Jay McCall

About Jay McCall

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Jay McCall is the networking, managed services, and storage editor with Business Solutions magazine, a monthly publication dedicated to helping IT solutions providers grow their businesses by selling complementary technologies and moving into thriving markets.

Sell Cloud BDR You Can Count On

Sell Cloud BDR You Can Count On

An MSP’s cloud BDR (backup and disaster recovery) is put to a true test within a week of implementation and saves a lumber company customer from total data loss.  Continue Reading...
How a PSA Commitment Led to 150% Revenue Growth

How a PSA Commitment Led to 150% Revenue Growth

In a recent blog, I talked about some of the common pitfalls VARs and MSPs run into with PSA (professional service automation) tools. One of the biggest pitfalls identified was “Using 10% of the application.” I recently spoke with Kory Lindersmith and Lonnie Ladwig, cofounders of Dakota Retail Technologies, two guys who can closely identify with this pitfall.  Continue Reading...
  • Taking Security-as-a-Service To New Levels

    An MSSP’s (managed security services provider’s) ability to quickly assess and implement a PCI-compliant security solution was critical to winning a 4,500-location security implementation with a retailer.

  • Business-Grade BDR: What Really Matters?

    With so many BDR (backup and disaster recovery) solutions to choose from, it’s important that IT service providers understand the key selection and selling points between business- and consumer-grade options.

  • Saved By Managed Services

    At its lowest point, this VAR invested in managed services technologies and business process automation and now enjoys year-over-year double-digit growth with monthly recurring revenue.

  • 3 Keys To Handling IP Video Growth Pains

    Following three years of unprecedented growth, this systems integrator’s foresight to become more strategic and increase employee development and customer service proved to be a smart move.

  • Product Comparison Update: PSA (Professional Services Automation)

    If managed services are a part of your business model — or will be soon — you need a PSA tool. Here’s the latest on the leading options.

  • Break Out Of Paltry POS Sales

    Selling complementary IT solutions and professional services contracts are driving this retail VAR’s projected 150 percent revenue growth.

  • Find Your Cloud Services Niche

    This MSP’s client communication skills and intentional focus on cloud services are important keys to its projected 25 percent revenue growth this year.

  • 3 Lies Break-Fix VARs Tell Themselves About Managed Services

    Despite the growing number of managed services success stories, many VARs are reluctant to make the switch, and here’s why.