A physical security systems integrator’s close attention to detail throughout the sales and implementation process is key to ensuring successful installs and long-term customer satisfaction.
Making constant improvements to its sales, implementation, and customer service processes are key contributors to this MSP’s year-over-year double-digit growth.
According to the latest research from SMB Group, as SMB requirements for fast, easy access to new social and mobile analytics solutions, more compute power and storage, and other services have increased, cloud adoption has boomed. The firm reported that 92 percent of SMBs are now using at least one cloud business solution and 87% are using at least one cloud infrastructure solution.
This MSP’s introspection during the recession led to business changes that produced two-years-and-counting of double-digit revenue growth.
An ISV gears up for another year of double-digit growth by developing a strong focus and expertise in FDA-regulated industries.
Discover what’s hot now, what’s coming soon, and how you should be preparing and adapting your physical security practice.
Paying attention to customer IT trends was the key to this VAR’s ability to land a network security implementation with a 35-employee home healthcare service company.
Most VARs and MSPs recognize that expanding their services offerings is a smart and necessary solution for achieving growth. And, when you can achieve a 99% customer retention rate as Alura Business Solutions has done, it suggests your customers like you and are likely to go with your recommendations. But, with a bigger line card comes the responsibility of managing more vendors, which some IT solution providers aren’t prepared to handle.