Brands Failing To Meet Customers’ Mobile Communications Expectations
Brands Failing To Meet Customers’ Mobile Communications Expectations

Forty-five percent of consumers identify e-commerce service providers as most effective vertical at mobile.

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CURRENT ISSUE

  • Security Starts At The POS
    Security Starts At The POS

    The POS holds a trove of information that, when appropriately leveraged, can help stop crime and aid first responders. One ISV’s idea to expose that data is getting lots of attention and fueling significant growth.

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PREMIUM CONTENT

7 Reasons Analytics Should Be Part Of Your Next Retail Camera Install

Retailers are focused on many things that reach far beyond loss prevention and security, including long-term growth, return on investment for technology, streamlining services and support to customers, and gathering business intelligence to help translate data to sales. The trend toward retail analytics isn’t new, but advancing technologies and techniques, coupled with the many new opportunities they offer to retail customers continues to drive opportunity for increased intelligence and data capture.

Channeling Security: How To Talk With Clients About Skyrocketing Costs

In today’s business climate, you can count on a security breach almost as sure as you can count on the sun rising and setting. That’s why being proactive about the challenges your clients face — including the spiraling costs of network protection — is essential. It all begins with communication.

Unique, Original Ways To Provide Value To Your Customers

Too often while walking a trade show floor, we’re caught up in the technology “price race to the bottom” — who has more megapixels, who can integrate with more partners, or who can manage the most access points. But in the race to be the best, many manufacturers can get caught up in the competition and forget about the main component in creating a successful business: customers. True service is rooted in the notion that organizations must provide significant value to customers in a number of ways.

The Dynamics Of Change In The Managed Services Marketplace

“If you’re not growing, you’re dying.” This statement is a reminder that in an ever-changing world, you must adapt to your surroundings or you will get left behind. Even though this is a phrase that can apply to anyone and anything, let’s apply it to the struggle that office technology dealerships, manufacturers, distributors, and service companies are experiencing while trying to establish their business in the managed services marketplace.

Dispelling 6 Common Myths About Selling Cloud Services

Lots of technology business owners hesitate to offer cloud services. Some of them think the cloud will offer less control over their clients’ IT environments, while others worry about the fact they won’t have any servers to support. Do those concerns sound familiar? If so, it’s time to change your thought process by looking at the cloud from a client’s perspective.

2016’s Top Field Service KPIs How To Help Service Managers Meet Them

Key indicators of a successful service organization haven’t changed much in the last few years, but the tools and strategies service managers use to meet them are changing all the time. When it comes to setting and measuring key performance indicators (KPIs) each year, service managers see better results when they focus on the process of delivering service, rather than the results. For example, rather than measuring profitability or number of service calls per day, analyze the success of the processes involved in delivering service. When the process goals are being met, the desired results will follow.

Kitchen Workflow: Optimizing For New Restaurant Realities

The mobile consumer presents a tremendous opportunity for restaurant operators. Recent National Restaurant Association (NRA) research found that 43 percent of adults say they’ve used the Internet to place an order for takeout or delivery. Nearly 60 percent of adults have visited a restaurant’s website, and 58 percent have viewed a restaurant’s menu online. Most of that online activity is taking place on smartphones while consumers are on the go and making their mealtime decisions. NRA’s research indicates that 52 percent of U.S. Internet users would likely use a smartphone or tablet for ordering takeout and delivery if possible. That figure climbs to nearly three quarters among the millennial population.

Why EMV Payment Integrations Aren’t Easy

Software developers face many challenges. Staying relevant to customers, finding new ways to deliver value, and remaining competitive takes time and energy. It is no surprise that issues outside of the core features and functions of the software -- such as payment security and EMV — are regarded with such an aversion. Most developers are in business to solve unique needs of a market or business segment; they're not experts in payments. Unfortunately, today the ability to process cards comes at a significant cost and effort.

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SPECIAL REPORTS

  • 2016 VAR & ISV's Guide To EMV & Payment Security
    2016 VAR & ISV's Guide To EMV & Payment Security

    Many IT solutions providers, both VARs and software developers, rank dealing with payment security slightly higher than a trip to the dentist. It’s not something people want to spend time on. To most, payment security is not a money-making profit center. Additionally, the rules seem to be ever-changing and nearly impossible to get ahead of. To top it off, the bad guys always seem to be one step ahead.

  • Partner Program Insider 2016
    Partner Program Insider 2016

    Are your vendor partners merely providers of product for you to sell, or true partners that are walking with you hand-in-hand and working to help you succeed? If you didn’t answer “true partners,” it might be time to reevaluate the relationship.

  • Best Channel Vendors 2016
    Best Channel Vendors 2016

    Here are 2016's Best Channel Vendors, listed first by technology category (Business Continuity through VoIP) and then by technology subcategory. One of the main purposes of this special report is to give our resellers a guide to who their peers think are Best Channel Vendors.

  • Business Solutions Executive Insight 2015
    Business Solutions Executive Insight 2015

    2016 is just a few holiday parties away and will be here before we know it. This month prior is a good opportunity to take a step back and reflect on the past year. What has your company done well? Are there wins you should be celebrating? What will your company look like in the years to come? What have you struggled with? Are you taking steps to ensure that those same struggles don’t occur in 2016?

