News
Autotask Extends MSP Offerings With Two New Products
March 29, 2009
Autotask Corp, innovator of IT business management software and services, announced at its first partner conference, Community Live!, a suite of new hosted productivity tools that create a variety of new revenue-generating service opportunities and dramatically expand the ability of IT service providers to collaborate with clients, colleagues and partners.
Available as a free upgrade to all customers, Autotask Corporation has released its Outsource Management module, world’s first hosted universal service ticket-sharing system, and Taskfire™, the worlds’ first hosted “Co-managed Service Desk” for networking internal and external IT resources. These two new technologies, tied with the expansive online Autotask CommunITy, give solution providers the ability to seamlessly manage their entire IT service ecosystem with the same tools they currently use to manage their own internal resources today.
“The new Autotask Outsource Management module and the new Taskfire Co-Managed Service Desk will accelerate the number of relationships and business connections possible within the IT services ecosystem,” says Bob Godgart, Autotask Corporation CEO. “These tools can network any one, anytime, anywhere, with the most sophisticated IT service management system available. Our unique SaaS platform gives us the edge to create innovative ways for our customers to build new low-cost services ‘within the cloud’ and grow their IT services business.”
About the New Comprehensive Outsource Management Module
The Autotask Outsource Management module allows service providers to assign service tickets to literally any partner with internet access – whether or not that partner uses Autotask – and to monitor, manage and work on those tickets in real time. The Outsource Management module includes a single dashboard for at-a-glance visibility into all work the IT services company has outsourced, sorted by status or subcontractor.
The new tool allows Autotask customers to easily assign tickets to their “private service network” of partners and subcontractors they already know, or reach into public service provider hubs – such as OnForce™ and IMOnSite – to bid work out to new partners. They can also find new partners directly through the Autotask CommunITy, which is integrated directly into the dashboards of more than 25,000 IT service professionals.
The new Outsource Management module streamlines outsourcing by “remembering” predetermined rates, terms, Service Level Agreements (SLAs) and pricing for established outsource partners. Partners have the option of accepting or rejecting the work, as well as negotiating alternative terms.
Outsourced partners who already have Autotask can access tickets assigned to them directly inside their own Autotask systems. Those who don’t have Autotask can gain access to, work and close the tickets through Autotask’s new hosted Subcontractor Portal. All notes, time entries and status changes entered by the subcontractor are immediately registered in the lead partner’s system.
About The New Taskfire Co-Managed Service Desk Platform
Opening the doors for solution providers to work more closely with clients that have existing internal IT resources, Taskfire by Autotask is the world’s first “Co-Managed Service Desk.” Unlike any other internal IT service desk software, Taskfire tethers the internal IT ticketing system to the Solution Provider’s own service desk, and includes a robust workflow automation engine to manage sharing and escalation of tickets between and among all IT resources – internal and external – based on pre-agreed criteria. This unique solution allows providers to deliver a broad range of new, supplemental “co-managed services” never before possible.
Godgart continued, “I believe Taskfire is our most innovative service management tool ever, and given the economy, this release could not have been better timed. With Taskfire, our service provider customers can go after a huge new market of prospective clients with internal support. And for those who already service such clients, Taskfire will make them an indispensible partner.
Travis Austin, CEO of Rezitech in La Habra California, is an Autotask customer and one of the first users of these new collaboration tools. He says, “Autotask continues to make it easier for me to expand my business beyond the boundaries of my internal resources. The Outsource Management tool has allowed Rezitech to fulfill many service requests for which I would otherwise not have the capacity, and work with my outsourced subcontractors in a very fluid and transparent manner increasing my efficiency, my customers’ satisfaction, and my bottom line.”
He continued, “I’m excited that Taskfire will allow Rezitech to meet the needs of a client base that was out of our reach previously. We can now provide niche solutions for any part of the infrastructure of a company that already has internal IT resources. Taskfire lets us work with their internal resources as if they were our own, and vice versa, allowing for collaboration and synergy in a way we’ve not before experienced.”
For more information about Autotask products, or to learn how to become an Autotask customer, visit: www.autotask.cowww.autotask.comm or call (518) 720-3500.
About Autotask Corporation
Autotask Corporation is the world’s leading provider of innovative, hosted business management software and services designed exclusively for IT service providers, MSPs, IT consultants, systems integrators and other technology solution providers. Accessible at any time without any downloads via any PC or mobile device with internet access, Autotask software helps IT professionals of all sizes to intuitively manage all resources – both internal and external -- and automate their key service delivery and business operations. The software includes free and seamless integration with most managed service automation tools.
