Reseller Trusts Payments Partner To Treat Clients As Good As He Does

If you're like Todd Zalondek, President of A-1 Point of Sale, you don't adopt new products or services unless they are proven.

"In this business, you have to be careful who you associate with," says the POS reseller, whose family has been in the business for 70 years.

Zalondek's company isn't quick to adopt new business partners, and moved slowly to partner with Mercury Payment Systems® for POS-integrated payment processing.

"We were aware of Mercury for quite a while," he explains. "But, to put all of our trust in a prospective solution, such as Mercury, it had to be proven. The company had to be very good."

Zalondek eventually partnered with Mercury in 2007 when he discovered that Mercury gave the same level of attention to his customers as he does himself.

Now, he has advice for other POS resellers who might still be holding out:

"Don't be afraid. MercuryPay works. The commission is a nice perk but the bottom line is that your POS system works with Mercury. And if it breaks, Mercury can help. I have never had a problem that was left unresolved."

In addition to Mercury's customer care and technical support team, Zalondek appreciates the support of his Reseller Channel Manager, Andy Frank, and Merchant Sales executive, Elmo Hughes.

"I have never had an account management partner like Andy," says Zalondek. "He's the kind of guy I would hire for my team because he cares, as does Elmo, and everyone else at Mercury."

When Zalondek has a merchant services quandary, he contacts first.

"He's a great coordinator," says Zalondek. "We work through the situation together or he finds a resolution. With Andy and Elmo, I know the call will be handled."

About Mercury Payment Systems
Mercury Payment Systems is an integrated transaction processing company created to enhance point-of-sale systems by offering credit, debit, check, gift card and loyalty processing. Mercury's integrated Internet protocol (IP) or dial-up processing solutions are fast, reliable and affordable. Retailers can leverage the reliability and enhanced efficiency of integrated payment processing to increase productivity and customer satisfaction. Mercury Payment Systems helps resellers increase their opportunities with reseller support and superior technology. For more information call 800-846-4472, ext. 1820 or go to www.MercuryPay.com.

SOURCE: Business Solutions Magazine