Field Service IT News – April 15, 2014

In the news, Zebra Technologies will acquire Motorola Solutions' Enterprise business. Also, articles share insights into benefits of cloud solutions, BYOD security, overlooked benefits of management tracking solutions, and how work-order systems not only improve response times, but also provide data about costs and equipment use. 

  • Point Of Sale And Payment Processing News From March 2014
    Point Of Sale And Payment Processing News From March 2014

    Each month, Business Solutions reports news on business in the channel. This month in Point of Sale and Payment Processing news, RSPA appoints a new CEO and president, pcAmerica acquires MobiMagic, Shift4 certifies with Moneris, Lavu releases apps for niche markets, MMF POS partners with Star Micronics, Datacap Systems will offer Phoenix Managed Networks PhoeniXSentry, and Harbortouch offers a new sales center app and web-based demo.

  • Managed Services, Backup And Recovery, And Networking News From March 2014
    Managed Services, Backup And Recovery, And Networking News From March 2014

    Each month, Business Solutions reports news on business in the channel. This month in Managed Services, Backup and Recovery, and Networking news, Channel Transitions VAR/MSP Conferences will feature Gary Pica, Axcient teams with Ingram Micro, GFI MAX announces App Control, Autotask IT Business Mangement now integrates with StorageCraft Recover-Ability, StorServer launches a backup appliance and a small expansion system, N-able introduces Help Desk Manger and N-central 9.4,  HP develops bundled solutions, snom phones are capable of Lync Device Management, Xerox offers new business tools for partners, and D&H is carrying Sophos’ UTM.

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CURRENT ISSUE

  • Top Challenges Facing The Retail IT Channel

    Resellers are always interested in what one another are doing. That’s one of the reasons our feature articles and case studies are so popular. It’s also a reason why the networking portion of industry events is found to be so valuable. At RSPA INSPIRE earlier this year, attendees broke up into groups to share information on challenges and changes facing the market. I was glancing through my notes from that session and thought the information would be interesting to those not in the room.

  • Grow RMM Sales With MDM Services

    MDM (mobile device management) is a must-have service for many of your customers and a great way to increase your monthly recurring revenue — if you take the right approach.

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PREMIUM CONTENT

Numa Networks' Pure-Play MSP Strategy Pays Off With N-Able By SolarWinds

When Numa Networks launched in 2009 as a pure-play MSP, they moved from a traditional break-fix IT services model to a proactive approach that addresses on-going customer needs to build their business. Key to their success has been the integration of N-able’s remote monitoring and management (RMM) technology.

The Secret To Channel Success: Quit Using Spreadsheets

We all know it’s true: A lot of channel programs are still being managed with Microsoft Excel spreadsheets. It’s far more common than you’d expect, even in some of the larger companies. And, honestly, there’s nothing wrong with using spreadsheets if you want to manage a very small program, incentive, or campaign — or even analyze a set of data. But ask for anything complex, and your spreadsheet is probably creating more work than it’s doing. Here are five signs you need an incentive platform, not a spreadsheet.

AVG Managed Workplace (Level Platforms): RMM Product Review - 2014 Update

Lots of changes with the Level Platforms product in 2014. The biggest is probably that the product was rebranded AVG Managed Workplace® following acquisition of the business  of Level Platforms by AVG in June 2013. In Q4 2013, AVG updated RMM pricing to a straight forward ‘per device’ & ‘per server model’.  That is to say the MSP only pays for the number of servers and devices they manage regardless of their locations and customer spread. This is intended to simplify billing and provide clarity for the MSP both in terms of expenditure & revenues.

LabTech: RMM Product Review - 2014 Update

Since our original review, LabTech has added features and functionality such as next generation integrations with ConnectWise and Autotask PSAs. a LabTech Ignite Plugin (pre-configured out-of-box experience that saves MSPs countless hours of configuration), fully integrated and supported industry-leading TeamViewer integration, and script engine enhancements.

N-able: RMM Product Review - 2014 Update

Since January 2013, N-able announced the general availability of N-central 9.1, 9.2 and 9.3 to provide significant new business and technical capabilities to its managed service provider partners (MSPs).  The award-winning N-central managed IT services platform easily scales and now supports hybrid IT environments and mobile devices (Apple and Android), as well as Windows 8 & 8.1 and Windows Server 2012.  

GFI: RMM Product Review - 2014 Update

Since 2013, GFI MAX has seen some significant changes such as remote background management (Real-time connectivity to end-client devices for management and remediation), mobile device management of Android- & iOS-based devices (Windows Phone already under development), and a new help desk and customer service solution with integrated ticket-creation in RemoteManagement.

