Jay McCall

Jay McCall


Jay McCall is the networking, managed services, and storage editor with Business Solutions magazine, a monthly publication dedicated to helping IT solutions providers grow their businesses by selling complementary technologies and moving into thriving markets.

An MSP’s BDR Sales Fortitude Saves A CPA Firm From Disaster
An MSP’s BDR Sales Fortitude Saves A CPA Firm From Disaster Discussing BDR (backup and disaster recovery) may not be easy, but as this MSP’s experience confirms, there’s too much at stake to avoid it.  Continue Reading...
The IP Video System Integrator’s Guide To Double-Digit Growth
The IP Video System Integrator’s Guide To Double-Digit Growth A physical security systems integrator’s close attention to detail throughout the sales and implementation process is key to ensuring successful installs and long-term customer satisfaction.  Continue Reading...
  • 3 Common Culprits For Missed SLAs Solved

    Making constant improvements to its sales, implementation, and customer service processes are key contributors to this MSP’s year-over-year double-digit growth.

  • Cloud is the New IT Infrastructure for SMBs, Survey Finds

    According to the latest research from SMB Group, as SMB requirements for fast, easy access to new social and mobile analytics solutions, more compute power and storage, and other services have increased, cloud adoption has boomed. The firm reported that 92 percent of SMBs are now using at least one cloud business solution and 87% are using at least one cloud infrastructure solution.

  • The 4 “Nos” That Lead To More Profitable Managed Services “Yeses”

    This MSP’s introspection during the recession led to business changes that produced two-years-and-counting of double-digit revenue growth.

  • 3 Steps To Creating A Bar Code Labeling Niche

    An ISV gears up for another year of double-digit growth by developing a strong focus and expertise in FDA-regulated industries.

  • 3 Key Video Surveillance Trends To Watch In 2015

    Discover what’s hot now, what’s coming soon, and how you should be preparing and adapting your physical security practice.

  • Sell Break-Fix Services With A Proactive Security Twist

    Paying attention to customer IT trends was the key to this VAR’s ability to land a network security implementation with a 35-employee home healthcare service company.

  • Are You a Shrewd IT Vendor Manager?

    Most VARs and MSPs recognize that expanding their services offerings is a smart and necessary solution for achieving growth. And, when you can achieve a 99% customer retention rate as Alura Business Solutions has done, it suggests your customers like you and are likely to go with your recommendations. But, with a bigger line card comes the responsibility of managing more vendors, which some IT solution providers aren’t prepared to handle.

  • Create A Win-Win Managed Services Model

    Fine-tuning its managed services program and consultation skills allows this MSP to continue its year-over-year double-digit growth trend.