ECM Magazine

  1. Why A PSA Solution Should Be A Part Of Every Channel Company’s Business
    10/16/2014

    Utilizing PSA solutions can help VARs save valuable hours while providing the tools to improve customer service and generate new revenue.

  2. What To Look For In New IT Employees
    10/8/2014

    When you are interviewing potential new IT employees, are you biased toward a certain personality? A new study by IDG “Introverts vs. Extroverts: Is There an IT Personality?” researched personality types in among IT professionals and sheds light on the perception that they tend to be introverted.

  3. Survey Reveals Search Capabilities Are Vital — But Immature
    9/29/2014

    A recent white paper published by AIIM has found that most organizations are poorly equipped to handle the inquiries and searches that are required of them.

  4. New Study Shows Optimism Among Managed Print Service Providers
    9/3/2014

    Despite the growing emphasis on digital records, print remains a critical function in the business world. According to CompTIA research, 98 percent of U.S. workers printed at least once during the past quarter. Self-reported print volumes tend to follow a bell-shaped curve, with firms at the endpoints on the high side or low side of print output.

  5. You Probably Aren’t As Unique As You Think
    8/14/2014

    What makes you and your company different? Is it your people? Is it how much you care about your customers? Is it all the training you have and industry certifications? Is it the solutions you offer?

  6. Study Shows Difficulty Filling STEM Jobs
    7/24/2014

    A new job study was released from Brookings that analyzed data supplied by Burning Glass. The report details a shortage of science, technology, engineering, and math (STEM) professional jobs and reveals that these STEM positions take longer to fill than openings in other fields.

  7. Jump-Start Your As-a-Service Transition
    7/17/2014

    As you might know, we’ve dedicated many pages to educating readers on the value of a managed services model. While the benefits can be great, there also can be some significant hurdles to clear before you sail off into the sunset. Many established MSPs have stories about adopting certain aspects of the model, while ignoring other aspects. This can delay or stifle your success on this model and potentially poison people into thinking that the model isn’t all it’s cracked up to be.

  8. Universities Embrace Technology To Deliver MOOCs
    7/9/2014

    Universities across the nation are facing more challenges than ever before. According to Mehdi Maghsoodnia of University Business, shrinking budgets are contrasted with higher costs and aging facilities. The government is decreasing funding while getting more involved from a regulatory standpoint. Demand is up, enrollment is unpredictable, and graduation rates are down. Schools are fighting for ways to cope, retain students, and help them graduate on time.

  9. The Fight For Net Neutrality And How It Affects VARs
    7/8/2014

    Net neutrality has become a hot topic among politicians and those interested in a free and unfettered Internet. According to a govtech.com article, the Federal Communications Commission (FCC) is accepting public comment on a proposed rule that would exchange the Internet’s current data neutrality, “allowing prioritized traffic in instances where it is deemed ‘commercially reasonable.’” Businesses could pay Internet service providers (ISP) to have their content delivered at faster speeds.

  10. Facebook’s New Advertising Targets Behaviors, Gives Users Control
    6/24/2014

    Social media is becoming an increasingly usable form of customer feedback. Online reviews, tweets, discussions in forums, and so on offer a wealth of product quality feedback, and companies are starting to take notice. Facebook, one of the most influential of these social media, is about to undergo changes which will allow users to have more control over what they see.

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