A Blog From The Editors Of Business Solutions Magazine A Blog From The Editors Of Business Solutions Magazine

What I Learned At RSPA INSPIRE 2014

What I Learned At RSPA INSPIRE 2014

This morning I had a chance to browse through some of my notes from last week's RSPA INSPIRE. This event is always good for providing plenty of nuggets of wisdom, and business and personal takeaways. On my list this year: the need for industry benchmarking, the value of peer groups, leadership lessons, and more.  Continue Reading...
From RSPA INSPIRE: Much Ado About Millennials

From RSPA INSPIRE: Much Ado About Millennials

I’ve attended several RSPA INSPIRE winter conferences, so most of the topics discussed this year didn’t surprise me. The most important challenges facing the retail IT channel — shrinking hardware margins, the transition to the as-a-Service business model, the convergence of POS and payment, the rise of mobility — have been top of mind for at least a couple years now. But I am a little taken back by how much the nearly ...  Continue Reading...
Amazon Adds Confusion To The Retail POS Landscape

Amazon Adds Confusion To The Retail POS Landscape

If you didn’t think you had enough competition or the POS landscape was confusing enough, Amazon recently announced its entrance into the point of sale game. Yes, Amazon. This news made its way throughout the RSPA INSPIRE conference today, with many wondering what Amazon’s solution would look like and how it would or could alter the retail landscape. Any time a company the size of Amazon makes a move, all retailers watch. However, ...  Continue Reading...
From RSPA INSPIRE: Many Resellers Devoid Of Ownership, Leadership Abilities

From RSPA INSPIRE: Many Resellers Devoid Of Ownership, Leadership Abilities

A frequent complaint I’ve heard from channel vendors — including a few times this week at the RSPA INSPIRE Thought Leadership Summit in Puerto Rico — is that many resellers lack fundamental business management knowledge and skills. For example, when talking about the need to shift to the as-a-Service business model, the owner of the small reseller business isn’t familiar with business models in general and doesn’t...  Continue Reading...
RSPA INSPIRE DAY 1: A Foundation For Profitability & Prosperity

RSPA INSPIRE DAY 1: A Foundation For Profitability & Prosperity

Day 1 of RSPA INSPIRE Thought Leadership Summit education kicked off today with a unique twist for those in attendance. Typically, the RSPA brings in a speaker or author to lead the three days of thought leadership education. This year, the keynote and education (sponsored by Discover) is being handled by the HTG Peer Groups, led by Arlin Sorensen. If you aren’t aware, HTG Group leads successful peer groups in the general IT/managed...  Continue Reading...
From RSPA INSPIRE: Change Now To Become A Next Generation Partner

From RSPA INSPIRE: Change Now To Become A Next Generation Partner

Arlin Sorensen, the founder and CEO of the channel-focused HTG Peer Groups, gave a keynote presentation at the INSPIRE Thought Leadership Summit, hosted by the RSPA (Retail Solutions Providers Association) Feb. 2-5 at the Gran Melia Golf Resort outside San Juan, Puerto Rico.  Continue Reading...
An MSP's Real-World Insight On The Healthcare Vertical

An MSP's Real-World Insight On The Healthcare Vertical

The healthcare industry stands yearly as one of the most lucrative markets for IT solutions providers and there’s no indication of that changing. Because the opportunities are so varied, I’m very excited to report that our March issue of Business Solutions is going to have a very healthcare-focused slant to most of the articles.  Continue Reading...
Overcome the #1 Sales Objection to Managed Services. Here’s How.

Overcome the #1 Sales Objection to Managed Services. Here’s How.

Studies show that managed services providers as a whole are struggling to convert their customers over to a recurring revenue model. While attending an N-able by SolarWinds conference, former MSP Gary Pica, CEO and founder of TruMethods, an MSP mentoring company, addressed this pain point to an engaged audience of managed services providers. Pica shared a story from his managed services days when he presented a plan to convert...  Continue Reading...
How The Target Credit Card Breach Could Have Been Avoided

How The Target Credit Card Breach Could Have Been Avoided

By now, you’ve probably heard about the credit card data breach that occurred at Target and other retail chains over the holidays. While Target hasn’t released all the details of what happened, malware was supposedly involved and many believe the culprit was a nasty bit of software known as BlackPOS. Some are also speculating that malware similar to BlackPOS, called Reedum, was to blame. Regardless of the questions being...  Continue Reading...
Are Retail VARs Missing The Customer Experience Bandwagon?

Are Retail VARs Missing The Customer Experience Bandwagon?

BSM's Jim Roddy reports two trends from  Retail’s BIG Show, hosted by the NRF in New York City last week: one, the top issue retailers care about today is enhancing the customer experience, and two, channel executives told me they believe more  than 90 percent of retail resellers aren’t helping their clients enhance the customer experience.  Continue Reading...

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