Bernadette Wilson

About Bernadette Wilson

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Bernadette Wilson is Business Solutions magazine’s associate editor. She is a former staff member of the Laurel Group Newspapers, Trib Total Media, in Westmoreland County, PA, editing The Independent-Observer, Scottdale, PA’s community newspaper, for six years. Before joining Business Solutions she worked for Larson Texts,which produces mathematics books for middle school through college, and contributed to a number of newspapers and magazines as a freelance writer. She is a graduate of The Pennsylvania State University.

ARTICLES BY BERNADETTE WILSON

Can You Successfully Partner With Another IT Solutions Provider?

Can You Successfully Partner With Another IT Solutions Provider?

When a client asks for an IT solution beyond your competency, you can provide it by partnering with another provider. The alternatives would be trying to add that solution to your line card quickly or telling the customer to find someone else to provide it — and someone else could be a competitor who wants all of your customers’ business.  Continue Reading...
Mobile Wallets: What Does The Future Hold?

Mobile Wallets: What Does The Future Hold?

Craig Tieken VP of product implementations for TransFirst answers Business Solutions’ questions about the increase in consumer interest in mobile wallets since the announcement of Apple Pay — and the drivers that will move this technology forward. Tieken also suggests educating your merchant clients on the advantages of semi-integrated solutions.    Continue Reading...
4 Reasons The IT Channel Will See Cloud-Centric Growth In 2015

4 Reasons The IT Channel Will See Cloud-Centric Growth In 2015

CoreDial CEO Alan Rihm made four predictions for the channel, cloud, cloud communications, and SMBs for 2015. He shares the reasons for his predictions in this Q&A with Business Solutions.  Continue Reading...
Educate Your Merchant IT Clients On EMV-Migration Timelines — And The Risks Of Not Making Them

Educate Your Merchant IT Clients On EMV-Migration Timelines — And The Risks Of Not Making Them

Beatta McInerney, business development manager, payments, for ScanSource POS and Barcode, offers advice to VARs on helping their merchant clients avoid liability for credit card fraud after the October 1, 2015, liability shift date. She points out data breaches — not the liability shift — are more motivating to merchants who are transitioning to EMV-enabled systems, and reminds VARs about the time it takes to obtain an EMV terminal...  Continue Reading...
Creditcall CEO: IT Solutions Providers Need To Be Trusted Counselors In EMV Migration Process

Creditcall CEO: IT Solutions Providers Need To Be Trusted Counselors In EMV Migration Process

Lars Pedersen, Creditcall’s new CEO, answers Business Solutions’ questions on progress in the U.S. toward EMV adoption, challenges IT solutions providers are facing, and resources available to solutions providers.    Continue Reading...
Is It Time To Offer Analytics-as-a-Service?

Is It Time To Offer Analytics-as-a-Service?

Knowledge Vault CEO and co-founder Christian Ehrenthal explains when to consider Analytics-as-a-Service over an on-premises platform, how to address your customers’ concerns over security, and why this is the time to consider offering Analytics-as-a-Service.  Continue Reading...
CompTIA Offers Legal Services Benefit To Premier Members

CompTIA Offers Legal Services Benefit To Premier Members

Last week, CompTIA offered its first professional service benefit. The CompTIA Legal Services Program offers legal services to the association’s premier members.  Continue Reading...
Help Clients Harness The Power Of Big Data — Rather Than Be Overwhelmed By It

Help Clients Harness The Power Of Big Data — Rather Than Be Overwhelmed By It

Ray Renteria, Vice President, Products, Avention tells how Big Data can benefit sales and marketing teams and how the IT channel can equip their customers to tap into Big Data’s potential.  Continue Reading...
CompTIA Adds “Future Leaders” Community For Young IT Professionals

CompTIA Adds “Future Leaders” Community For Young IT Professionals

This week, CompTIA, the IT industry association, announced the addition of a new CompTIA community: Future Leaders. CompTIA’s communities now total 10 with the addition of this group that brings together members of the IT industry, age 35 and younger.  Continue Reading...
Why Retail IT VARs Need To Care About Their Customers’ Customers' Experience

Why Retail IT VARs Need To Care About Their Customers’ Customers' Experience

In a recent survey, Business Solutions and Integrated Solutions for Retailers asked retailers — both large and small — what their top technology needs are and what they plan to purchase in the coming months. One of the most common responses (and one of our topics) is customer experience/engagement.  Continue Reading...