New Report Reveals Contact Centers Still Playing Catch Up To Digital Demand

Global ICT services and solutions provider Dimension Data has found that, despite the continued explosion of digital contact as a customer engagement tool, contact centers are still playing catch-up when it comes to digital demand.

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PREMIUM CONTENT

How To Manage An Underperforming Salesperson: VARs Weigh In

Acclaimed business author Chip Heath did more than just present a pre-planned speech at the RSPA INSPIRE 2015 Conference. He engaged the 100+ retail IT channel executive attendees in real-world problem solving within the framework of his presentations, including a mini-workshop that featured resellers sharing their biggest dilemmas.

VAR Tells How Wine + Technology Can Enhance The Customer Experience

One of the topics of Business Solutions’ Retail IT VAR Of The Future Conference, May 12-13, at Bally’s Las Vegas, is how retail VARs can enhance the customer experience their merchant clients provide.

Sorting Through The Tablet POS OS Debate

In an interview with Business Solutions, John Giles, president of Future POS, offers his insights into tablet POS (point of sale) for hospitality and retail — specifically the issue of the choice of operating system and what that means in terms of the devices that will run it and the cost.

ScanSource’s Dixon: Where Mobility Fits In Retail And Hospitality

Greg Dixon, CTO and technology evangelist at ScanSource explains the role of mobility in retail and hospitality, device features that support mobile applications, and advice for your retail and hospitality IT customers that can help them with their decision to deploy mobile solutions.

5 Reasons Your IT Clients Should Adopt A Business Rules Management System

Today’s enterprise is working harder than ever for increased effectiveness and agility in business operations. The management of business decisions is a critical means to achieving these goals, and operations and IT teams should be able to quickly modify the business rules that affect decisions.

How’s Your Brand? Is It Time To Rebrand?

A brand is the sum total of all perceptions in your target customers’ minds, a synergy of the entire customer experience. This includes what your customers think of you and their reflections on everything you present to the outside world. 

Not All Of Your IT Clients Want The Cloud

Cloud computing is the hot thing in IT and your clients might be hearing it’s inevitable. Marketers will try to convince your clients that their data should be in the cloud, sooner or later. Maybe. Maybe not.

Can You Answer Your IT Clients’ Questions About BC/DR?

Most IT solutions providers offer some type of backup and business continuity and disaster recovery (BC/DR) solution. According to CompTIA’s Business Continuity And Disaster Recovery Overview, it’s a natural extension of their other offerings.

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SPECIAL REPORTS

Partner Program
Insider

POS & Payment Processing Guide

Best Channel
Vendors 2015

Partner Program Insider 2014 BSM Annual POS Guide 2014 Best Channel Vendor 2015
Vendors share how their partner
programs can help VARs, MSPs,
and ISVs grow their businesses.
What you’ll find in this guide is an assortment of advice from leaders in the industry to help motivate you and, hopefully, stimulate action. Thousands of VARs, MSPs, and ISVs rate their vendor partners on 7 key criteria. Which vendors rated the best?
 

A VAR & MSP's Guide To Health IT Trends

A VAR & ISV's Guide To EMV

Business Solutions Executive Insight 2014

A VAR & MSP's Guide To Health IT Trends EMV for VARs Channel Executive Insights
See how you can expand your business by taking advantage of the rapidly changing healthcare IT industry. If you feel like EMV is currently a point of frustration with the distant hope of turning into something lucrative, you’re not alone. Channel leaders discuss trends you can take advantage of to help grow your business.

FEATURED SUPPLIERS

  • Creditcall Corporation
    Creditcall Corporation

    Creditcall makes card acceptance simple from any device, anywhere. Whether attended, unattended, online or mobile payments, our award-winning EMV-ready payment gateway and EMV Migration solutions are at the very heart of our clients’ businesses, ensuring payments flow – all day, every day.

  • RSPA
    RSPA
    RSPA stands for Retail Solutions Providers Association. We are the only association dedicated to the retail technology industry.  

