Mike Monocello

About Mike Monocello

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Mike Monocello is the editor-in-chief of Business Solutions magazine, a monthly publication dedicated to helping IT solutions providers grow their businesses by selling complementary technologies and moving into thriving markets.

ARTICLES BY MIKE MONOCELLO

RSPA INSPIRE DAY 1: A Foundation For Profitability & Prosperity

RSPA INSPIRE DAY 1: A Foundation For Profitability & Prosperity

Day 1 of RSPA INSPIRE Thought Leadership Summit education kicked off today with a unique twist for those in attendance. Typically, the RSPA brings in a speaker or author to lead the three days of thought leadership education. This year, the keynote and education (sponsored by Discover) is being handled by the HTG Peer Groups, led by Arlin Sorensen. If you aren’t aware, HTG Group leads successful peer groups in the general IT/managed...  Continue Reading...
An MSP's Real-World Insight On The Healthcare Vertical

An MSP's Real-World Insight On The Healthcare Vertical

The healthcare industry stands yearly as one of the most lucrative markets for IT solutions providers and there’s no indication of that changing. Because the opportunities are so varied, I’m very excited to report that our March issue of Business Solutions is going to have a very healthcare-focused slant to most of the articles.  Continue Reading...
How The Target Credit Card Breach Could Have Been Avoided

How The Target Credit Card Breach Could Have Been Avoided

By now, you’ve probably heard about the credit card data breach that occurred at Target and other retail chains over the holidays. While Target hasn’t released all the details of what happened, malware was supposedly involved and many believe the culprit was a nasty bit of software known as BlackPOS. Some are also speculating that malware similar to BlackPOS, called Reedum, was to blame. Regardless of the questions being...  Continue Reading...
What Retail VARs Missed At NRF 2014

What Retail VARs Missed At NRF 2014

NRF wrapped up the other day in NYC’s Jacob Javits Convention Center. I’m sure every exhibitor on the floor could tell you how or why they have some new innovation that will reshape the industry. Most are just buying into their own marketing hype and are self-delusional. I was on the lookout for the information and news that would matter most to retail VARs. Following are some of my notes from the show.   Continue Reading...
Retail VARs: Show Some Appreciation!

Retail VARs: Show Some Appreciation!

Many of these columns include my strongly recommending, no, urging, you to take action on adopting new technologies or adjusting your business model to include more recurring revenue. This month, I’d like to take a break to put a spotlight on what I think are some impressive actions and to publicly hand out some kudos.  Continue Reading...
VARs, ISVs Rate The Payments Industry

VARs, ISVs Rate The Payments Industry

Exclusive research reveals how VARs and ISVs feel their payment processing partners are performing.  Continue Reading...
7 Must-Haves Before You Hire A Salesperson

7 Must-Haves Before You Hire A Salesperson

I was glancing over my notes from IT Nation and came across some gems concerning hiring a salesperson. During his presentation entitled "How to Hire, Fire, Compensate & Ensure Success of a Sales Professional," Alex Rogers, CEO of CharTec, shared his 7 must-haves before you hire a salesperson. I couldn't find these anywhere online so I thought I'd share them here.  Continue Reading...
It's Time To Respect The 'Free' POS Model

It's Time To Respect The 'Free' POS Model

As we wrap up our February issue, which includes a feature article on a NYC-based VAR doing quite well selling Harbortouch, I thought about how many resellers we've spoken with in the past couple years who've embraced the Harbortouch model of "free" POS. The booing still exists, primarily from companies in the channel that made their livings off of high margin sales, but I hear a lot more cheering than anything else nowadays.  Continue Reading...
Why Now Is The Right Time To Sell Backup & Recovery To Retailers

Why Now Is The Right Time To Sell Backup & Recovery To Retailers

If you're a retail IT VAR interested in adding recurring revenue sources to your line card, listen up. In the world of managed services, one of the leading, most profitable offerings is backup and recovery, or BDR (backup and disaster recovery), or business continuity. While speaking with some BDR experts for an upcoming magazine article, editor Jay McCall added in some questions about BDR opportunities in the retail vertical. Their...  Continue Reading...
What Goodies Will NRF 2014 Hold In Store For The Retail Channel?

What Goodies Will NRF 2014 Hold In Store For The Retail Channel?

Next week is the NRF BIG Show, the biggest retail technology show of the year. While I’m not looking forward to the frigid temperatures and windy streets of NYC, I am looking forward to seeing the next step in the evolution of retail IT. This event is really a mixed bag for me. There’s so much to see and, unfortunately, not all of the solutions on display will be sold through the reseller channel. I’m on the...  Continue Reading...