Grocery And C-Store IT News For VARs – July 24, 2014

In the news this week, a report also shows that the new Neighborhood Markets are actually not having the negative impact on conventional grocers that was anticipated. Also, an app underscores the trend toward indoor retail mapping.

  • Biometrics Authenticate Student Identity
    Biometrics Authenticate Student Identity

    Online college courses have risen in popularity due to the flexibility they allow, but they also bring increased potential for cheating. Technology is available, that, according to D. Frank Smith of EdTech, verifies a student’s identity with “something that cannot be shared — their bodies.” With biometrics, a student’s identity can be authenticated using unique body identifiers. Recently, companies like Apple and Samsung have included a key biometric feature, fingerprint scanner technology, to iPhone S5 and Galaxy S5, bringing biometric technology mainstream.

  • How Not To Trade Security For IoT Benefits
    How Not To Trade Security For IoT Benefits

    Devices connected to the Internet offer flexibility and mobility, but they also present a serious security risk. The Internet of Things (IoT) has been growing, and businesses have been seeking ways to protect information shared over the Internet by this increasingly diverse collection of devices. WindRiver, a global leader in embedded technology solutions, discusses in a white paper, “Security in the Internet of Things — Lessons from the Past for the Connected Future,” ways in which businesses can minimize risk and protect their own — and their customers’ — data.

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CURRENT ISSUE

  • Win Market Share Via The Cloud
    Win Market Share Via The Cloud

    By moving its software to the cloud and offering subscription-based pricing, this ISV was able to take market share from its competition.

  • Defeating Goliath In The Cloud BDR Arena

    An MSP’s consultative sales approach helps it unseat a multibillion-dollar competitor to win a cloud BDR (backup and disaster recovery) project worth $8,000 per month.

  • Jump-Start Your As-a-Service Transition

    As you might know, we’ve dedicated many pages to educating readers on the value of a managed services model. While the benefits can be great, there also can be some significant hurdles to clear before you sail off into the sunset. Many established MSPs have stories about adopting certain aspects of the model, while ignoring other aspects. This can delay or stifle your success on this model and potentially poison people into thinking that the model isn’t all it’s cracked up to be.

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PREMIUM CONTENT

Vendor’s Tech Training Delivers Competitive Edge To VARs

Even in an age where oceans of information are available online, well-designed, comprehensive technology training is still a valuable commodity. In fact, for many VARs, using what they learn from a technology vendor can create a significant competitive advantage.

Training Moves VARs To The Head Of The Class

How much value can a VAR add by taking advantage of a vendor’s technology training program? One point of sale vendor believes the benefits of education are well worth the investment.

Mastering Service Delivery Through Ticketing

Efficiency through automation is essential to growth, but it’s customer satisfaction with service delivery that’s critical to long-term profitability. It’s not only the technology in place, but how it’s used—and incorporated into a relationship with clients—that shapes success.

Channel Transitions East: Why You Have To Grow To Survive In The Channel

At Channel Transitions East powered by Business Solutions magazine, keynote speaker Larry Walsh of channel strategy firm The 2112 Group said average revenue growth in the IT channel last year was 11 to 15 percent, but "5 percent of your peers are growing 100 percent per year."  He told the VARs, managed services providers (MSPs), and other solutions providers at the event on July 22 at the Hilton Boston Logan Airport that growth is necessary for survival -- and exceeding market expectations is possible -- but it requires a plan.

PSA Solution Helps Axcell Technologies Grow 50% In One Year

Axcell Technologies is a respected provider of outsourced IT services in the Chicago area. Axcell serves a variety of industries including manufacturing, real estate, healthcare, transportation, and finance. As the company grew, President Rick Vines began looking for an integrated Professional Services Automation (PSA) solution to help better manage the dispatch and scheduling aspects of the service ticket process. During the evaluation process, Vines was impressed with the functionality that ConnectWise had to offer and how it tied in to all areas of the business. “ConnectWise is at the center of what we do. We use it for just about everything on the operations side.” said Vines.

5 Keys To Increasing MSP Sales Part 4: Have A Sales Focus

I speak in front of IT providers at many live events each year. During these events I poll the audience to see how many people have a goal of increasing their managed services revenue and normally over 95 percent of the hands in the audience go up. Then I ask how many people have a dedicated resource focused only on adding new managed services agreements. Very few hands are raised.

The Ultimate EMV Cheat Sheet: Everything ISVs, Integrators And VARs Need to Know About EMV Migration

Around the globe, countries have adopted EMV technology to combat against fraud. A report from Europol says 80 percent of fraud outside the European Union, using EU payment cards, occurs in the U.S.

The Pitfalls Of Automated Social Media Tools

Like almost any marketing tool, social media can be a two-edged sword. If handled with care, a tweet can be engaging and appealing, generating brand awareness and positive consumer responses; if they are thoughtless or insensitive, they can severely damage your brand.

