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Are You Missing Out On Lucrative Service Renewals? Get Tracking.
1/11/2012
Recurring services typically offer greater profit opportunities than many commoditized hardware
solutions — and once in place, they can bear predictable income with relatively little upkeep. By Ray Jenne, EVP of operations, Jenne, Inc.
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How Nimble Is Your MSP Business?
12/19/2011
As more technology vendors try to sell directly to SMBs (small to midsize businesses), MSPs (managed
services providers) need to see themselves and what they’re selling in a whole new way. By Bob Penland, CTO, TruMethods, LLC
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Cloud Services, Break/Fix Pricing Aren’t Compatible
12/14/2011
As you start selling more comprehensive vendor management services, don’t undersell the cost of down time.
By Mike Byrne, director of MSP, Quest Software, Network Management Division
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Five Predictions For Backup Appliance Virtual Trends In 2012
12/8/2011
Resellers of backup solutions are seeing increased demand from customers for a backup product that installs quickly, operates easily, includes all recovery technology in one package, and is supported by a single source. By John Pearring, manager of sales, STORServer
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Q&A: Pick The Right BDR For Your Customers
9/23/2011
All cloud solutions have their benefits and pitfalls; however,
the most important aspect of selecting a cloud solution that works for you is understanding what your business needs are for cloud. Public cloud gives you the ability to quickly scale as needed by tapping into shared compute resources and offloading data and applications into the cloud. By John Engates, CEO, Rackspace Hosting
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Selecting The Right Cloud Vendor Partner
9/15/2011
Marketing is fundamental to the success of any business, and it is especially important in emerging areas, such as cloud computing, which require a fair amount of customer
education. Go over your email lists, website content, and scheduled phone and face-to-face conferences. Is your message clear and are your offerings well defined? Are your customer
communications in jargon-free language that non-IT people understand? By Zenith Infotech
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Q&A: Not Sure What Cloud Is Right For You?
9/13/2011
The dirty little secret of online backup is the time it takes to restore from the cloud. Hybrid solutions allow businesses to keep both local copies of critical information (for fast restores) on a local hard drive with the added
security of keeping the data in the cloud. A good cloud provider should be able to seamlessly allow you to backup locally as well as remotely with ease. By Jamie Brenzel, CEO, KineticD
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Q&A: Define, Then Sell Backup Solutions
9/12/2011
First and foremost, an MSP needs to emphasize the
value of its service to the end user’s business and not
commoditize the individual offerings. MSPs should stay
away from price discussions and focus on value. Given
data is mission critical for businesses; the value should
be easy to communicate. We continually help MSPs with
advice on how to sell cloud backup to end users by
focusing on the business benefits: eliminate lost data,
improve productivity, and mitigate business disasters.
The type of solution that MSPs should offer their customers
depends on their customers’ needs. By Kent Plunkett, CEO, Intronis
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Make Sure Moving Data To The Cloud Doesn’t Lead Your Company Into Thunderstorms
7/11/2011
As organizations in all industries begin to see the cost value of storing data in the cloud, security remains a critical consideration, and it needs to stay in the picture when choosing a cloud service provider. By Jamie Brenzel, CEO of KineticD
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Virtualization: The Next Great Technology For The SMB
6/8/2011
For many years, virtualization and all of its accompanying benefits have remained firmly in the realm of large enterprises. By Claude Goudreault, CEO and founder, VM6 Software
