Jay McCall

About Jay McCall

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Jay McCall is the networking, managed services, and storage editor with Business Solutions magazine, a monthly publication dedicated to helping IT solutions providers grow their businesses by selling complementary technologies and moving into thriving markets.

Don’t Get Burned By An Image-Only Backup Philosophy

Don’t Get Burned By An Image-Only Backup Philosophy

An MSP’s foresight to incorporate image- and file-based backups proves wise after a client discovers several deleted files.  Continue Reading...
8 Tips for Selling Subscription-Based Services

8 Tips for Selling Subscription-Based Services

If your business model is or has transitioned to selling any of your solutions via a subscription or “As a service,” we’ve got some great advice for you when it comes to sales. Following are eight tips to consider when selling subscription-based services.  Continue Reading...
  • 2 Quick Fixes To Stagnating POS Sales

    This VAR’s decisions to sell new IT solutions to its existing hospitality clients and expand into a new market were critical to its projected 10% revenue growth this year.

  • Get Your Managed Services Act Together!

    This MSP made four changes to its business model, which led to an almost immediate 600 percent improvement in profitability plus double-digit revenue growth.

  • Find Your Data Collection Sales Niche In The Public Safety Market

    Discover the secrets to winning new business opportunities in this burgeoning market.

  • 3 Tips Every Managed Services Provider Should Know

    If you’re a reseller new to the managed services model or an established MSP looking to hit the next level of your business, Thomas Clancy Jr., partner and manager of sales and operations for Valiant Technology, says a simple formula has been instrumental to Valiant’s success. His lessons are to the point, actionable, and very relevant.

     

  • How Selling Managed Print Services Protects Your Business

    This MSP’s (managed services provider’s) decision to become MPS-certified paid off when it landed a six-figure project with the Major League Baseball (MLB) Network.

  • 3 Ways Handling HR Yourself Hurts Your MSP Practice

    Whether you’re a VAR, MSP, or CSB (cloud services broker), there’s a good chance that part of your success comes from being your customers’ outsourced IT departments. With that said, how could you ever conceive of turning the hiring process over to a staffing agency or some other outside firm?

  • Are Your Managed Services Customers Pining For The Break-Fix Days?

    One of the recurring themes I hear from MSPs is that it’s possible to do such a good job fixing a customer’s network and other IT issues that things just don’t break like they used to. So, where’s the problem, you ask?

  • Why Putting Off Selling MPS Is Risky Business

    When I ask most managed services providers about what kinds of IT assets they monitor for their customers, answers such as “servers, routers, switches, firewalls, PCs, laptops, and even mobile devices” are common responses. Less common responses include...