Jay McCall

About Jay McCall

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Jay McCall is the networking, managed services, and storage editor with Business Solutions magazine, a monthly publication dedicated to helping IT solutions providers grow their businesses by selling complementary technologies and moving into thriving markets.

The 4 “Nos” That Lead To More Profitable Managed Services “Yeses”

The 4 “Nos” That Lead To More Profitable Managed Services “Yeses”

This MSP’s introspection during the recession led to business changes that produced two-years-and-counting of double-digit revenue growth.  Continue Reading...
3 Steps To Creating A Bar Code Labeling Niche

3 Steps To Creating A Bar Code Labeling Niche

An ISV gears up for another year of double-digit growth by developing a strong focus and expertise in FDA-regulated industries.  Continue Reading...
  • 3 Key Video Surveillance Trends To Watch In 2015

    Discover what’s hot now, what’s coming soon, and how you should be preparing and adapting your physical security practice.

  • Sell Break-Fix Services With A Proactive Security Twist

    Paying attention to customer IT trends was the key to this VAR’s ability to land a network security implementation with a 35-employee home healthcare service company.

  • Are You a Shrewd IT Vendor Manager?

    Most VARs and MSPs recognize that expanding their services offerings is a smart and necessary solution for achieving growth. And, when you can achieve a 99% customer retention rate as Alura Business Solutions has done, it suggests your customers like you and are likely to go with your recommendations. But, with a bigger line card comes the responsibility of managing more vendors, which some IT solution providers aren’t prepared to handle.

  • Create A Win-Win Managed Services Model

    Fine-tuning its managed services program and consultation skills allows this MSP to continue its year-over-year double-digit growth trend.

  • Embracing The Burgeoning Digital Signage Market

    This AV, digital signage, and IT integrator’s commitment to becoming a total solutions provider is leading to year-over-year double-digit growth.

  • Avoid The 3 Deadly SLA Pitfalls

    Your service level agreement (SLA) holds an important key to managing customers’ expectations and mitigating costly and unexpected surprises.

  • Making The Case For Managed BDR Services

    An MSP earns a BDR (backup and disaster recovery) sale and additional business after educating a law firm about managed backup and network monitoring services.

  • Don’t Treat IP Video Like Just Any Network Add-On

    Being a single-source provider of integrated video surveillance and IT solutions gives this integrator a distinct advantage over its competitors and is leading to another year of growth.