Bernadette Wilson

Bernadette Wilson

ARTICLES BY BERNADETTE WILSON

Visa:  VARs, Integrators Must Be QIR Certified
Visa: VARs, Integrators Must Be QIR Certified Understand recent changes to PCI QIR requirements, what to expect from the course and exam, and how the Retail Solutions Providers Association can help.  Continue Reading...
Features And Options Can Help You Sell Mobile Printers Merchants’ awareness of how mobile printing can contribute to an enhanced customer experience is increasing. Barbara Bruning, senior major account manager with Brother Mobile Solutions, says it’s time for retail IT VARs to look ahead to 2016 and 2017 when more merchants will follow early adopters of true mobile receipt and label printing, and to offer solutions with features they need now and options to add capabilities as their...  Continue Reading...
Why MSPs Shouldn’t Hesitate To Provide Payment Processing Solutions
Why MSPs Shouldn’t Hesitate To Provide Payment Processing Solutions IT solutions providers with a background in the traditional networking space may consider offering payment processing solutions to clients in verticals and niches such as healthcare, automotive repair, and legal. But with data breaches frequently in the news over the past few years, a concern over liability if payment card data is compromised could be holding you back.  Continue Reading...
Per Device, Per User, User-Centric: How Successful MSPs Price Their Offerings
Per Device, Per User, User-Centric: How Successful MSPs Price Their Offerings Is it best to price your managed services offerings per device, per user — or using a different model? At Channel Transitions VAR/MSP Executive Conference, powered by Business Solutions, members of the managed services provider (MSP) panel Greg Zolkos, CEO of Atlas Professional Services, Jason Etheridge, president and CEO of Logic Speak, and Tom Clancy, co-founder of Valiant Technology, told which pricing models their companies use and why.  Continue Reading...
Q&A With Harbortouch CEO: Will EMV Slow Down Holiday Shoppers?
Q&A With Harbortouch CEO: Will EMV Slow Down Holiday Shoppers? With holiday shopping in full swing, Business Solutions asked Jared Isaacman, founder and CEO of Harbortouch, what impact the U.S. EMV migration will have on the customer experience this season. Isaacman also shared findings from a Harbortouch survey on EMV and his insights into how mobile payments could impact EMV adoption.  Continue Reading...
How Cloud-Based Applications And Services Can Grow — And Protect — Your Business
How Cloud-Based Applications And Services Can Grow — And Protect — Your Business In this exclusive interview with Business Solutions, David Byrd, CMO and VP of Operations for CloudRoute, lists benefits of delivering cloud-based applications and services, and also explains why this may be necessary to protect your IT solutions provider business.  Continue Reading...
Arrayworks Launches Low-Code Business Management Platform Business management solutions company Arrayworks held its public unveiling today. Combining customer relationship management (CRM), business process management (BPM) and project management features, the platform provides solutions tailored to each organization’s brand and culture — without requiring a custom application. It can be deployed on premises or in the cloud with no limits on bandwidth and accessed from any device.   Continue Reading...
How Important Is RMM To A Managed Services Provider?
How Important Is RMM To A Managed Services Provider? Managed services provider (MSP) Logic Speak managed 1,250 endpoints — and that number almost doubled after the acquisition of another company. President and CEO Jason Etheridge said his company couldn’t accomplish this without remote monitoring and management (RMM). “It would be impossible to do our jobs efficiently — which is the key to managed services,” he explained.  Continue Reading...
Channel Transitions: The Makings Of A Great MSP Product
Channel Transitions: The Makings Of A Great MSP Product To successfully design managed services offerings, your products should reflect what makes you unique as a managed services provider (MSP) — your technical expertise, the capabilities you have that your competitors don’t, and vertical specializations. David Wilkeson, CEO of MSP Advisor, stressed the importance of differentiating your MSP during his keynote “Successful MSP Product Design” at Channel Transitions VAR/MSP...  Continue Reading...
Semi-Integrated Payment: How Is It Different And How Does It Benefit VARS, ISVs?
Semi-Integrated Payment: How Is It Different And How Does It Benefit VARS, ISVs? When you advise your merchant clients about transitioning to EMV-compliant solutions, one of their options is using a semi-integrated solution, which can have benefits for them as well as for you as a VAR or ISV.  Continue Reading...