Jay McCall

About Jay McCall


Jay McCall is the networking, managed services, and storage editor with Business Solutions magazine, a monthly publication dedicated to helping IT solutions providers grow their businesses by selling complementary technologies and moving into thriving markets.

Product Review: PSA (Professional Services Automation)

Product Review: PSA (Professional Services Automation)

Three MSPs discuss the strengths and weaknesses of their Autotask, ConnectWise, and Tigerpaw Software PSA solutions.  Continue Reading...
PSA (Professional Services Automation) Software Solutions Product Review

PSA (Professional Services Automation) Software Solutions Product Review

If you’re an IT solutions provider that’s considering selling managed services, it won’t be long before you’re ready to trade in your Excel tracking and ticketing system for something more robust. Many of the PSA offerings on the market today include modules for project management, resource management, CRM (customer relationship management), and knowledge management. Most MSPs will agree that the time and project...  Continue Reading...
  • What To Know About Selling IP Video Surveillance In Healthcare

    Healthcare practices of all sizes and types are looking for video surveillance solutions to solve their business challenges.

  • Win More Cloud BDR Sales With A Network Assessment

    An MSP earns a 1 TB Amazon Web Services (AWS) cloud backup project with PlanetShoes.com and beats out a competitor twice its size — without cutting its price.

  • 3 Ways To Uncover New Cloud Sales Opportunities

    A renewed focus on selling managed services is helping this MSP develop more profitable customers and a second year of double-digit revenue growth.

  • Services 101: Automation Tools For Retail VARs

    It’s time to understand the roles RMM (remote monitoring and management) and PSA (professional services automation) tools play in your success and how they differ from other tools out there.

  • 4 'As A Service' Sales Pitfalls Retail VARs Must Avoid

    Higher profit margins and steadier income are real possibilities for companies selling recurring revenue solutions and services. To achieve this goal, you’ll need to plan ahead for business process changes.

  • Edge Out Your Cloud Backup Competition. Here’s How.

    As a managed services provider, you have a lot of choices when it comes to selecting your IT vendor partners — especially in the cloud backup space. The reality is, however, the solution you select won’t often be what ultimately sets you apart from your competitors. More often than not, what separates one IT solution provider from another is the customer’s perception of one provider over another.

  • Grow Your Cloud Services Practice The Smart Way

    Datasmith Networks has been in the IT network infrastructure sales and services business for more than two decades, spanning two generations. The MSP specializes in working with companies in healthcare and retail verticals and was highlighted at last month’s Ingram Micro Cloud Summit for its work with PlanetShoes.com, a fast-growing specialty e-tailer that operates six websites – each receiving about 30,000 unique visitors a day – and sales that can soar as high as 5,600 items a week.

  • Build Your Business On An IP Video Foundation

    Unlike larger competitors that are entrenched in analog video, this IT solutions provider’s decision to sell and support IP-based solutions is leading to another year of triple-digit revenue growth.