Magazine Article
Persistence Pays Off With UC Project For Big Client
January 17, 2012
By Pedro Pereira, Business Solutions magazine.
It took five years for solutions provider Colligio to persuade a big client to replace a 29-year-old phone system with a Cisco UC solution that includes voice, videoconferencing, and instant messaging. It wasn't that the client didn't want to make the switch, but budget considerations kept pushing back the project — until the company's senior management decided it could wait no longer. "They are a long-term customer, and we had the project on the table for a number of years," recalls Sean Kelley, president of Colligio.
The client, which owns a large chain of movie theaters, was relying on an aging digital phone system, which was expensive to run, at end of support, and offered none of the features of modern systems (e.g. caller ID, direct inward dial lines for individual staff members, conference calling capability, videoconferencing). "Caller ID, which has been around for many years, was now a new feature to them," says Kelley.
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