Editor's Notebook

  1. CompTIA Breakaway: Turning Good Ideas Into Great Results
    8/2/2011
    By Gennifer Biggs, security, storage, and managed services editor
    Peter Sheahan, founder and CEO of ChangeLabs, presented the feature keynote on Tuesday, Aug. 2, in the opening hours of CompTIA Breakaway 2011, sharing his advice on how to help your potential or current customers make buying decisions.
  2. CompTIA Breakaway: What’s Coming In 2012?
    8/2/2011
    by Gennifer Biggs, security, storage, and managed services editor
    CEO and president of CompTIA, Todd Thibodeaux, took center stage Tuesday morning at CompTIA’s annual conference, Breakaway 2011, which kicked off Aug. 1, and continues through this week. He unveiled the philosophy for CompTIA for the coming year — a set of four goals the organization calls ECAP — educate the IT channel, certify the IT workforce, advocate on behalf of the IT industry, and give back through philanthropy. To explain each goal, Thibodeaux welcomed CompTIA staff to the stage.
  3. RMM: Not Just For MSPs Anymore
    7/29/2011
    by Gennifer Biggs, security, storage, and managed services editor
    One of my favorite blogs to follow is that of Larry Walsh, who launched his own company and the Channelnomics blog nearly a year ago. This week, he passed along a piece of research he collaborated on, a look at the impact remote monitoring and management (RMM) tools have on the profitability of IT solution providers that use them.
  4. CompTIA Breakaway: Education Focus Continues
    7/29/2011
    by Gennifer Biggs, security, storage, and managed services editor
    As I pack up and prepare to head out to CompTIA Breakaway 2011, I had the chance to talk with CompTIA President and CEO Todd Thibodeaux about his goals for this year's event in Washington, D.C. He explained that members should expect to see a continuation of CompTIA's stated goal of turning Breakaway into an education-focused event.
  5. CompTIA Breakaway: What To Expect In 2011
    7/12/2011
    By Gennifer Biggs, security, storage, and managed services editor
    So, we’re less than a month away from CompTIA Breakaway, that organization’s biggest event of the year. In 2011, the channel will be headed to downtown Washington, D.C., where a wide swath of VARs, MSPs, vendors, and other industry players will gather from Aug. 1-4.
  6. TODAY: Learn How To Turn Your BDR Offering Into A Revenue-Generating Machine
    7/12/2011
    Join us at 3 p.m. EST, 12 p.m. PST, on Tuesday, July 12, for this free webinar. Simply click here to register.
  7. CompTIA Breakaway Panel: Distributors Are Changing Traditional Partnerships
    7/6/2011
    By Gennifer Biggs, security, storage, and managed services editor
    Ever wonder what value can be found within distributor partnerships? If you are a VAR or MSP, you can learn more about how to better leverage your distributor partners as you grow your IT business during CompTIA Breakaway, starting Aug. 1 in Washington, D.C.
  8. CharTec Academy: What's New In 2011
    6/20/2011
    By Gennifer Biggs, security, storage, and managed services editor
    As part of its June CharTec Academy, the HaaS vendor outlined new offerings it expects to roll out in the second half of the year. CEO Alex Rogers kicked off his series of announcements by talking about the newly expanded CharTec facility, which opened for the June academy with a training room almost three times as large as the former room.
  9. CharTec Academy: It’s All Just A Math Problem
    6/17/2011
    By Gennifer Biggs, security, storage, and managed services editor
    During the opening keynote at the CharTec Academy held in conjunction with the grand opening of its new facility on June 16 to 17, CEO Alex Rogers talked about flat-fee pricing as key to managed services success. Each time he talked about it, several partners questioned the impact of unique tech situations — high-end, high-maintenance devices, etc. — that could lessen their profits if they took the flat-fee, parts replacement, "just take care of it" approach that Rogers recommends. His answer: It's all just a math problem. So what's that really mean?
  10. CharTec Academy: Show Me The Value
    6/17/2011
    By Gennifer Biggs, security, storage, and managed services editor
    I had the chance to talk to both longtime CharTec partners and first-time academy attendees during my visit to the master MSP’s facility in Bakersfield, Ca. During the academy, CharTec partners hear from CEO Alex Rogers on his experiences as an MSP the last 18 years, as well as from members of the CharTec team on their areas of expertise. So what do attendees think?
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