A Blog From The Editors Of Business Solutions Magazine A Blog From The Editors Of Business Solutions Magazine

Inside Autotask Community Live! 2015
Inside Autotask Community Live! 2015 Autotask Community Live! officially kicked off yesterday at the gorgeous Trump National Doral Miami. Mark Cattini, president and CEO of the company took the stage in Monday's early morning keynote to update the crowded room of Autotask partners on the recent achievements and future goals of the automation company. Following are my notes from his presentation and the rest of the day...  Continue Reading...
Don’t Overlook This Amazing Channel Resource
Don’t Overlook This Amazing Channel Resource If there are angles or topics we’re missing or something you’re struggling with in your business, please email me.  Continue Reading...
Never Overlook Payment Security
Never Overlook Payment Security EMV is just one part of the payment security equation and VARs and ISVs need to have a holistic view of retail payment and data security.  Continue Reading...
How Good Of A Trusted Advisor Are You?
How Good Of A Trusted Advisor Are You? Oftentimes, I’ll hear VARs say that they’re a trusted advisor to their retail customers. That might be the case. However, I want to plant the seed today and ask you if you’re really doing all you can to advise your customers. You may be trusted, no doubt, but are you doing the absolute best job possible advising your customers about the latest technologies, business-enhancing solutions, threats, and opportunities?  Continue Reading...
Don't Leave Your SMB Customers Unprotected
Don't Leave Your SMB Customers Unprotected Last week I wrote an article urging VARs to provide their SMB retailers with technologies that allow those retailers to act like the big chains. I still stand by that recommendation, but now realize that such an idea doesn’t have to be limited to SMB retailers. Coincidentally, Business Solutions Editor Jay McCall just interviewed Jensen Information Technologies for an upcoming issue of the magazine. In the article, the...  Continue Reading...
VARs: Enable Small Retailers To Act Big
VARs: Enable Small Retailers To Act Big In many cases, it’s large retailers who drive the adoption of the latest technology innovations. After all, they’ve got deeper pockets and the capability (i.e. personnel and expertise) to tinker with things. That said, smaller retailers have some things going for them as well. While many are short on IT budget, free time, and in-house expertise, there’s a willingness to gamble on something without fear of how shareholders will...  Continue Reading...
Be Picky About Your Customers
Be Picky About Your Customers As break-fix solutions providers transition to managed services, something they need to come to grips with is the concept that not every customers is worth having as a customer. Business Solutions’ March issue included a feature story on Acumen IT titled “The 4 "Nos" That Lead To More Profitable Managed Services ‘Yeses’.” David Helm, Acumen’s CEO, said his #1 piece of advice was “Say No to ...  Continue Reading...
RSPA RetailNOW 2015 Preview: Best Quotes From Gerber’s “E-Myth”
RSPA RetailNOW 2015 Preview: Best Quotes From Gerber’s “E-Myth” The RSPA (Retail Solutions Providers Association) has long been known as the leading association in the retail IT channel, and this year they’re gaining a reputation as the place to meet America’s top business authors.  Continue Reading...
What’s Your Plan For Sustained Growth?
What’s Your Plan For Sustained Growth? Well, it’s May (or soon to be depending on when you’re reading this), and the year is nearly half over. Late last year, I challenged readers to get out of their comfort zones by making some changes in 2015. How’s that going?  Continue Reading...
Podcast From ScanSource Partner Conference: Customer Experience, EMV, As-A-Service Are All Opportunities For VARs
Podcast From ScanSource Partner Conference: Customer Experience, EMV, As-A-Service Are All Opportunities For VARs Paul Constantine, president of ScanSource POS and Barcode North America, and Jim Roddy, president of Business Solutions discussed topics including enhancing the customer experience, the opportunity EMV presents to VARs, and transitioning to managed services at the ScanSource Worldwide Partner Conference for POS and Barcoding, March 16-18.  Continue Reading...

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