8 Essential Helpdesk Tools For MSP Success
8 Essential Helpdesk Tools For MSP Success

How to win and keep your customers with helpdesk tools to meet their needs.

  • From ASCII Milwaukee: Build A Better Brand Through SOPs
    From ASCII Milwaukee: Build A Better Brand Through SOPs

    I can’t keep up with Karl Palachuk. Recognized in our channel as a managed services pioneer and the owner of solution provider advisor Small Biz Thoughts, Palachuk dispensed an avalanche of wisdom today at the ASCII Success Summit in Milwaukee, so much that I couldn’t capture it all.

  • From ASCII Milwaukee: Continuity Is Key To Selling Backup
    From ASCII Milwaukee: Continuity Is Key To Selling Backup

    Datto Vice President of Business Development Rob Rae said to forget about acts of God and focus on continuity if you want channel success during his presentation at the ASCII Success Summit in Milwaukee, WI. “Backup means fires, floods, tornados, and hurricanes,” Rae said. “Most people think acts of God won’t happen to them, so stop selling backup and start selling continuity.”

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CURRENT ISSUE

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PREMIUM CONTENT

How To Incorporate Documents Into Your Big Data Strategy

Big Data forces a lot of big questions and for good reason; it’s complex stuff. It encompasses both structured and unstructured information, and what’s new about Big Data is the tremendous volume and access to this information.

POS Solutions Provider Reduces Costs And Improves Efficiency For Restaurant Clients

Casey Lozano spent years honing his POS expertise as a senior installer of Micros systems in Arizona working for a regional dealer. In 2014, Lozano embarked on his own, and was intent on starting a business focused on what he had been doing — installing POS systems. It was during a conversation with a Harbortouch representative that Lozano was presented with a more attractive, life-changing offer.

5 Network Security Market Trends That Matter For Managed Services In 2016

It’s no secret organizations of all sizes are changing the way they run their businesses. The move toward a digital economy, combined with the need to always be on, means anything that can save time and simplify workflows is in high demand. Now, more than ever, seamless delivery — whether it’s music, email or network security — is where opportunity lies.

10 Best Practices For Transitioning To A Managed Services Model

The managed services model brings solution providers recurring revenue, deeper client engagement, and greater business stability. But the transition requires careful planning and execution to avoid pitfalls such as underpricing services, picking the wrong technology, or failing to properly communicate the change to customers. In this roadmap, we outline 10 best practices for resellers to follow when transitioning to managed services—while keeping data protected throughout the process.

Improving Security With Cloud-Based Antivirus And Antimalware

Recently, the Lloyd Group was looking to move its services to the cloud. The MSP was evaluating various cloud-based tools and learned about cybersecurity provider Webroot, recalls Bill Goldin, director of technology at the New York metropolitan-area company. What initially attracted Lloyd to Webroot was the lightweight nature of the vendor’s antimalware solution.

The Webroot 2016 Threat Brief: Next-Generation Threats Exposed

2015 was yet another record year for cybercrime, during which more malware, malicious IPs, websites, and mobile apps were discovered than in any previous year. It comes as no surprise that the cybercrime ecosystem continues to thrive, given new innovations and little in the way of risk for those who choose to participate. The continued onslaught of hacks, breaches, and social engineering scams targeting individuals, businesses, and government agencies alike has caused many in the security field to ask if it’s truly possible to defend against a persistent attacker.

How To Help VARs Adopt The As-A-Service Revenue Model

The as-a-Service revenue model has become a common delivery model for many business applications, but that doesn’t make it any easier when trying to convince VARs to utilize it. In this exclusive interview, Suzanne Davis, Director of Channel Sales at Harbortouch, breaks down the benefits of the as-a-Service model and offers advice on how the help VARs transition to it smoothly.

