Jay McCall

About Jay McCall

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Jay McCall is the networking, managed services, and storage editor with Business Solutions magazine, a monthly publication dedicated to helping IT solutions providers grow their businesses by selling complementary technologies and moving into thriving markets.

Manage Your Clients’ Cloud IT Expectations Upfront

Manage Your Clients’ Cloud IT Expectations Upfront

I recently attended the Ingram Micro IMHealthcare Exchange event in Grapevine, TX, attending education sessions and talking with VARs and MSPs about their healthcare focus, market predictions, and business challenges.  Continue Reading...
4 Steps To MDM Success

4 Steps To MDM Success

I recently came across an article written by Dave Sobel, the Director of Partner Community at Level Platforms. In his article, Sobel offers good advice to MSPs about one of the hottest trends happening in the channel today, which is directly related to the BYOD phenomena.  Continue Reading...
  • Edge Out Your Cloud Backup Competition. Here’s How.

    As a managed services provider, you have a lot of choices when it comes to selecting your IT vendor partners — especially in the cloud backup space. The reality is, however, the solution you select won’t often be what ultimately sets you apart from your competitors. More often than not, what separates one IT solution provider from another is the customer’s perception of one provider over another.

  • Should IP Video Storage Be Your Next Cloud Service?

    Many of you reading this are probably already selling or considering one or more of the following cloud solutions: hosted email, data backups, or network security-as-a-service. Some may even be offering virtualization services such as VDI (virtual desktop infrastructure) and virtual server services. One opportunity I’m betting isn’t yet on your radar, but should be, is IP video storage in the cloud.

  • Product Review: PSA (Professional Services Automation)

    Three MSPs discuss the strengths and weaknesses of their Autotask, ConnectWise, and Tigerpaw Software PSA solutions.

  • PSA (Professional Services Automation) Software Solutions Product Review

    If you’re an IT solutions provider that’s considering selling managed services, it won’t be long before you’re ready to trade in your Excel tracking and ticketing system for something more robust. Many of the PSA offerings on the market today include modules for project management, resource management, CRM (customer relationship management), and knowledge management. Most MSPs will agree that the time and project management savings from a PSA alone are worth several times the cost of the software.

  • What To Know About Selling IP Video Surveillance In Healthcare

    Healthcare practices of all sizes and types are looking for video surveillance solutions to solve their business challenges.

  • Win More Cloud BDR Sales With A Network Assessment

    An MSP earns a 1 TB Amazon Web Services (AWS) cloud backup project with PlanetShoes.com and beats out a competitor twice its size — without cutting its price.

  • 3 Ways To Uncover New Cloud Sales Opportunities

    A renewed focus on selling managed services is helping this MSP develop more profitable customers and a second year of double-digit revenue growth.

  • Services 101: Automation Tools For Retail VARs

    It’s time to understand the roles RMM (remote monitoring and management) and PSA (professional services automation) tools play in your success and how they differ from other tools out there.