RMM Product Review Sneak Peak: Kaseya vs. LogMeIn
In the January issue of Business Solutions magazine, we'll feature the results of our first ever product review editorial. The test focused on seven RMM (remote monitoring and management) solutions from the following vendors: Continuum, GFI, Kaseya, LabTech, Level Platforms, N-able, and PacketTrap. While it's true there was no silver bullet winner in every category our testers at Remote Technology Management (RTM) considered, there was a clear underperformer in a key category that led RTM CEO Eric Brown to declare, "This would be a show stopper if we were considering this product for our company." Check out my three-minute video and see for yourself.
What Hurricane Sandy Taught This New Jersey-Based MSP
David Dadian is CEO of powersolution.com, a solutions provider/MSP, based in Ho-Ho-Kus, NJ. His practice specializes in business continuity, and he was featured in a case study in this month's issue of Business Solutions magazine. Not long after my interview with Dadian, his company's DRBC (disaster recovery and business continuity) service was put to the test following Hurricane Sandy.
How To Overcome The #1 Barrier To Selling Managed Services
Recent studies show that managed services providers as a whole are struggling to convert their customers over to a recurring revenue model. While attending a recent N-able Technologies conference, former MSP, Gary Pica, CEO and founder of TruMethods, an MSP mentoring company, addressed this pain point to an engaged audience of managed services providers. Pica shared a story from his managed services days when he presented a plan to convert a customer over to a recurring revenue model and was met with the classic objection many MSPs face: "Our IT is fine. Why should I spend more money with you?"
How One NJ-Based MSP Is Recovering From Hurricane Sandy
Earlier this week I spoke with Dan Haurey, president of a 21-employee MSP company called Exigent Technologies, which is based in Mount Arlington, NJ. Like many companies and residents in Haurey’s area, he was without power and his business (and many employees’ homes) was flooded out following the super storm that hit the East Coast on Monday evening on October 29.
How Hurricane Sandy Survivors Are Paying It Forward
Hurricane Sandy pummeled the East Coast recently, leaving millions without power and causing severe damage to homes and office buildings. As horrible as this super storm has been, such adversities have a way of revealing the heroes among us. John Motazedi, CEO of SNC Squared Technology Group and Hands That Give are just two examples.
What Hurricane Sandy Is About To Do For MSPs And The Cloud
I just got back from N-able's Partner Conference, which was held in Montreal last week. One of the conference highlights for me was CEO Gavin Garbutt's keynote speech. He shared the results from N-able's extensive research conducted earlier this year, involving feedback from 1,800 IT service providers throughout the United States and Canada. Following are a few points that got my attention.
Here's Proof You Don't Need To Be Fort Knox To Be An Effective Security VAR
I just read an interesting study recently released by Verizon, titled, "2012 Data Breach Investigations Report," which Verizon's RISK Team conducted in conjunction with cooperation from multiple security organizations, including the United States Secret Services.
Is This IT Service Missing From Your Managed Services Practice?
Most of the MSPs (managed services providers) I talk to are selling remote monitoring and management (RMM) and even backup services as part of their core offerings.