Case Study
World Kitchen Seeks Printronix's Recipe To Eliminate Unscannable Bar Codes And Cut Out Costly Compliance Fines
Clear and reliable bar code label printing is essential with international shipping operations for a company that manufactures and markets a wide range of trusted kitchenware brands including CorningWare®, Pyrex®, Corelle®, Snapware® and Chicago Cutlery®. For World Kitchen, LLC (www.worldkitchen.com), customer satisfaction depends on accurate data that is critical to efficient inventory management and supply chain operations and is encoded on bar code labels. Each year, the company produces millions of 4"x 6" and 4" x 8" bar code shipping labels that contain customers' parcel information, including shipping addresses and purchase order numbers. Unreadable bar codes in World Kitchen's supply chain results in operational inefficiency and higher operational costs due to refused shipments, costly reshipments and chargebacks.
Over time, customer imposed compliance fines (chargebacks) due to poor bar code scanability became a very serious and costly issue for World Kitchen. The company was paying thousands of dollars a month in compliance fees. These unscannable bar codes delayed deliveries to department stores, mass merchants and other customers around the world. Manually tracing, isolating and fixing the source printer that produced the unscannable label was costly and labor-intensive.
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