Grocery And C-Store IT News For VARs – July 24, 2014

In the news this week, a report also shows that the new Neighborhood Markets are actually not having the negative impact on conventional grocers that was anticipated. Also, an app underscores the trend toward indoor retail mapping.

  • Biometrics Authenticate Student Identity
    Biometrics Authenticate Student Identity

    Online college courses have risen in popularity due to the flexibility they allow, but they also bring increased potential for cheating. Technology is available, that, according to D. Frank Smith of EdTech, verifies a student’s identity with “something that cannot be shared — their bodies.” With biometrics, a student’s identity can be authenticated using unique body identifiers. Recently, companies like Apple and Samsung have included a key biometric feature, fingerprint scanner technology, to iPhone S5 and Galaxy S5, bringing biometric technology mainstream.

  • How Not To Trade Security For IoT Benefits
    How Not To Trade Security For IoT Benefits

    Devices connected to the Internet offer flexibility and mobility, but they also present a serious security risk. The Internet of Things (IoT) has been growing, and businesses have been seeking ways to protect information shared over the Internet by this increasingly diverse collection of devices. WindRiver, a global leader in embedded technology solutions, discusses in a white paper, “Security in the Internet of Things — Lessons from the Past for the Connected Future,” ways in which businesses can minimize risk and protect their own — and their customers’ — data.

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CURRENT ISSUE

  • Defeating Goliath In The Cloud BDR Arena
    Defeating Goliath In The Cloud BDR Arena

    An MSP’s consultative sales approach helps it unseat a multibillion-dollar competitor to win a cloud BDR (backup and disaster recovery) project worth $8,000 per month.

  • Win Market Share Via The Cloud

    By moving its software to the cloud and offering subscription-based pricing, this ISV was able to take market share from its competition.

  • Jump-Start Your As-a-Service Transition

    As you might know, we’ve dedicated many pages to educating readers on the value of a managed services model. While the benefits can be great, there also can be some significant hurdles to clear before you sail off into the sunset. Many established MSPs have stories about adopting certain aspects of the model, while ignoring other aspects. This can delay or stifle your success on this model and potentially poison people into thinking that the model isn’t all it’s cracked up to be.

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PREMIUM CONTENT

Vendor’s Tech Training Delivers Competitive Edge To VARs

Even in an age where oceans of information are available online, well-designed, comprehensive technology training is still a valuable commodity. In fact, for many VARs, using what they learn from a technology vendor can create a significant competitive advantage.

Training Moves VARs To The Head Of The Class

How much value can a VAR add by taking advantage of a vendor’s technology training program? One point of sale vendor believes the benefits of education are well worth the investment.

Mastering Service Delivery Through Ticketing

Efficiency through automation is essential to growth, but it’s customer satisfaction with service delivery that’s critical to long-term profitability. It’s not only the technology in place, but how it’s used—and incorporated into a relationship with clients—that shapes success.

Channel Transitions East: Why You Have To Grow To Survive In The Channel

At Channel Transitions East powered by Business Solutions magazine, keynote speaker Larry Walsh of channel strategy firm The 2112 Group said average revenue growth in the IT channel last year was 11 to 15 percent, but "5 percent of your peers are growing 100 percent per year."  He told the VARs, managed services providers (MSPs), and other solutions providers at the event on July 22 at the Hilton Boston Logan Airport that growth is necessary for survival -- and exceeding market expectations is possible -- but it requires a plan.

PSA Solution Helps Axcell Technologies Grow 50% In One Year

Axcell Technologies is a respected provider of outsourced IT services in the Chicago area. Axcell serves a variety of industries including manufacturing, real estate, healthcare, transportation, and finance. As the company grew, President Rick Vines began looking for an integrated Professional Services Automation (PSA) solution to help better manage the dispatch and scheduling aspects of the service ticket process. During the evaluation process, Vines was impressed with the functionality that ConnectWise had to offer and how it tied in to all areas of the business. “ConnectWise is at the center of what we do. We use it for just about everything on the operations side.” said Vines.

5 Keys To Increasing MSP Sales Part 4: Have A Sales Focus

I speak in front of IT providers at many live events each year. During these events I poll the audience to see how many people have a goal of increasing their managed services revenue and normally over 95 percent of the hands in the audience go up. Then I ask how many people have a dedicated resource focused only on adding new managed services agreements. Very few hands are raised.

The Ultimate EMV Cheat Sheet: Everything ISVs, Integrators And VARs Need to Know About EMV Migration

Around the globe, countries have adopted EMV technology to combat against fraud. A report from Europol says 80 percent of fraud outside the European Union, using EU payment cards, occurs in the U.S.