     

  • APG Cash Drawer, LLC
    APG Cash Drawer, LLC

    For more than 30 years, APG Cash Drawer has been designing and delivering cash drawers with a variety of size, color, interface, and integration options. An APG cash drawer will provide years of smooth, trouble free service with virtually no downtime, no service required, and no headaches. Our cash drawers are so well constructed and so reliable that our customers install them and forget them - even in the most demanding environments.

  • Datto Inc.
    Datto Inc.

    Datto Inc. is an award-winning vendor of backup, disaster recovery (BDR) and intelligent business continuity solutions, providing best-in-class technology and support to its 5,000+ channel Partners throughout North America and Europe.  Datto is the only hybrid-cloud BDR vendor that provides instant on- and off-site virtualization of servers and workstations, achieved through its Inverse Chain Technology.

  • SATO America
    SATO America

    Today, SATO continues its tradition of designing and manufacturing high-quality industrial printers that deliver reliable performance with each print job.

  • PowaPOS
    PowaPOS

    PowaPOS, a division of Powa Technologies, is the physical retail component of the company’s omni-channel product line. The PowaPOS T25 is the first purpose built, all-in-one hardware platform designed for iOS, Android and Windows tablets. Because we believe in the power of the development community to create rich software applications that meet the needs of the marketplace, the PowaPOS T25 is the first tablet POS to provide universal support for any tablet, any application. Though our single API SDK, developers can integrate the T25’s beautifully and intelligently placed peripherals - full size thermal printer, PowaPOS 2D Scanner, swivel position sensor, and PowaPOS Cash Drawer - as well as EMV and Apple Pay-ready payment devices. All with a single power cord. The PowaPOS T25 is an all-in-one and one-for-all POS platform.

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FEATURED PRODUCTS

  • CharTec Membership
    CharTec Membership

    Becoming a CharTec Partner puts your organization into an elite group of MSPs dedicated to offering a wide variety of superior products and services to their clients.  Our relationship with you is a partnership, so that's exactly what we call you — a "CharTec Partner." In initiating our relationship, we open the doors giving you exclusive access to our products, resources, and training.  Good things happen when you ride with the Zebra.

  • TotalSecure Hardware & Services Bundle
    TotalSecure Hardware & Services Bundle

    Dell SonicWALL TotalSecure delivers the power and convenience of all-in-one network protection by combining gateway anti-virus, anti-spyware intrusion prevention, application intelligence, control and visualization, content/web filtering, firmware updates and 24x7 support onto a high-performance, deep packet inspection firewall. Even before new threats begin to spread, TotalSecure solutions are automatically updated with signatures that stop attacks before they enter the network, ensuring around-the-clock protection. TotalSecure provides complete network security against threats, including viruses, spyware, worms, Trojans and other malware, yet it is simple to install and manage.

  • APG Series 3500 Cash Drawer
    APG Series 3500 Cash Drawer

    The Series 3500 high capacity narrow footprint cash drawer is built to last in tough retail environments and provides ergonomic and productive cash management support.

  • Dell SonicWALL Global Management System
    Dell SonicWALL Global Management System

    Centralized policy management, monitoring and reporting.

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ABOUT BUSINESS SOLUTIONS

Welcome to BSMinfo, the online presence of Business Solutions magazine. If you are a value-added reseller (VAR), systems integrator, managed services provider (MSP), or independent software vendor (ISV), this is the site for you! Whether here online or in each month's issue of the magazine, we strive to deliver actionable information you can use to add complementary technologies to your portfolio and penetrate thriving vertical markets.

Technologies and topics typically covered include data collection/supply chain, point of sale (POS), payment processing, video surveillance and access control, voice over IP (VoIP), networking, storage, managed services, network security, the cloud, mobile computing, and enterprise content management (ECM). From a market perspective, our articles focus on government, retail, hospitality, healthcare, manufacturing, transportation and logistics, education, legal, banking, and anywhere else solutions providers can find new revenue streams.

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BSM is the recipient of the RSPA 2014 Gold Medallion Award.

BSM Wins RSPA Gold Medallion