Jay McCall

Jay McCall

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Jay McCall is the networking, managed services, and storage editor with Business Solutions magazine, a monthly publication dedicated to helping IT solutions providers grow their businesses by selling complementary technologies and moving into thriving markets.

Avoid The 3 Deadly SLA Pitfalls
Avoid The 3 Deadly SLA Pitfalls Your service level agreement (SLA) holds an important key to managing customers’ expectations and mitigating costly and unexpected surprises.  Continue Reading...
Making The Case For Managed BDR Services
Making The Case For Managed BDR Services An MSP earns a BDR (backup and disaster recovery) sale and additional business after educating a law firm about managed backup and network monitoring services.  Continue Reading...