Mike Monocello

About Mike Monocello

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Mike Monocello is the editor-in-chief of Business Solutions magazine, a monthly publication dedicated to helping IT solutions providers grow their businesses by selling complementary technologies and moving into thriving markets.

ARTICLES BY MIKE MONOCELLO

When It's Time To Fire A Customer

When It's Time To Fire A Customer

Just a quick post-holiday tip for those of you switching from break-fix to managed services. Some experts advise you to periodically (6 months is a good rule of thumb) review how much effort you're putting into each of your customers. Doing so will enable you to uncover some interesting things. For instance, you might uncover repeat issues that indicate a more significant problem. You might also learn that your employees aren't as...  Continue Reading...
Family-Owned Retail VARs Have It All Wrong

Family-Owned Retail VARs Have It All Wrong

We’ve had some interesting conversations about the “as a Service” business model in our office over the last couple days. What sparked it was a phone call Jim Roddy, Business Solutions' president, had with a consultant who focuses on helping managed services providers grow so their businesses are worth more when it’s time to sell.  Continue Reading...
Recent Consolidation Illustrates Value Of RMM Solutions

Recent Consolidation Illustrates Value Of RMM Solutions

Is there an end in sight to the recent wave of RMM consolidation? First, N-able announced its acquisition by SolarWinds. Then, AVG bought Level Platforms. Most recently, Kaseya was purchased. What does this mean?  Continue Reading...
Meet The Retail POS VAR Of The Future

Meet The Retail POS VAR Of The Future

This retail and restaurant VAR returned from the brink to grow and prosper by embracing the sale of recurring revenue services.  Continue Reading...
Who Else Wants To Increase Profitability?

Who Else Wants To Increase Profitability?

Whew! What a month it’s been. Since I last wrote this column, I’ve done a bit of traveling, written a fair amount, had tons of phone calls, and done a lot of reading. Despite the variety of tasks, there was a common theme that presented itself. One that is directly related to you.  Continue Reading...
Retail VARs: How Did It Come To This?

Retail VARs: How Did It Come To This?

Past events, actions, and inactions have led retail VARs to a key turning point. Whether the story ends in ruin or prosperity is for each VAR to decide.  Continue Reading...
'As A Service' Notes & Best Practices For Retail VARs

'As A Service' Notes & Best Practices For Retail VARs

Don’t make the same mistakes others before you have. Leverage every resource possible to shorten your learning cycle and avoid common mistakes.  Continue Reading...
Making “Ignorant” IT Integrators “Smart” About IP Video

Making “Ignorant” IT Integrators “Smart” About IP Video

Don’t know where to get started with IP video -- or if you even should? In the last few weeks, we’ve collected more than a dozen actionable articles free of promotional bologna. The goal is help educate you on IP video surveillance. In speaking with readers, it’s clear that there are a lot of misconceptions out there about video surveillance. Whether we’re talking cost or capabilities, it seems like many solutions...  Continue Reading...
Don’t Use A PSA? Here’s Why You Should

Don’t Use A PSA? Here’s Why You Should

Last week I attended Autotask Community Live! 2013. This event is Autotask’s annual conference where its users come to learn about the vendor’s latest enhancements, get educated, and network with one another. One of the aspects of this event that was refreshing was how vibrant, engaged, and energized the Autotask community of users is. The room was packed with 600+ IT providers who spent their own time and money to attend this...  Continue Reading...
RSPA Takes A Seat On The PCI Council Board: What It Means & Why You Should Care

RSPA Takes A Seat On The PCI Council Board: What It Means & Why You Should Care

Last week it was formally announced that the RSPA (Retail Solutions Providers Association) was appointed to the 2013-2015 PCI Security Standards Council Board of Advisors. According to a press release issued by the RSPA.  Continue Reading...