In the business world, there are always those that are able to rise above the fray and differentiate themselves as best-in-class organizations. Justin Crotty of NetEnrich lists five strategies that channel members can leverage to become world-class organizations.
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Providing NOC and help desk support services that are responsive to end customer needs while being cost effective to deliver is a key challenge faced by all managed service providers (MSPs). Surprisingly few get this part of their business right.
By Jay McCall
This ISV’s all-in approach to developing a complete, modular-based WFM (workforce management) and human capital management solution was key to its more than 20 percent revenue growth in 2013.
VAR’s, MSP’s, and ISV’s live off of their recurring revenue stream. They are born from the maintenance and support contracts won from closed deals. They soon become the main source of cash flow for all of these businesses.
Nearly half of all businesses in the IT channel are now offering managed services according to a January 2013 CompTIA report. Many of these organizations are looking to capitalize on the rise in corporate demand for managed IT support, and therefore need to identify the managed service solutions that promise the greatest profit potential.
Many technology providers are nervous about the Cloud and what it means for their business. Rather than look at the Cloud with fear, embrace it and take advantage of the opportunities it brings for new revenue.
The key to achieving client satisfaction and building long-term client relationships is starting off on the right foot. It is important that the groundwork be laid in advance to ensure a smooth onboarding process, as this is the time when new clients are most critical of the work being performed.