Magazine Article
Scanning The Field Service Landscape
January 17, 2012
By Brian Albright, Business Solutions magazine.
Mobile computers are becoming standard issue equipment for many field service operations. But, although most of these rugged mobile devices are equipped with bar code scanners, not all companies leverage this scanning functionality in the field. That presents an opportunity for resellers and integrators to help customers further improve productivity, while giving VARs a chance to expand their solution set with their existing customer base.
The primary application for bar code scanning in field service applications is tracking parts and inventory on a truck. These mobile inventory applications can save time and improve accuracy. Scanning can also improve the accuracy of invoices by providing an accurate parts list for billing. This can further improve inventory operations on the back end. "Best-in-class parts management systems will use this information to update the technician's vehicle inventory and order replenishment stock," says Roger Cresswell, director of industry marketing for field service at Intermec Technologies.
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