A Blog From The Editors Of Business Solutions Magazine A Blog From The Editors Of Business Solutions Magazine

RetailNOW 2015: Initial Impressions

RetailNOW 2015: Initial Impressions

With much of RetailNOW 2015 still to come, a great deal has already happened at the retail and hospitality IT channel's most important conference.  Continue Reading...
A Must-Have Tool For Every Retail & Restaurant IT VAR

A Must-Have Tool For Every Retail & Restaurant IT VAR

We’ve done plenty of surveys, formal and informal, to know that VARs don’t historically put much emphasis on PCI with customers. It seems like many choose to take the path of “the software I sell is PCI compliant — I think — so me and my customers are good.” That might be true for some, but it’s not true for all. While I can’t stress to you the importance of PCI compliance, I also can’t seem...  Continue Reading...
Addressing Headcount In Managed Services

Addressing Headcount In Managed Services

VARs looking to make the transition to managed services need to overcome some hurdles. We’ve been writing about them for a while now. Cash flow, training, a different sales methodology, selecting the right automation tools, etc. Another hurdle is running an efficient business. With that in mind, here’s a tough pill for many to swallow: Many VARs who have historically been project-/break-fix-based probably have a headcount issue. ...  Continue Reading...
3 Lessons I Learned From A Harbortouch VAR

3 Lessons I Learned From A Harbortouch VAR

I recently had a conversation with a retail and restaurant IT reseller. This VAR used to be a salesperson for one of the largest VARs in the United States. He would often have million dollar years as far as sales were concerned. His pay was good, but he wanted more. He left to start his own business.  Continue Reading...
The Right BDR Can Increase Your Profitability, Be A Differentiator

The Right BDR Can Increase Your Profitability, Be A Differentiator

A large part of being successful with your managed services practice has to do how efficiently your business is run. Leading MSPs will be utilizing their labor and resources as effectively as possible to control expenses and increase profitability.  Continue Reading...
Top Quotes From “Retail Survival Of The Fittest”

Top Quotes From “Retail Survival Of The Fittest”

I’ve learned quite a bit from reading business books, but here’s something I realized when my nose wasn’t stuck between pages: Less-known authors with vertical market knowledge can provide VARs just as much value (if not more) than general business best sellers. Recently-published Retail Survival Of The Fittest: 7 Ways To Future-Proof Your Retail Store, is one of those books.  Continue Reading...
What Datto’s 5 Partner Conference Announcements Mean To MSPs, VARs

What Datto’s 5 Partner Conference Announcements Mean To MSPs, VARs

Tuesday morning, Datto founder and CEO, Austin McChord, took the stage in New Orleans to kick off the company’s annual partner conference. It didn’t take long before McChord’s presentation moved from a welcome message into all the big announcements that company had to make. MSPs who weren’t in attendance might be scratching their heads over how some of this news applies to them. Here’s why you should care (or...  Continue Reading...
Switching To Managed Services? Take A Look At Your Org Chart

Switching To Managed Services? Take A Look At Your Org Chart

One of the things I enjoy most about our regional Channel Transitions conferences are the conversations with leading MSPs about what they’re doing to be successful and what challenges they’ve overcome. I learn something new with each interaction. At our recent event in Newark, one of our panelists described his organizational chart in a way that was eye-opening for me.  Continue Reading...
From ASCII Chicago: 5 Hiring Don'ts

From ASCII Chicago: 5 Hiring Don'ts

I was honored to kick off the ASCII Success Summit today at the Hyatt Regency O’Hare in Chicago with my hiring best practices presentation titled “Hire Like You Just Beat Cancer.” It’s always great to connect with solution provider executives and try to solve important small business problems.  Continue Reading...
Sell Your Business Or Keep It: Both Paths Are The Same

Sell Your Business Or Keep It: Both Paths Are The Same

While at Autotask’s recently held Community Live! conference in Miami, I sat in on a very interesting session run by Bruce Teichman, VP and partner of Cogent Growth Partners. The breakout concentrated on the topic of selling one’s business — the steps to take, how much money to expect, and when to start the process. Here’s a quick run-through of Teichman’s tips for how to run your business that will make it...  Continue Reading...

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