Continuum: RMM Product Review - 2014 Update

Continuum has implemented many significant changes and enhancements throughout 2013 to ensure that our partners are more productive, efficient and responsive in meeting the IT needs of their SMB clients. For example, updates include mobile device management powered by MaaS360, VMware host monitoring, Linux server monitoring, redesigned setup UI, enhanced patching support and redesigned UI, new client-facing report templates, ticketing enhancements, including more auto-completion and addition of event codes.

3 Tips For Selling Printing Solutions To Healthcare

The healthcare business is becoming increasingly complex. Providers are being asked to deliver quality care, ensure patient safety, and improve operations in an environment where costs are soaring and reimbursements are dwindling. On top of all of those demands, healthcare organizations are undergoing a major reform resulting in more intricate processes throughout their institution. 

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SPECIAL REPORTS

Partner Program
Insider

POS & Payment Processing Guide

Best Channel
Vendors 2014

Partner Program Insider 2014 BSM Annual POS Guide 2013 Best Channel Vendor 2014 Home
Vendors share how their partner
programs can help VARs, MSPs,
and ISVs grow their businesses.
Past events, actions, and inactions have led retail VARs to a key turning point. Whether the story ends in ruin or prosperity is for each VAR to decide. Thousands of VARs, MSPs, and ISVs rate their vendor partners on 7 key criteria. Which vendors rated the best?

FEATURED SUPPLIERS

  • Honeywell
    Honeywell

    Established in 1972, Honeywell Scanning and Mobility is a leading manufacturer of data collection and communication products designed specifically for mobile, on-site, and transaction processing applications.

  • Merchant Warehouse
    Merchant Warehouse
    Merchant Warehouse is an industry leader in developing and delivering award-winning and innovative payment processing solutions and merchant account services to developers, ISVs, VARs and merchants nationwide.  

     

  • Mercury Payment Systems
    Mercury Payment Systems

    Mercury® provides integrated payment processing solutions that help businesses prosper. Known for secure and reliable processing, Mercury’s solutions are built into the POS, helping merchants reduce errors in data entry, manage cash flow, and minimize risk.

  • CharTec
    CharTec

    CharTec is the SMB channel's leading provider of recurring revenue based training for sales, operations, leadership, and marketing. Its 20,000 square foot MSP and IT training facility is the largest in North America and is integrated into a thriving multi-million dollar MSP.

  • ConnectWise
    ConnectWise
    ConnectWise is the leading business management solution designed exclusively for technology organizations, such as IT solution providers, MSPs, software companies, hardware/software resellers, and System Integrators.  

     

  • N-able Technologies Inc.
    N-able Technologies Inc.

    N-able Technologies is the global leader in remote monitoring and management automation solutions for managed service providers (MSPs) and IT departments. N-able's award-winning N-central software and complementary toolsets are proven to reduce IT support costs, improve network performance and increase productivity through the proactive monitoring, management and optimization of IP-enabled devices and IT infrastructure.

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FEATURED PRODUCTS

  • Voyager 1250g Single-Line Laser Scanner
    Voyager 1250g Single-Line Laser Scanner

    Building on the legacy of the world-renowned Voyager™ series of scanners, Honeywell’s Voyager 1250g single-line laser scanner provides a superior out-of-box experience and aggressive reading of linear bar codes, including larger bar codes up to 23 inches away.

  • Honeywell Thor VM1 Vehicle-Mount Computer
    Honeywell Thor VM1 Vehicle-Mount Computer

    The Honeywell Thor VM1 Vehicle-Mount Computer is the tenth generation vehicle-mount computer (VMC) developed by Honeywell, providing unprecedented flexibility, and with it, breakthroughs in supply chain productivity.

  • APG Series 3000 Cash Drawer
    APG Series 3000 Cash Drawer

    The Series 3000 is a high capacity cash drawer built to support heavy coin loads.

  • AVG File Server Edition 2012
    AVG File Server Edition 2012 AVG File Server Edition 2012 provides award-winning protection for Windows file servers, offering light and effective security that is as agile and reliable as your business.
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ABOUT BUSINESS SOLUTIONS

Welcome to BSMinfo, the online presence of Business Solutions magazine. If you are a value-added reseller (VAR), systems integrator, managed services provider (MSP), or independent software vendor (ISV), this is the site for you! Whether here online or in each month's issue of the magazine, we strive to deliver actionable information you can use to add complementary technologies to your portfolio and penetrate thriving vertical markets.

Technologies and topics typically covered include data collection/supply chain, point of sale (POS), payment processing, video surveillance and access control, voice over IP (VoIP), networking, storage, managed services, network security, the cloud, mobile computing, and enterprise content management (ECM). From a market perspective, our articles focus on government, retail, hospitality, healthcare, manufacturing, transportation and logistics, education, legal, banking, and anywhere else solutions providers can find new revenue streams.

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