Windows 10: Risks Still Loom Despite Big Improvements

There are an estimated 1.5 billion Windows devices worldwide and approximately 3 percent of them are attributed to Windows 10 — about 45 million systems. Many more Windows 7 and Windows 8.x users are seriously considering upgrading to Windows 10, taking advantage of Microsoft’s free upgrade offer that will end in July 2016.

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SPECIAL REPORTS

  • Partner Program Insider 2016
    Partner Program Insider 2016

    Are your vendor partners merely providers of product for you to sell, or true partners that are walking with you hand-in-hand and working to help you succeed? If you didn’t answer “true partners,” it might be time to reevaluate the relationship.

  • Best Channel Vendors 2016
    Best Channel Vendors 2016

    Here are 2016's Best Channel Vendors, listed first by technology category (Business Continuity through VoIP) and then by technology subcategory. One of the main purposes of this special report is to give our resellers a guide to who their peers think are Best Channel Vendors.

  • Business Solutions Executive Insight 2015
    Business Solutions Executive Insight 2015

    2016 is just a few holiday parties away and will be here before we know it. This month prior is a good opportunity to take a step back and reflect on the past year. What has your company done well? Are there wins you should be celebrating? What will your company look like in the years to come? What have you struggled with? Are you taking steps to ensure that those same struggles don’t occur in 2016?

  • Business Solutions’ Guide To Health IT Trends For VARs & MSPs
    Business Solutions’ Guide To Health IT Trends For VARs & MSPs

    Healthcare IT continues to evolve and change, and IT solutions providers in this vertical need to address the challenges their clients face as they try to keep up with standards, regulations, and trends.

  • The Annual Guide To POS & Payment Processing Trends
    The Annual Guide To POS & Payment Processing Trends

    If you want to know more about EMV and how to maximize your payments-related revenue, this guide is for you. After surveying both small and large retailers on their top technology needs (and where they plan to spend), surveying our own readers, and studying analysts’ data on the market, we came up with a list of the four most important topics of today and the near future: payment processing (special focus on security/EMV and mobility), mobile POS, POS-as-a-Service, and customer experience/ engagement.

  • 2015 VAR & ISV’s Guide To EMV & Payment Security
    2015 VAR & ISV’s Guide To EMV & Payment Security

    EMV is just one part of the payment security equation and VARs and ISVs need to have a holistic view of retail payment and data security. This guide provides advice concerning EMV and its upcoming liability shift, but also a broader perspective on retail security.

FEATURED SUPPLIERS

  • ConnectWise
    ConnectWise
    ConnectWise is the leading business management solution designed exclusively for technology organizations, such as IT solution providers, MSPs, software companies, hardware/software resellers, and System Integrators.  

     

  • Datto Inc.
    Datto Inc.

    Datto Inc. is an award-winning vendor of backup, disaster recovery (BDR) and intelligent business continuity solutions, providing best-in-class technology and support to its 5,000+ channel Partners throughout North America and Europe.  Datto is the only hybrid-cloud BDR vendor that provides instant on- and off-site virtualization of servers and workstations, achieved through its Inverse Chain Technology.

  • StorageCraft Technology Corporation
    StorageCraft Technology Corporation

    StorageCraft Technology Corporation is a premier software company focused on helping you backup fast and recover faster. StorageCraft develops innovative disk-based backup, disaster recovery, system migration, data protection and security solutions for servers, desktops and laptops.

  • Webroot
    Webroot

    Webroot delivers intelligent cybersecurity for endpoint, mobile and web to channel partners, consumers, businesses, and enterprises worldwide. Powered by its BrightCloud® collective threat intelligence network, Webroot protects the internet of everything. Our cloud-based threat detection, high performance, lightweight agents, and single, web-based point of control have changed the way businesses think about protecting mobile devices, PCs and servers. Named a ‘Visionary’ in Gartner’s Magic Quadrant for Endpoint Protection Platforms, Webroot’s smarter approach to security is why companies including Cisco, F5 Networks, GateProtect, HP, Microsoft, Palo Alto Networks, Proofpoint, RSA and others choose our solutions for advanced threat protection for their security products and services.

