White Papers & Case Studies

81. Arizona Federal Credit Union
    5/6/2010
    The challenge facing AZFCU’s Call in Channel was twofold: it needed a solution that would record and monitor 100% of their calls for quality assurance as well as track and analyze data to identify trends and assess agent performance. By Jenne Distributors
82. Improving Agent Productivity With Closed-Loop Coaching
    5/6/2010
    In today‘s challenging economy, contact center managers are expected to meet seemingly impossible demands and are pulled in multiple directions by conflicting priorities. The executive team demands high levels of customer satisfaction while at the same time increase revenues and control costs. How can a call center manager reconcile these seemingly opposing goals? By Jenne Distributors
83. White Paper: Improving Agent Productivity With Closed-Loop Coaching
    5/6/2010
    In today‘s challenging economy, contact center managers are expected to meet seemingly impossible demands and are pulled in multiple directions by conflicting priorities. The executive team demands high levels of customer satisfaction while at the same time increase revenues and control costs. How can a call center manager reconcile these seemingly opposing goals? By Jenne Distributors
84. White Paper: Small Call Centers: Challenges And Opportunities
    5/6/2010
    The past ten years have seen an explosion of new applications that make call centers more productive, cost-effective and more responsive to callers. Unfortunately, few of these innovations were designed and priced for smaller call centers. It’s not as if the market is too small to interest vendors. By Richard Bucci, The PELORUS Group
85. Small Call Centers: Challenges And Opportunities
    5/6/2010
    The past ten years have seen an explosion of new applications that make call centers more productive, cost-effective and more responsive to callers. Unfortunately, few of these innovations were designed and priced for smaller call centers. It’s not as if the market is too small to interest vendors. By Richard Bucci, The PELORUS Group
86. Case Study: Quaker Steak & Lube Ensures Food Quality And Safety With Avery Dennison's FreshMarx Automated Freshness Labeling Solution
    4/26/2010
    Although the busy kitchen of Quaker Steak & Lube in Middleton, WI is always hopping with up to 12 employees preparing and labeling enough food to accommodate its weekly 5,000 to 6,000 guests, Proprietor, Scott Acker, never worries about the freshness of the food he serves. By Avery Dennison Printer Systems Division
87. Case Study: Honeywell Mobile Computers Help Streamline Ticket Admissions System For Ticketcorner
    3/24/2010
    Companies such as Ticketcorner that supply admission tickets to entertainment and sporting events increasingly rely on Internet-based ordering systems. Ticketcorner has developed its own automated ticket checking system in conjunction with OPAL Associates. This is based around Dolphin® 9500 mobile computers from Honeywell. By Honeywell Scanning & Mobility
88. Honeywell Mobile Computers Help Streamline Ticket Admissions System For Ticketcorner
    3/24/2010
    Companies such as Ticketcorner that supply admission tickets to entertainment and sporting events increasingly rely on Internet-based ordering systems. Ticketcorner has developed its own automated ticket checking system in conjunction with OPAL Associates. This is based around Dolphin® 9500 mobile computers from Honeywell. By Honeywell Scanning & Mobility
89. Remote Management Of Mobile Computers Can Simplify IT Operations, Improve Productivity And Reduce Costs
    3/24/2010
    Use of mobile computers for barcode scanning, signature recording, voice and data communication and many other tasks has taken mobile employee productivity and customer service to previously unimagined levels. By Honeywell
90. Case Study: Mitsubishi Motors Uses Dolphins To Track Cars
    3/24/2010
    The distribution of vehicles by large motor manufacturers and importers can be a highly complex operation. When Mitsubishi Motors needed to keep track of its vehicles – which are distributed to over 120 UK dealers – it opted for a wireless solution from Codegate, based around Honeywell’s Dolphin® 9500 family of mobile computers. By Honeywell Scanning & Mobility