of Business Solutions magazine. If you are a value-added reseller (VAR), systems integrator, managed services provider (MSP), or independent software vendor (ISV), this is the site for you! Whether here online or in each month's issue of the magazine, we strive to deliver actionable information you can use to add complementary technologies to your portfolio and penetrate thriving vertical markets.

Technologies and topics typically covered include data collection/supply chain, point of sale (POS), payment processing, video surveillance and access control, voice over IP (VoIP), networking, storage, managed services, network security, the cloud, mobile computing, and enterprise content management (ECM). From a market perspective, our articles focus on government, retail, hospitality, healthcare, manufacturing, transportation and logistics, education, legal, banking, and anywhere else solutions providers can find new revenue streams.

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BSM is the recipient of the RSPA 2014 Gold Medallion Award.

BSM Wins RSPA Gold Medallion