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SPECIAL REPORTS

Partner Program
Insider

POS & Payment Processing Guide

Best Channel
Vendors 2014

Partner Program Insider 2014 BSM Annual POS Guide 2014 Best Channel Vendor 2014 Home
Vendors share how their partner
programs can help VARs, MSPs,
and ISVs grow their businesses.
What you’ll find in this guide is an assortment of advice from leaders in the industry to help motivate you and, hopefully, stimulate action. Thousands of VARs, MSPs, and ISVs rate their vendor partners on 7 key criteria. Which vendors rated the best?

FEATURED SUPPLIERS

  • BlueStar, Inc.
    BlueStar, Inc.

    We at BlueStar, along with our mobility vendors and ISV partners, believe that offering the right tools, solutions, and education we can build a strong foundation for our partners selling and implementing mobility solutions.

  • Merchant Warehouse
    Merchant Warehouse
    Merchant Warehouse is an industry leader in developing and delivering award-winning and innovative payment processing solutions and merchant account services to developers, ISVs, VARs and merchants nationwide.  

     

  • APG Cash Drawer, LLC
    APG Cash Drawer, LLC

    For more than 30 years, APG Cash Drawer has been designing and delivering cash drawers with a variety of size, color, interface, and integration options. An APG cash drawer will provide years of smooth, trouble free service with virtually no downtime, no service required, and no headaches. Our cash drawers are so well constructed and so reliable that our customers install them and forget them - even in the most demanding environments.

  • SATO America, Inc.
    SATO America, Inc.

    Today, SATO continues its tradition of designing and manufacturing high-quality industrial printers that deliver reliable performance with each print job.

  • Dell Software Inc.
    Dell Software Inc.

    Dell provides end-to-end solutions leveraging our combined breadth and depth of software and system competencies. We enable partners to differentiate their offerings and drive recurring revenue generating IT as a Service (ITaaS). These offerings will accelerate customer onboarding, ensure cost-effective scalability and heterogeneous manageability across a broad range of ITaaS workloads for Enterprise and SMB customers.

  • Datto Inc.
    Datto Inc.

    Datto Inc. is an award-winning vendor of backup, disaster recovery (BDR) and intelligent business continuity solutions, providing best-in-class technology and support to its 5,000+ channel Partners throughout North America and Europe.  Datto is the only hybrid-cloud BDR vendor that provides instant on- and off-site virtualization of servers and workstations, achieved through its Inverse Chain Technology.

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FEATURED PRODUCTS

  • HP ElitePad 1000 G2
    HP ElitePad 1000 G2

    More than a tablet—a total business solution. The elegant and sleek HP ElitePad 1000 G2 has the performance and flexibility to transform the way you work.

  • NetPRO® Mobile Solution Suite Of Cash Drawers
    NetPRO® Mobile Solution Suite Of Cash Drawers

    Connect your iPad or Mobile Device to APG’s NetPRO® Family of Cash Drawers: Wireless Ethernet, Wired, and WebSockets.

    APG’s NetPRO® interface will be a compelling aspect of your m-POS application. Available with Ethernet, wireless Ethernet and Bluetooth, this cash drawer communicates with retailer’s mobile POS devices for cash drawer control. Concerned about security in today’s mobile world? NetPRO® cash drawers offer Biometric and bar-code claiming for local protection. Worried about keeping an eye on the checkout?

  • Dolphin 7800 Android - Enterprise Digital Assistant (EDA)
    Dolphin 7800 Android - Enterprise Digital Assistant (EDA)

    Leveraging the modern and user-friendly Google® Android™ operating system packed with Honeywell extras, Honeywell’s Dolphin™ 7800 Android™ rugged EDA offers remote device management capabilities and invaluable security features, creating an enterprise-ready solution with an extended lifecycle and support provided by Honeywell.

  • Tecton Mobile Computer
    Tecton Mobile Computer

    Leading supply chains require mobile computing solutions that meet the needs of the user, the demands of a warehouse environment, and the speed of today’s enterprise.

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ABOUT BUSINESS SOLUTIONS

Welcome to BSMinfo, the online presence of Business Solutions magazine. If you are a value-added reseller (VAR), systems integrator, managed services provider (MSP), or independent software vendor (ISV), this is the site for you! Whether here online or in each month's issue of the magazine, we strive to deliver actionable information you can use to add complementary technologies to your portfolio and penetrate thriving vertical markets.

Technologies and topics typically covered include data collection/supply chain, point of sale (POS), payment processing, video surveillance and access control, voice over IP (VoIP), networking, storage, managed services, network security, the cloud, mobile computing, and enterprise content management (ECM). From a market perspective, our articles focus on government, retail, hospitality, healthcare, manufacturing, transportation and logistics, education, legal, banking, and anywhere else solutions providers can find new revenue streams.

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