Magazine Article | March 24, 2010
2010: The Year Of Kiosks?
•Industry Perspective: 2010: The Year Of Kiosks?
By Mike Monocello, Business Solutions magazine.
Earlier this year, I was talking with an industry insider about trends for 2010. My belief is that 2010 marks the first of at least two years of doing more with fewer people. Still coming out of the recession of 2009, many companies (retailers, restaurants, manufacturers, etc.) are operating efficiently and lean and don't have the interest or funds necessary to hire back to the levels they had in 2008. At the same time, customers demand the same level of service they've always received. If hiring isn't an option, the logical choice is to use technology to pick up where human deficiencies leave off. One of the best technologies to do this is kiosks.
Used with permission from Business Solutions magazine.
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