Most VARs and MSPs recognize that expanding their services offerings is a smart and necessary solution for achieving growth. And, when you can achieve a 99% customer retention rate as Alura Business Solutions has done, it suggests your customers like you and are likely to go with your recommendations. But, with a bigger line card comes the responsibility of managing more vendors, which some IT solution providers aren’t prepared to handle.
Fine-tuning its managed services program and consultation skills allows this MSP to continue its year-over-year double-digit growth trend.
This AV, digital signage, and IT integrator’s commitment to becoming a total solutions provider is leading to year-over-year double-digit growth.
Your service level agreement (SLA) holds an important key to managing customers’ expectations and mitigating costly and unexpected surprises.
An MSP earns a BDR (backup and disaster recovery) sale and additional business after educating a law firm about managed backup and network monitoring services.
Being a single-source provider of integrated video surveillance and IT solutions gives this integrator a distinct advantage over its competitors and is leading to another year of growth.
Despite having no formal marketing program and no sales force, this managed services provider is projecting 54 percent revenue growth this year.
VARs and MSPs that understand the opportunities and challenges in healthcare can tap into a lucrative opportunity selling backup and disaster recovery (BDR) solutions and services.