Guest Column
Q&A: Take Your Field Service Sales To The Next Level, Part 2
By Gregg Anderson, director of mobile development, Americas, Psion Corp.
Many service organizations are focused on improving the accuracy of service data, reducing the number of return calls, providing for efficient means of payment collection at the point of work, improving work order management, dispatch and fulfillment, ensuring the right resources and equipment are matched to the right work order, and improving technician efficiencies in the field while on calls.
Leveraging some of the latest technologies in handheld computing can help with all of these things, and greatly contribute to improving the service delivery mechanism overall. The use of rugged mobile handheld devices that enable bar code scanning, imaging technology, high bandwidth wireless connectivity, Bluetooth receipt printers, etc., can deliver on these goals. In addition to simply allowing ready access to data in the field, they can assist by improving routes, displaying knowledge-base information to the tech such as schematics, and collecting prompt payment without excess paper. Most importantly, they can do all of this while maintaining the TCO and ROI calculations demanded by the customer.
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