Newsletter | January 7, 2014

01.07.14 -- 5 Tips For Better Maintenance Contract Management

Business Solutions

In This Issue:

5 Strategies For Becoming A Best-In-Class MSP
By Justin Crotty
In the business world, there are always those that are able to rise above the fray and differentiate themselves as best-in-class organizations. Justin Crotty of NetEnrich lists five strategies that channel members can leverage to become world-class organizations.
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Featured Articles
Critical Success Factors For In-House NOC And Help Desk Operations
Providing NOC and help desk support services that are responsive to end customer needs while being cost effective to deliver is a key challenge faced by all managed service providers (MSPs). Surprisingly few get this part of their business right.
Placing All Bets On Workforce Management
By Jay McCall
This ISV’s all-in approach to developing a complete, modular-based WFM (workforce management) and human capital management solution was key to its more than 20 percent revenue growth in 2013.
Product Review: Backup And Disaster Recovery (BDR) Solutions, Part 2
By Jay McCall
A managed services provider (MSP) evaluates three backup and disaster recovery (BDR) solutions and shares the pros and cons of each.
5 Tips For Better Maintenance Contract Management
VAR’s, MSP’s, and ISV’s live off of their recurring revenue stream. They are born from the maintenance and support contracts won from closed deals. They soon become the main source of cash flow for all of these businesses.
The Ultimate Guide To Selling Cloud Backup
Nearly half of all businesses in the IT channel are now offering managed services according to a January 2013 CompTIA report. Many of these organizations are looking to capitalize on the rise in corporate demand for managed IT support, and therefore need to identify the managed service solutions that promise the greatest profit potential.
5 Ways To Capitalize On Cloud Opportunities
Many technology providers are nervous about the Cloud and what it means for their business. Rather than look at the Cloud with fear, embrace it and take advantage of the opportunities it brings for new revenue.
Set Your IT Business Up For Success: Achieving Client Satisfaction In The First 30 Days
The key to achieving client satisfaction and building long-term client relationships is starting off on the right foot. It is important that the groundwork be laid in advance to ensure a smooth onboarding process, as this is the time when new clients are most critical of the work being performed.
Most Popular News
Kaseya Launches Leading Bring Your Own Device (BYOD) Management And Security Solution
GFI MAX Webinar Series Offered In January
Education IT News For VARs
Industry Event
RSA® Conference 2014
February 24 to 28, 2014 | San Francisco, CA

RSA® Conference 2014: Share. Learn. Secure. Attend Feb. 24 to 28 in San Francisco and access two expos, and 300+ expert-led sessions spanning 21 technical tracks. Register by Jan. 24 and save $400.
Featured Products And Services
Continuum Vault
Continuum Vault
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Continuum Managed Services, LLC
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APC by Schneider Electric
CompTIA A+
CompTIA A+