Mike Monocello

About Mike Monocello

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Mike Monocello is the editor-in-chief of Business Solutions magazine, a monthly publication dedicated to helping IT solutions providers grow their businesses by selling complementary technologies and moving into thriving markets.

ARTICLES BY MIKE MONOCELLO

7 Steps To EMV Compliance

7 Steps To EMV Compliance

While at the Fall ONE Ingram Micro conference in Las Vegas Jeff Yelton, executive director and GM DC/POS for the distributor, gave a presentation on electronic payments and EMV. I wrote a little about it in last Thursday’s blog. One thing I didn’t detail was Yelton’s seven steps to EMV compliance. Without further ado, here they are, short, concise, and to the point…  Continue Reading...
If You're Still Dragging Your Feet Concerning EMV, Read This

If You're Still Dragging Your Feet Concerning EMV, Read This

A lot had been written about EMV. Indeed, earlier this year, Business Solutions published an entire guide on the topic. Still, there’s a lot to learn and consider if you’re a solutions provider.  During a session on the topic at the Fall ONE Ingram Micro conference in Las Vegas Jeff Yelton, executive director and GM DC/POS, spoke to a packed room about the trends leading up to EMV and the importance of compliance...  Continue Reading...
Talk To Your Customers About Their Business Challenges, Or Else

Talk To Your Customers About Their Business Challenges, Or Else

Yesterday kicked off the Fall ONE Ingram Micro conference in Las Vegas. Upon arrival, I had the opportunity to catch up with Ingram’s new DC/POS leader, Jeff Yelton. You might recall a recent interview I had with Yelton where he highlighted a handful of technology areas he thought solutions providers should focus to have success. During this conversation, we didn’t talk technology as we did business acumen.  Continue Reading...
Why Agility Equates To Longevity In Managed Services

Why Agility Equates To Longevity In Managed Services

Earlier this month I attended the GFI MAX Customer Conference in Orlando. I continue to be amazed at the great nonpromotional educational content that’s shared at MSP events in general. This event was no exception. Indeed, during the keynote on day one, Dave Sobel, director of partner community for GFI, took the stage to talk about the value of MSPs and how they can be successful long term through stability and agility.  Continue Reading...
What MSPs Can Learn From Chick-fil-A

What MSPs Can Learn From Chick-fil-A

I love coming across quick, easy-to-follow advice for solutions providers. During a short presentation at the recently-held GFI MAX Customer Conference in Orlando, Tony Hayden, president of Sabre Networks, shared his thoughts on why an MSP should adopt many of the practices of restaurant chain Chick-fil-A. He believes the result would be a highly successful business. Here's what the restaurant does that can be applied to your business.  Continue Reading...
Supercharge Your Business With Standard Operating Procedures

Supercharge Your Business With Standard Operating Procedures

The managed services model is all about efficiency. If you’re currently on a break-fix model or not yet fully embracing services, an important step is going to be getting your business in order. At the recently-held GFI MAX Customer Conference in Orlando, Karl Palachuk, MSP and author, Small Biz Thoughts, talked about how standard operating procedures can help MSPs get organized, save time, and make more money.   Continue Reading...
Business Advice: Exhibit "Technology Humility"

Business Advice: Exhibit "Technology Humility"

It’s easy for solutions providers to get caught thinking they’re smarter and better than their customers. However, just because you have more IT knowledge than your customers, doesn’t mean you’re better. Have some humility. That was the advice of Jason Etheridge, president and CEO of Logic Speak, who spoke at the recently held GFI MAX Customer Conference in Orlando. During his presentation on technology humility, he...  Continue Reading...
GFI MAX Customer Conference: Day 1 Recap

GFI MAX Customer Conference: Day 1 Recap

Day one of GFI's annual partner conference kicked off today in Orlando. Approximately 400 partners are in attendance, making this GFI's largest conference to date. Not only are there more people, but the education agenda appears to be hitting new heights as well. Following are my notes from the first part of the day. Notes from the breakout sessions will follow in the coming days.  Continue Reading...
Why Jeff Yelton Returned To The Channel

Why Jeff Yelton Returned To The Channel

For nearly three years, Jeff Yelton has been out of the POS & data collection industry. Once president of ScanSource’s POS & Barcoding division, Yelton left ScanSource in January of 2012 and has spent the time since as the president of Wired Fox Technologies. About a month ago, Yelton returned to the distribution side of the channel when he joined Ingram Micro as Executive Director and General Manager of the distributor’s...  Continue Reading...
Alaska-Based Skurla's POS Solutions To Be Featured In Business Solutions

Alaska-Based Skurla's POS Solutions To Be Featured In Business Solutions

Solutions-as-a-Service. Mobility. Payment security. Video surveillance. Hosted backup. Ownership Thinking. An upcoming article on Lynn Skurla of Skurla’s POS Solutions out of Anchorage, AK illustrates how being a forward-thinking VAR can lead to great things.  Continue Reading...