  • Business Solutions’ Guide To Health IT Trends For VARs & MSPs
    Business Solutions’ Guide To Health IT Trends For VARs & MSPs

    Healthcare IT continues to evolve and change, and IT solutions providers in this vertical need to address the challenges their clients face as they try to keep up with standards, regulations, and trends.

  • The Annual Guide To POS & Payment Processing Trends
    The Annual Guide To POS & Payment Processing Trends

    If you want to know more about EMV and how to maximize your payments-related revenue, this guide is for you. After surveying both small and large retailers on their top technology needs (and where they plan to spend), surveying our own readers, and studying analysts’ data on the market, we came up with a list of the four most important topics of today and the near future: payment processing (special focus on security/EMV and mobility), mobile POS, POS-as-a-Service, and customer experience/ engagement.

FEATURED SUPPLIERS

  • Vantiv Integrated Payments
    Vantiv Integrated Payments

    Vantiv Integrated Payments provides integrated payment processing solutions that help businesses prosper. Known for secure and reliable processing, Mercury’s solutions are built into the POS, helping merchants reduce errors in data entry, manage cash flow, and minimize risk.

  • ConnectWise
    ConnectWise
    ConnectWise is the leading business management solution designed exclusively for technology organizations, such as IT solution providers, MSPs, software companies, hardware/software resellers, and System Integrators.  

     

  • StorageCraft Technology Corporation
    StorageCraft Technology Corporation

    StorageCraft Technology Corporation is a premier software company focused on helping you backup fast and recover faster. StorageCraft develops innovative disk-based backup, disaster recovery, system migration, data protection and security solutions for servers, desktops and laptops.

  • CompTIA
    CompTIA

    CompTIA is the voice of the world's information technology (IT) industry.

  • Datto Inc.
    Datto Inc.

    Datto Inc. is an award-winning vendor of backup, disaster recovery (BDR) and intelligent business continuity solutions, providing best-in-class technology and support to its 5,000+ channel Partners throughout North America and Europe.  Datto is the only hybrid-cloud BDR vendor that provides instant on- and off-site virtualization of servers and workstations, achieved through its Inverse Chain Technology.

  • RSPA
    RSPA
    RSPA stands for Retail Solutions Providers Association. We are the only association dedicated to the retail technology industry.  

     

INDUSTRY PARTNERS AND ASSOCIATIONS

ASCII CompTIA HTG Peer Groups Small Biz Thoughts
SMB TechFest 2112 Group RSPA Money 20/20
Shoptalk ASP Drone Dealer Expo Michael E Gerber Companies

 

WHY WE DO WHAT WE DO

The Business Solutions team considers the channel more than just “a market” or “an industry.” It’s our community, and we want everyone in our community to thrive with greater profits, predictable revenue, and a sustainable business model.

BSM Why We Do What We Do

Click Here to see why we do what we
do at Business Solutions.

FEATURED PRODUCTS

  • APG Series 3500 Cash Drawer
    APG Series 3500 Cash Drawer

    The Series 3500 high capacity narrow footprint cash drawer is built to last in tough retail environments and provides ergonomic and productive cash management support.

  • POS Elite
    POS Elite

    Harbortouch POS Elite combines state-of-the-art software with top-of-the-line hardware to deliver a high quality POS system that is unmatched in both reliability and usability.

  • SB1015 Quad-Core All-in-One Point-of-Sale Terminal
    SB1015 Quad-Core All-in-One Point-of-Sale Terminal

    The Bematech SB1015 AIO terminal packs great features and value into a sleek and sturdy design. It delivers an economical POS solution while providing excellent performance and reliability. The highly rugged touch monitor includes a solid base with extra wide hinge for maximum stability. The SB1015 also facilitates options for a quick and professional mounting of integrated magnetic stripe reader and VFD/LCD customer display.

  • APG Vasario 1313 Cash Drawer
    APG Vasario 1313 Cash Drawer

    Vasario Standard Duty

    The Vasario series is the cost effective choice that doesn’t sacrifice quality or dependability.

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ABOUT BUSINESS SOLUTIONS

Welcome to BSMinfo, the online presence of Business Solutions magazine. If you are a value-added reseller (VAR), systems integrator, managed services provider (MSP), or independent software vendor (ISV), this is the site for you! Whether here online or in each month's issue of the magazine, we strive to deliver actionable information you can use to add complementary technologies to your portfolio and penetrate thriving vertical markets.

Technologies and topics typically covered include data collection/supply chain, point of sale (POS), payment processing, video surveillance and access control, voice over IP (VoIP), networking, storage, managed services, network security, the cloud, mobile computing, and enterprise content management (ECM). From a market perspective, our articles focus on government, retail, hospitality, healthcare, manufacturing, transportation and logistics, education, legal, banking, and anywhere else solutions providers can find new revenue streams.

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BSM is the recipient of the RSPA 2014 Gold Medallion Award.

BSM Wins RSPA Gold Medallion