Available as a free upgrade to all customers, Autotask Corporation has released its Outsource Management module, world’s first hosted universal service ticket-sharing system, and Taskfire™, the worlds’ first hosted “Co-managed Service Desk” for networking internal and external IT resources. These two new technologies, tied with the expansive online Autotask CommunITy, give solution providers the ability to seamlessly manage their entire IT service ecosystem with the same tools they currently use to manage their own internal resources today.
“The new Autotask Outsource Management module and the new Taskfire Co-Managed Service Desk will accelerate the number of relationships and business connections possible within the IT services ecosystem,” says Bob Godgart, Autotask Corporation CEO. “These tools can network any one, anytime, anywhere, with the most sophisticated IT service management system available. Our unique SaaS platform gives us the edge to create innovative ways for our customers to build new low-cost services ‘within the cloud’ and grow their IT services business.”
About the New Comprehensive Outsource Management Module
The Autotask Outsource Management module allows service providers to assign service tickets to literally any partner with internet access – whether or not that partner uses Autotask – and to monitor, manage and work on those tickets in real time. The Outsource Management module includes a single dashboard for at-a-glance visibility into all work the IT services company has outsourced, sorted by status or subcontractor.
The new tool allows Autotask customers to easily assign tickets to their “private service network” of partners and subcontractors they already know, or reach into public service provider hubs – such as OnForce™ and IMOnSite – to bid work out to new partners. They can also find new partners directly through the Autotask CommunITy, which is integrated directly into the dashboards of more than 25,000 IT service professionals.
The new Outsource Management module streamlines outsourcing by “remembering” predetermined rates, terms, Service Level Agreements (SLAs) and pricing for established outsource partners. Partners have the option of accepting or rejecting the work, as well as negotiating alternative terms.
Outsourced partners who already have Autotask can access tickets assigned to them directly inside their own Autotask systems. Those who don’t have Autotask can gain access to, work and close the tickets through Autotask’s new hosted Subcontractor Portal. All notes, time entries and status changes entered by the subcontractor are immediately registered in the lead partner’s system.
About The New Taskfire Co-Managed Service Desk Platform
Opening the doors for solution providers to work more closely with clients that have existing internal IT resources, Taskfire by Autotask is the world’s first “Co-Managed Service Desk.” Unlike any other internal IT service desk software, Taskfire tethers the internal IT ticketing system to the Solution Provider’s own service desk, and includes a robust workflow automation engine to manage sharing and escalation of tickets between and among all IT resources – internal and external – based on pre-agreed criteria. This unique solution allows providers to deliver a broad range of new, supplemental “co-managed services” never before possible.
Godgart continued, “I believe Taskfire is our most innovative service management tool ever, and given the economy, this release could not have been better timed. With Taskfire, our service provider customers can go after a huge new market of prospective clients with internal support. And for those who already service such clients, Taskfire will make them an indispensible partner.
Travis Austin, CEO of Rezitech in La Habra California, is an Autotask customer and one of the first users of these new collaboration tools. He says, “Autotask continues to make it easier for me to expand my business beyond the boundaries of my internal resources. The Outsource Management tool has allowed Rezitech to fulfill many service requests for which I would otherwise not have the capacity, and work with my outsourced subcontractors in a very fluid and transparent manner increasing my efficiency, my customers’ satisfaction, and my bottom line.”
He continued, “I’m excited that Taskfire will allow Rezitech to meet the needs of a client base that was out of our reach previously. We can now provide niche solutions for any part of the infrastructure of a company that already has internal IT resources. Taskfire lets us work with their internal resources as if they were our own, and vice versa, allowing for collaboration and synergy in a way we’ve not before experienced.”
For more information about Autotask products, or to learn how to become an Autotask customer, visit: www.autotask.cowww.autotask.comm or call (518) 720-3500.
About Autotask Corporation
Autotask Corporation is the world’s leading provider of innovative, hosted business management software and services designed exclusively for IT service providers, MSPs, IT consultants, systems integrators and other technology solution providers. Accessible at any time without any downloads via any PC or mobile device with internet access, Autotask software helps IT professionals of all sizes to intuitively manage all resources – both internal and external -- and automate their key service delivery and business operations. The software includes free and seamless integration with most managed service automation tools.
