A majority of all security concerns are directly related to phishing risks, according to a recent study from KnowBe4 and Osterman Research, but nearly 80 percent of those polled also say they have seen no improvement in the ways they proactively approach phishing. In fact, one-third see the problem actively worsening.
While Majority Report Tailgating Vulnerability, Only 15 Percent Report Tracking Incidents
According to a survey conducted by Boon Edam, while more than 70 percent of respondents report they believe their organizations are vulnerable to security breaches as a result of “tailgating,” only 15 percent report that they are currently tracking these incidents — tailgating occurs when an authorized person holds a door open for another person who enters without successfully passing through access controls.
EHR Compliance And HIPAA Compliance: Help Your Healthcare IT Clients Understand The Difference
Your clients likely have concerns around the Health Insurance Portability and Accountability Act (HIPAA) that extend beyond the reach of your influence. Unfortunately, many may be thinking those concerns are being covered by the HIPAA compliant EHR (electronic health records) solutions you offer.
Cash In On Rising Mobile Security Threats
Mobile malware and the BYOD (bring your own device) trend threaten your customers — why and how to help.
An MSP’s BDR Sales Fortitude Saves A CPA Firm From Disaster
Discussing BDR (backup and disaster recovery) may not be easy, but as this MSP’s experience confirms, there’s too much at stake to avoid it.
3 Common Culprits For Missed SLAs Solved
Making constant improvements to its sales, implementation, and customer service processes are key contributors to this MSP’s year-over-year double-digit growth.
Sub-$1300 All-In-One POS Terminals Product Review - Table Of Contents
A VAR evaluates 7 sub-$1,300 all-in-one POS terminals and shares the pros and cons of each.
Using the right RMM (remote monitoring and management) platform is critical to building a sustainable and profitable managed services practice.
Established in 1991, Super Taco Mexican Restaurants serves authentic, home-style Mexican food that has been recognized by local media as “the best in town.” In addition to preparing food from unique recipes and using only the freshest ingredients, the operator prides itself on valuing its customers and providing the highest caliber of services to patrons of its four locations in the Sacramento, California area.
The technical applications software market* — those covering industries such as architecture, utilities, and manufacturing utilizing software such as PLM (product lifecycle management), CAD/CAM (computer-aided design/computer-aided manufacturing) and GIS (geographical information system) for engineering design — is highly detailed. Utilizing this software in a business environment means careful selection of the most useful of this software — and with a minimum of overlap.
I heard Verne Harnish speak at a conference a few years ago. He said many great things but the most impactful (to me at least) observation he shared was around coaching. He shared how Tiger Woods, who at this point was at the pinnacle of his career, was impacted by a coach.
When I was in college, I spent my summers working at a YMCA camp. I was responsible to keep all the trails, playing fields, and general areas mowed. I also did some general maintenance stuff around the camp as well. Occasionally, I would get to do some work down by the lake. It was here that I would witness hundreds of kids get in a canoe, many of them for the first time.
If relationships were effortless, they wouldn’t be the stuff that countless films, songs, and self-help books are made of. Customer relationships are no exception. And knowing how to cultivate and manage those relationships is essential to growing your profitability.
In the IT business today if all you do is sell product, you’re at a severe disadvantage. Customers would rather do business with a trusted advisor that can tailor IT services to their needs and help with strategic business decisions, not just a product supplier.
We live in an “always on” world, where information is constantly at our fingertips and the expectation for immediate responses is the norm. When customers contact a business, they don’t want to wait on “hold” while an agent searches for answers. If customers don’t get the service they expect, they hang up or click over to the competition. According to Forrester, 90 percent of customer service decision makers believe that delivering good service is critical to their company’s success. That’s why customer experience management, now more than ever, is a top strategic priority.
CharTec is the SMB channel's leading provider of recurring revenue based training for sales, operations, leadership, and marketing. Its 20,000 square foot MSP and IT training facility is the largest in North America and is integrated into a thriving multi-million dollar MSP.
StorageCraft Technology Corporation
StorageCraft Technology Corporation is a premier software company focused on helping you backup fast and recover faster. StorageCraft develops innovative disk-based backup, disaster recovery, system migration, data protection and security solutions for servers, desktops and laptops.
RSPA stands for Retail Solutions Providers Association. We are the only association dedicated to the retail technology industry.
APG Cash Drawer, LLC
For more than 30 years, APG Cash Drawer has been designing and delivering cash drawers with a variety of size, color, interface, and integration options. An APG cash drawer will provide years of smooth, trouble free service with virtually no downtime, no service required, and no headaches. Our cash drawers are so well constructed and so reliable that our customers install them and forget them - even in the most demanding environments.
Dell Software Inc.
Dell provides end-to-end solutions leveraging our combined breadth and depth of software and system competencies. We enable partners to differentiate their offerings and drive recurring revenue generating IT as a Service (ITaaS). These offerings will accelerate customer onboarding, ensure cost-effective scalability and heterogeneous manageability across a broad range of ITaaS workloads for Enterprise and SMB customers.
N-able Technologies Inc.
N-able Technologies is the global leader in remote monitoring and management automation solutions for managed service providers (MSPs) and IT departments. N-able's award-winning N-central software and complementary toolsets are proven to reduce IT support costs, improve network performance and increase productivity through the proactive monitoring, management and optimization of IP-enabled devices and IT infrastructure.
IT As A Service
The new Dell PartnerDirect Services Provider program offers access to heterogeneous management solutions that go both deep and wide. The Program addresses your customers’ IT service delivery quality, compliance, security, availability, and performance expectations – all from a single vendor – through subscription-based licensing, billing in arrears, as well as management and technical resources.
Create your own Help Desk team without the capital investment, infrastructure, and staffing. CharTec Help Desk provides you with American-based support and all the advantages of "live" level 2, friendly front-end technical care specialists skilled and designed to support your users — your way!
ChipDNA - EMV Migration
ChipDNA makes EMV Migration simple saving you time and money by removing technical challenges, complexity and risk, while reducing the burden of PCI DSS and PA-DSS compliance.
Becoming a CharTec Partner puts your organization into an elite group of MSPs dedicated to offering a wide variety of superior products and services to their clients. Our relationship with you is a partnership, so that's exactly what we call you — a "CharTec Partner." In initiating our relationship, we open the doors giving you exclusive access to our products, resources, and training. Good things happen when you ride with the Zebra.
ABOUT BUSINESS SOLUTIONS
Welcome to BSMinfo, the online presence of Business Solutions magazine. If you are a value-added reseller (VAR), systems integrator, managed services provider (MSP), or independent software vendor (ISV), this is the site for you! Whether here online or in each month's issue of the magazine, we strive to deliver actionable information you can use to add complementary technologies to your portfolio and penetrate thriving vertical markets.
Technologies and topics typically covered include data collection/supply chain, point of sale (POS), payment processing, video surveillance and access control, voice over IP (VoIP), networking, storage, managed services, network security, the cloud, mobile computing, and enterprise content management (ECM). From a market perspective, our articles focus on government, retail, hospitality, healthcare, manufacturing, transportation and logistics, education, legal, banking, and anywhere else solutions providers can find new revenue streams.
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