A Blog From The Editors Of Business Solutions Magazine

When It's Time To Fire A Customer

When It's Time To Fire A Customer

Just a quick post-holiday tip for those of you switching from break-fix to managed services. Some experts advise you to periodically (6 months is a good rule of thumb) review how much effort you're putting into each of your customers. Doing so will enable you to uncover some interesting things. For instance, you might uncover repeat issues that indicate a more significant problem. You might also learn that your employees aren't as...  Continue Reading...
Family-Owned Retail VARs Have It All Wrong

Family-Owned Retail VARs Have It All Wrong

We’ve had some interesting conversations about the “as a Service” business model in our office over the last couple days. What sparked it was a phone call Jim Roddy, Business Solutions' president, had with a consultant who focuses on helping managed services providers grow so their businesses are worth more when it’s time to sell.  Continue Reading...
Recent Consolidation Illustrates Value Of RMM Solutions

Recent Consolidation Illustrates Value Of RMM Solutions

Is there an end in sight to the recent wave of RMM consolidation? First, N-able announced its acquisition by SolarWinds. Then, AVG bought Level Platforms. Most recently, Kaseya was purchased. What does this mean?  Continue Reading...
Making “Ignorant” IT Integrators “Smart” About IP Video

Making “Ignorant” IT Integrators “Smart” About IP Video

Don’t know where to get started with IP video -- or if you even should? In the last few weeks, we’ve collected more than a dozen actionable articles free of promotional bologna. The goal is help educate you on IP video surveillance. In speaking with readers, it’s clear that there are a lot of misconceptions out there about video surveillance. Whether we’re talking cost or capabilities, it seems like many solutions...  Continue Reading...
Don’t Use A PSA? Here’s Why You Should

Don’t Use A PSA? Here’s Why You Should

Last week I attended Autotask Community Live! 2013. This event is Autotask’s annual conference where its users come to learn about the vendor’s latest enhancements, get educated, and network with one another. One of the aspects of this event that was refreshing was how vibrant, engaged, and energized the Autotask community of users is. The room was packed with 600+ IT providers who spent their own time and money to attend this...  Continue Reading...
Edge Out Your Cloud Backup Competition. Here’s How.

Edge Out Your Cloud Backup Competition. Here’s How.

As a managed services provider, you have a lot of choices when it comes to selecting your IT vendor partners — especially in the cloud backup space. The reality is, however, the solution you select won’t often be what ultimately sets you apart from your competitors. More often than not, what separates one IT solution provider from another is the customer’s perception of one provider over another.  Continue Reading...
Grow Your Cloud Services Practice The Smart Way

Grow Your Cloud Services Practice The Smart Way

Datasmith Networks has been in the IT network infrastructure sales and services business for more than two decades, spanning two generations. The MSP specializes in working with companies in healthcare and retail verticals and was highlighted at last month’s Ingram Micro Cloud Summit for its work with PlanetShoes.com, a fast-growing specialty e-tailer that operates six websites – each receiving about 30,000 unique visitors a day...  Continue Reading...
RSPA Takes A Seat On The PCI Council Board: What It Means & Why You Should Care

RSPA Takes A Seat On The PCI Council Board: What It Means & Why You Should Care

Last week it was formally announced that the RSPA (Retail Solutions Providers Association) was appointed to the 2013-2015 PCI Security Standards Council Board of Advisors. According to a press release issued by the RSPA.  Continue Reading...
Which Tablet POS System Is The Best?

Which Tablet POS System Is The Best?

We're planning a late addition to this year's testing -- tablet-based POS systems. The problem I face today is not knowing all the players in the market. As you probably know, there've been a host of new apps flooding the industry and it's difficult to keep up. I need your help in determining which to review and what you'd find valuable in a review.  Continue Reading...
A Wake Up Call For POS VARs & Vendors

A Wake Up Call For POS VARs & Vendors

According to Lynn Skurla of Skurla's POS Solutions, there's an elephant in the room and many POS dealers (and POS vendors) are ignoring it. The elephant is the trend of low-priced tablet-based POS solutions that have flooded the market. "I think the POS dealer, especially the dealer who sells into the tier 3-4 market, is in serious trouble unless we figure something out," she warns. "Many customers don't want...  Continue Reading...

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