The Pitfalls Of Automated Social Media Tools

Like almost any marketing tool, social media can be a two-edged sword. If handled with care, a tweet can be engaging and appealing, generating brand awareness and positive consumer responses; if they are thoughtless or insensitive, they can severely damage your brand.

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SPECIAL REPORTS

Partner Program
Insider

POS & Payment Processing Guide

Best Channel
Vendors 2014

Partner Program Insider 2014 BSM Annual POS Guide 2014 Best Channel Vendor 2014 Home
Vendors share how their partner
programs can help VARs, MSPs,
and ISVs grow their businesses.
What you’ll find in this guide is an assortment of advice from leaders in the industry to help motivate you and, hopefully, stimulate action. Thousands of VARs, MSPs, and ISVs rate their vendor partners on 7 key criteria. Which vendors rated the best?

FEATURED SUPPLIERS

  • CharTec
    CharTec

    CharTec is the SMB channel's leading provider of recurring revenue based training for sales, operations, leadership, and marketing. Its 20,000 square foot MSP and IT training facility is the largest in North America and is integrated into a thriving multi-million dollar MSP.

  • N-able Technologies Inc.
    N-able Technologies Inc.

    N-able Technologies is the global leader in remote monitoring and management automation solutions for managed service providers (MSPs) and IT departments. N-able's award-winning N-central software and complementary toolsets are proven to reduce IT support costs, improve network performance and increase productivity through the proactive monitoring, management and optimization of IP-enabled devices and IT infrastructure.

  • Creditcall Corporation
    Creditcall Corporation

    Creditcall makes card acceptance simple from any device, anywhere. Whether attended, unattended, online or mobile payments, our award-winning EMV-ready payment gateway and EMV Migration solutions are at the very heart of our clients’ businesses, ensuring payments flow – all day, every day.

  • SYNNEX Corporation
    SYNNEX Corporation

    SYNNEX Corporation (NYSE: SNX), a Fortune 500 corporation, is a leading business process services company, servicing resellers, retailers and original equipment manufacturers in multiple regions around the world. The Company provides services in IT distribution, supply chain management, contract assembly and global business services. Founded in 1980, SYNNEX employs approximately 49,000 full-time and part-time associates worldwide.

  • Axis Communications
    Axis Communications

    Axis is an IT company offering network video solutions for professional installations. The company is the global market leader in network video, driving the ongoing shift from analog to digital video surveillance. Axis products and solutions focus on security surveillance and remote monitoring, and are based on innovative, open technology platforms.

  • Merchant Warehouse
    Merchant Warehouse
    Merchant Warehouse is an industry leader in developing and delivering award-winning and innovative payment processing solutions and merchant account services to developers, ISVs, VARs and merchants nationwide.  

     

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FEATURED PRODUCTS

  • iTRAK© Software
    iTRAK© Software

    Professional asset reports, alerts, email messages, and the ability to search and view data using the web comes complete with iTRAK© Software.

  • ConnectWise - Business Management Platform
    ConnectWise - Business Management Platform

    Made for companies that sell, service and support technology, ConnectWise is the leading business management platform for technology service providers worldwide. ConnectWise integrates and automates all the critical business functions of a service provider to help you earn greater accountability, operational efficiency, and profitability in your business.

  • CharTec Marketing Lab
    CharTec Marketing Lab

    Discover how marketing drives sales and get more prospects in your sales funnel at the CharTec Marketing Lab. Let our experts guide you through all things marketing: Campaign Development, Branding, Social Media, Strategy, Content Development, and more. Empower your Marketing staff and achieve success by consistently delivering on your marketing objectives!

  • HP ElitePad 1000 G2
    HP ElitePad 1000 G2

    More than a tablet—a total business solution. The elegant and sleek HP ElitePad 1000 G2 has the performance and flexibility to transform the way you work.

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ABOUT BUSINESS SOLUTIONS

Welcome to BSMinfo, the online presence of Business Solutions magazine. If you are a value-added reseller (VAR), systems integrator, managed services provider (MSP), or independent software vendor (ISV), this is the site for you! Whether here online or in each month's issue of the magazine, we strive to deliver actionable information you can use to add complementary technologies to your portfolio and penetrate thriving vertical markets.

Technologies and topics typically covered include data collection/supply chain, point of sale (POS), payment processing, video surveillance and access control, voice over IP (VoIP), networking, storage, managed services, network security, the cloud, mobile computing, and enterprise content management (ECM). From a market perspective, our articles focus on government, retail, hospitality, healthcare, manufacturing, transportation and logistics, education, legal, banking, and anywhere else solutions providers can find new revenue streams.

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