  • APG Cash Drawer, LLC
    APG Cash Drawer, LLC

    For more than 30 years, APG Cash Drawer has been designing and delivering cash drawers with a variety of size, color, interface, and integration options. An APG cash drawer will provide years of smooth, trouble free service with virtually no downtime, no service required, and no headaches. Our cash drawers are so well constructed and so reliable that our customers install them and forget them - even in the most demanding environments.

  • Vantiv Integrated Payments
    Vantiv Integrated Payments

    Vantiv Integrated Payments provides integrated payment processing solutions that help businesses prosper. Known for secure and reliable processing, Mercury’s solutions are built into the POS, helping merchants reduce errors in data entry, manage cash flow, and minimize risk.

INDUSTRY PARTNERS AND ASSOCIATIONS

ASCII CompTIA HTG Peer Groups Small Biz Thoughts
SMB TechFest 2112 Group RSPA Money 20/20
Shoptalk ASP Drone Dealer Expo Michael E Gerber Companies

 

WHY WE DO WHAT WE DO

The Business Solutions team considers the channel more than just “a market” or “an industry.” It’s our community, and we want everyone in our community to thrive with greater profits, predictable revenue, and a sustainable business model.

BSM Why We Do What We Do

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do at Business Solutions.

FEATURED PRODUCTS

  • MercuryGift
    MercuryGift

    Our gift card service is designed to help you generate new revenue, increase exposure of your brand, and manage gift card sales for one store or an entire chain.

  • SB9015F Dual-Core All-in-One Point-of-Sale Terminal
    SB9015F Dual-Core All-in-One Point-of-Sale Terminal

    SB9015F delivers the perfect blend of quality, performance, durability, and economy that make it the Best-in-Class hardware for Point-of-Sale All in One touch screen systems.  The SB9015F is equipped with an industrial computer core and can support a wide range of operating systems. It is a perfect choice when an All In One solution is needed. Just one thumb-screw located at the back panel of the monitor allow an easy access to the computer core for service and maintenance.

  • Webroot SecureAnywhere™ Business Mobile Protection
    Webroot SecureAnywhere™ Business Mobile Protection

    Smarter security for today’s mobile workforce.

  • Intel® Atom™ N2600 Based Ultra Slim Digital Signage Platform With Mini-PCIe Slot
    Intel® Atom™ N2600 Based Ultra Slim Digital Signage Platform With Mini-PCIe Slot

    Measuring a mere 19 mm thick, DS-060 is undoubtedly the world’s slimmest digital signage player powered by a 3rd generation Intel ® Core™ i7 processor (up to 45 watts TDP). This thin-and-powerful media player is equipped with 1x digital, plus 1x analog display outputs, and simultaneous dual 1080P(FHD) capability delivers a premium visual experience when graphics performance really matters. Windows ® Embedded OS, Linux are supported, with iManager preloaded, and SUSIAccess for Signage is also on offer. We’ve designed the DS-060 series in the smallest possible form factor, for optimized performance.

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ABOUT BUSINESS SOLUTIONS

Welcome to BSMinfo, the online presence of Business Solutions magazine. If you are a value-added reseller (VAR), systems integrator, managed services provider (MSP), or independent software vendor (ISV), this is the site for you! Whether here online or in each month's issue of the magazine, we strive to deliver actionable information you can use to add complementary technologies to your portfolio and penetrate thriving vertical markets.

Technologies and topics typically covered include data collection/supply chain, point of sale (POS), payment processing, video surveillance and access control, voice over IP (VoIP), networking, storage, managed services, network security, the cloud, mobile computing, and enterprise content management (ECM). From a market perspective, our articles focus on government, retail, hospitality, healthcare, manufacturing, transportation and logistics, education, legal, banking, and anywhere else solutions providers can find new revenue streams.

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BSM is the recipient of the RSPA 2014 Gold Medallion Award.

BSM Wins RSPA Gold Medallion