In the news this week, a survey concludes mobile payments will increase by 40 percent this year. In addition, the Heartbleed Bug is on everyone’s minds, as experts scramble to determine the extent of its impact. Also in the news, a Texas liquor store reported a security breach and beacon technology is allowing retailers to monitor customer in-store behavior and link it to their mobile technology.
Restaurant And Hospitality IT News for VARs — April 16, 2014
In Hospitality News this week, Google Wallet payments can only be made on a device that supports HCE. Also, both full-service and quick-service restaurants can benefit from smartphone technology, and quick-service spending increased in March. Also, a recent survey showed that free Wi-Fi is the top demand for travelers, and European hotels are responding to that need.
Field Service IT News – April 15, 2014
In the news, Zebra Technologies will acquire Motorola Solutions' Enterprise business. Also, articles share insights into benefits of cloud solutions, BYOD security, overlooked benefits of management tracking solutions, and how work-order systems not only improve response times, but also provide data about costs and equipment use.
Top Challenges Facing The Retail IT Channel
Resellers are always interested in what one another are doing. That’s one of the reasons our feature articles and case studies are so popular. It’s also a reason why the networking portion of industry events is found to be so valuable. At RSPA INSPIRE earlier this year, attendees broke up into groups to share information on challenges and changes facing the market. I was glancing through my notes from that session and thought the information would be interesting to those not in the room.
Mobile Payments & Inventory Management Deliver Customer Loyalty
This ISV has achieved double-digit growth by staying on top of its delivery company clients’ needs for mobile payments and improved on-shelf forecasting.
IP Video And Access Surveillance Control: A Profitable Combination
This systems integrator’s expertise selling video surveillance and access control solutions to education and other leading verticals is leading to a projected $8 million in growth this year.
Universities and colleges are besieged by a growing number of wireless devices and increased demands on the capacity of the network. Resellers need to serve as partners as these universities struggle to find the right balance for providing service and containing costs.
Often companies want to purchase the latest and greatest automation tool because of industry buzz without fully determining if it is the best possible long term solution for their businesses. Whether your client is choosing a new ERP, CRM, or enterprise content management system, enterprise level technology buying decisions are crucial to their business. Helping your clients make the right technology purchase can make or break that company’s success and your status as a trusted advisor.
Managed services providers (MSPs) face an array of complex questions as they decide whether to migrate workloads to and between clouds.
This Infographic from NEC addresses shoppers buying behaviors in five key areas retailers are facing today.
When Numa Networks launched in 2009 as a pure-play MSP, they moved from a traditional break-fix IT services model to a proactive approach that addresses on-going customer needs to build their business. Key to their success has been the integration of N-able’s remote monitoring and management (RMM) technology.
We all know it’s true: A lot of channel programs are still being managed with Microsoft Excel spreadsheets. It’s far more common than you’d expect, even in some of the larger companies. And, honestly, there’s nothing wrong with using spreadsheets if you want to manage a very small program, incentive, or campaign — or even analyze a set of data. But ask for anything complex, and your spreadsheet is probably creating more work than it’s doing. Here are five signs you need an incentive platform, not a spreadsheet.
Lots of changes with the Level Platforms product in 2014. The biggest is probably that the product was rebranded AVG Managed Workplace® following acquisition of the business of Level Platforms by AVG in June 2013. In Q4 2013, AVG updated RMM pricing to a straight forward ‘per device’ & ‘per server model’. That is to say the MSP only pays for the number of servers and devices they manage regardless of their locations and customer spread. This is intended to simplify billing and provide clarity for the MSP both in terms of expenditure & revenues.
Since our original review, LabTech has added features and functionality such as next generation integrations with ConnectWise and Autotask PSAs. a LabTech Ignite Plugin (pre-configured out-of-box experience that saves MSPs countless hours of configuration), fully integrated and supported industry-leading TeamViewer integration, and script engine enhancements.
N-able Technologies Inc.
N-able Technologies is the global leader in remote monitoring and management automation solutions for managed service providers (MSPs) and IT departments. N-able's award-winning N-central software and complementary toolsets are proven to reduce IT support costs, improve network performance and increase productivity through the proactive monitoring, management and optimization of IP-enabled devices and IT infrastructure.
AVG Technologies USA, Inc.
AVG is a global security software maker protecting more than 100 million active users in 170 countries from the ever-growing incidence of Web threats, viruses, spam, cyber-scams and hackers on the Internet.
APG Cash Drawer, LLC
For more than 30 years, APG Cash Drawer has been designing and delivering cash drawers with a variety of size, color, interface, and integration options. An APG cash drawer will provide years of smooth, trouble free service with virtually no downtime, no service required, and no headaches. Our cash drawers are so well constructed and so reliable that our customers install them and forget them - even in the most demanding environments.
Datto Inc. is an award-winning vendor of backup, disaster recovery (BDR) and intelligent business continuity solutions, providing best-in-class technology and support to its 5,000+ channel Partners throughout North America and Europe. Datto is the only hybrid-cloud BDR vendor that provides instant on- and off-site virtualization of servers and workstations, achieved through its Inverse Chain Technology.
ConnectWise is the leading business management solution designed exclusively for technology organizations, such as IT solution providers, MSPs, software companies, hardware/software resellers, and System Integrators.
CharTec is the SMB channel's leading provider of recurring revenue based training for sales, operations, leadership, and marketing. Its 20,000 square foot MSP and IT training facility is the largest in North America and is integrated into a thriving multi-million dollar MSP.
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SATO Thermal Transfer Ribbons
SATO offers competitively priced ribbons for most thermal printers. Our genuine SATO branded ribbons are designed to maximize the life of your print heads and consistently provide great print quality.
Trimble Juno T41 Rugged Handheld Computer
The Trimble Juno T41 rugged handheld computer is designed for use with any part of your mobile workforce. It is a powerful, connected, and compact solution with the convenience and ease-of-use of a smartphone while having the durability and long-term support that you cannot find with smartphones.
Motorola RFS7000 Wireless LAN Switch/Controller
The RFS7000 delivers unmatched performance, security, resiliency, scalability and manageability for the large wireless enterprise/campus/warehouse, providing a single platform capable of delivering carrier-grade wireless voice and data for 8,000-96,000 users.
ABOUT BUSINESS SOLUTIONS
Welcome to BSMinfo, the online presence of Business Solutions magazine. If you are a value-added reseller (VAR), systems integrator, managed services provider (MSP), or independent software vendor (ISV), this is the site for you! Whether here online or in each month's issue of the magazine, we strive to deliver actionable information you can use to add complementary technologies to your portfolio and penetrate thriving vertical markets.
Technologies and topics typically covered include data collection/supply chain, point of sale (POS), payment processing, video surveillance and access control, voice over IP (VoIP), networking, storage, managed services, network security, the cloud, mobile computing, and enterprise content management (ECM). From a market perspective, our articles focus on government, retail, hospitality, healthcare, manufacturing, transportation and logistics, education, legal, banking, and anywhere else solutions providers can find new revenue streams.
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