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The 3-Step Plan That Spurred 40% Sales Growth

January 17, 2012

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By Matt Pillar, Business Solutions magazine.

When Chip Emery bought Supply Chain Services in February 2010, he didn't know much about the channel. He didn't have much experience with automatic identification and data collection (AIDC) technologies. He didn't even know much about the slow-growth but profitable business he had just purchased.

What Emery, now 65, did know was that retirement wasn't a fit for him, which is to say it wasn't a fit for his wife, either. After a tenured career that included a decade as CEO of MTS Systems, a $500M test engineering company and 13 years running international businesses for Honeywell, Emery wasn't home long before his wife warned that he'd better find something to keep himself busy. He was soon CEO and sole owner of Supply Chain Services (SCS), a then 14-person integrator of AIDC solutions for warehouse, distribution, and logistics environments. What follows is Emery's account of the tactical and strategic moves he made to reenergize the business.

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