Avoid The 3 Deadly SLA Pitfalls
Your service level agreement (SLA) holds an important key to managing customers’ expectations and mitigating costly and unexpected surprises.
Making The Case For Managed BDR Services
An MSP earns a BDR (backup and disaster recovery) sale and additional business after educating a law firm about managed backup and network monitoring services.
Don’t Treat IP Video Like Just Any Network Add-On
Being a single-source provider of integrated video surveillance and IT solutions gives this integrator a distinct advantage over its competitors and is leading to another year of growth.
Throw Your B2B Marketing Strategy Out The Window
Despite having no formal marketing program and no sales force, this managed services provider is projecting 54 percent revenue growth this year.
Why Healthcare Practices Need Your BDR Expertise Now
VARs and MSPs that understand the opportunities and challenges in healthcare can tap into a lucrative opportunity selling backup and disaster recovery (BDR) solutions and services.
Find New Recurring Revenue Through Payment Processing
A hospitality VAR’s decision to take an active role in payment processing led to a growing recurring revenue business for the VAR.
Stress TCO When Selling Mobile Solutions
A four-year-old integrator lands a 400+ vehicle mobile solutions project with the largest beer distributor in Texas.
Secrets of a Successful VAR and MSP Merger
Imagine merging your small managed services practice with a larger VAR business and being faced with the prospect of having 45 customers who are used to paying for IT solutions and services only when something breaks. That’s the situation Jason Brunt, CEO of e3 Technical Solutions, found himself in after joining forces with Rick Carpenter, owner of break-fix IT service company Beyond Development, last year.