Mike Monocello

About Mike Monocello

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Mike Monocello is the editor-in-chief of Business Solutions magazine, a monthly publication dedicated to helping IT solutions providers grow their businesses by selling complementary technologies and moving into thriving markets.

ARTICLES BY MIKE MONOCELLO

ETA Addresses Ethics, Professionalism In The Payments Industry

I had a phone call this morning with ETA (Electronic Transaction Association) CEO Jason Oxman to get his response on my previous articles questioning the "dirtiness" of the processing industry. For those who don't know, the ETA is to the payments industry as the RSPA is to retail industry. So basically, I was talking to the right guy.  Continue Reading...

Focus On Recurring Revenue Now, Or Hate Yourself Later

It's easy to look at certain recurring revenue opportunities and think that they just aren't worth you time. Sign one customer up for [insert product here] and you might be earning a few pennies per transaction. Is this really worth your time, particularly since you're so busy?  Continue Reading...

VARs Speak Out Regarding Dirty Payment Processing Practices

In a previous article, I pondered the "dirty" nature of the payment processing industry and received a lot of hate mail for my words. Even though my article was more of me wondering aloud than making definitive statements, some in the processing industry acted like I called their baby ugly.  Continue Reading...

7 "Must Do's" For Retail IT VARs In 2013

Do shed the mindset that you're just a provider of ECRs or POS terminals. Your customers have business problems that you can solve if you look beyond the checkout area. Step up and become a true trusted advisor.  Continue Reading...

The One Oversight Stunting Your MSP Business Growth

I had the opportunity to attend PSA (professional service automation) vendor Tigerpaw's National Conference recently in Chicago. In addition to record attendance and inspiring speakers like Howard Putnam, former CEO of Southwest, the keynote speech given by Tigerpaw President James Foxall really hit home with the hundreds of MSPs in attendance. It was practical advice that's often overlooked by many companies -- IT  vendors...  Continue Reading...

Quit Losing Sleep Over iPad-Based POS

If customers asking about iPad-based POS keeps you up at night, it's time to stop worrying.  Continue Reading...

It's Gut Check Time For Retail IT VARs

If you don't find the following fascinating as a technologist, it might be time to retire.  Continue Reading...

Don't Make This Mistake In Selecting Your IP Camera Vendors

Last week I was at Synnex' (NYSE: SNX) National Partner Conference in Greenville, SC, where I found myself the first morning having a great conversation over breakfast with a network integrator. I asked him what he hoped to get out of the event and he told me he was looking to learn where to expand his business.  Continue Reading...

Restaurant VARs: 3 Ways To Inject New Life Into Your Business

I'm going to give you a sneak preview of a feature article in next month's issue of Business Solutions because the VAR we highlight is doing some great stuff that's really impacting his business. The VAR is Andrew Strickler and his company is Tampa Bay POS. We featured Andrew in our magazine back in 2007.  Continue Reading...

A Dummy's Guide To Cloud Video Surveillance

In the world of physical security, cloud-based surveillance is in its infancy. This, for two primary reasons: First, technology is just coming around to enable cost-effective and high-functioning solutions. Second, traditional security dealers have been slow to adopt IP cameras, let alone the cloud.   Continue Reading...