Your service level agreement (SLA) holds an important key to managing customers’ expectations and mitigating costly and unexpected surprises.
An MSP earns a BDR (backup and disaster recovery) sale and additional business after educating a law firm about managed backup and network monitoring services.
Being a single-source provider of integrated video surveillance and IT solutions gives this integrator a distinct advantage over its competitors and is leading to another year of growth.
Despite having no formal marketing program and no sales force, this managed services provider is projecting 54 percent revenue growth this year.
VARs and MSPs that understand the opportunities and challenges in healthcare can tap into a lucrative opportunity selling backup and disaster recovery (BDR) solutions and services.
A hospitality VAR’s decision to take an active role in payment processing led to a growing recurring revenue business for the VAR.
A four-year-old integrator lands a 400+ vehicle mobile solutions project with the largest beer distributor in Texas.
Imagine merging your small managed services practice with a larger VAR business and being faced with the prospect of having 45 customers who are used to paying for IT solutions and services only when something breaks. That’s the situation Jason Brunt, CEO of e3 Technical Solutions, found himself in after joining forces with Rick Carpenter, owner of break-fix IT service company Beyond Development, last year.