07.22.14 -- 3 Realities To Face And Conquer Moving To A Service Model

Business Solutions

In This Issue:

Adding These 3 Services Will Build Stickier Customer Relationships
By Larry Nicholson
By Larry Nicholson One of the toughest things that any business owner will run into is, "How do I give more value and keep my customers coming back for more? What can I do to keep the relationship going?" If you are a large, big box company, you have worked the process to an art form. To a small or midsize business owner that sells widgets, the challenge can be tough.
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Featured Articles
Managed Or DIY Backup: Talk To Your Customers About Options
Many businesses rely on partner companies to assist them with their technology needs. This relationship helps the business focus on what they do best and on what they understand, without the need to build an internal IT organization to support all of their technical needs.
3 Realities To Face And Conquer Moving To A Service Model
Many retail solution providers are already transitioning to a service model and reaping the benefits. "Today, peaks and valleys experienced in the break-fix model are painful. The managed service model provides more peace of mind," explains owner of Rumpf Computer Solutions, Chris Rumpf.
How Resellers Can Become The Trusted Advisors On Security Issues
Providing superior IT solutions to customers not only differentiates VARs from their competitors, it also establishes a foundation of trust upon which a VAR can build a lasting advisor relationship with its customers.
Changes In The Air For Channel Incentive Programs; Resellers Stand To Gain
By Dan Hawtof
Last month, I hosted a webinar during which I talked about parago’s recent survey of channel marketers. One thing our research pointed out was their desire to grow beyond pure sales incentives, and start including the behaviors that support sales. But they also told us they’re having difficulty figuring out exactly how to do that.
Secrets Of The BDR Sale
The true workings of a network are rarely seen and should not be heard. This, in particular, goes for a BDR. The only unfortunate part of this reality is that it is one of the precise reasons why it’s so difficult to sell a BDR solution to a new client.
Calling All MSPs: How To Accelerate Cloud Adoption, Remotely Manage Key IT Workloads To Expand Your Biz
By Darrin Swan
Trying to survive on product margins has been a losing proposition for years, but an equally poor business choice is to offer just a portion of the key IT services that customers require. Comprehensive services are the lifeblood of your business, and MSPs have a prime opportunity to differentiate themselves and expand business by taking a holistic approach.
LanDynamix's Business Takes Off With Proactive Support And Automated IT Services
Established in 2006 by Managing Director Peter Clarke, LanDynamix is a frontrunner in the South African managed services market. With offices in Johannesburg and Cape Town, the firm has seen sales rise as a result of leaving the reactive IT services world behind and focusing instead on being 100 percent proactive for the benefit of clients.
Making The Case For Managed Services
By Jay McCall
Despite the fact that there are serious obstacles that need to be addressed, making the transition to managed services is well worth it in the end.
ERP Integration: Time & Attendance On Any Device
Learn how SaaS-based middleware enables the device-agnostic collection of time and attendance data in virtually any software environment.
What MSPs Need To Know About Storage Solutions For Retail
By John Pearring
Any MSP (managed services provider) providing storage or data center space to a customer should have a product option for data protection for their customers. The physical hand-off of servers and information to an MSP almost always includes a customer expectation that their data will be protected.
Featured Webinar
Can’t-Miss Advice For Adopting A Services Model
Technology is getting cheaper and that makes it more difficult to wring profits out of sales. Hardware has long been commoditized and software is following suit. The saving grace, many believe, is services.

Please join Mike Monocello, editor in chief, Business Solutions; and George Anderson, product marketing director, Webroot, on Thursday, July 31, 2014 at 1:00 p.m. ET for a webinar on:
• what you can do to evolve your business to a services-based model
• how to become your customer’s go-to source for all things IT
• how to increase your customer base
• how to supercharge your recurring revenue streams

Register For The Webinar.
Most Popular News
Websense Security Labs Identifies New Strain Of Zeus Malware
Paragon Software Earns High Marks In TopTenReview's 2014 Ranking Of Best Server Backup Software
RapidFire Tools Now Offering IT Assessment Reports In Spanish And Canadian French
Ventev Solves Stadium Wi-Fi Coverage And Capacity Challenges With Unique TerraWave Under-The-Seat Wi-Fi Solution
Featured Event
Channel Transitions
East | July 22nd | Boston, MA
Midwest | Oct.7th | Chicago, IL
Channel Transitions, powered by Business Solutions Magazine, is a one-day education and networking conference designed to help VAR/MSP executives learn how to best implement and manage the "as a Service" model. The event will feature real-world, nuts-and-bolts, headaches-and-heartaches discussions and success stories on the transition.
Only $199 for world-class education and networking.
Visit the Channel Transitions website for more information.
Featured Products And Services
Essential IT-As-A-Service Solutions For SMBs
Essential IT-As-A-Service Solutions For SMBs
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Dell Software Inc.
Report Manager - Quantify The Value Of Your Managed Services
Report Manager - Quantify The Value Of Your Managed Services
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N-able Technologies Inc.
ErisTerminal SIP Phones
ErisTerminal SIP Phones
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Vtech Communications
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