If you’re a VAR or integrator looking to become more profitable, check this out. I attended a lot of trade shows and partner conferences focused on managed services this fall and sat through a ton of educational sessions. Something that really jumped out at me about MSPs is their focus on business metrics.
To become a successful MSP, being active on social media is now a requirement. Watch and learn how easy it can be to get started using social media sites for your MSP practice, not only can it be fun, but it can also open up the possibility of new opportunities. Learn more.
Providing NOC and help desk support services that are responsive to end customer needs while being cost effective to deliver is a key challenge faced by all managed service providers (MSPs). Surprisingly few get this part of their business right.
Technology changes in the blink of an eye. New products or services are introduced and older versions are obsolete almost immediately. The convergence of mobile, Big Data, and the Cloud is setting the stage for a new way of working, collaborating, and leveraging business information.
Forging the road to where you want to be takes more than just fueling up for the ride. It means finding the way, plowing through obstacles, and focusing on the destination — essentially, finding a roadmap to success. Knowing what to expect, preparing for the trip, and realizing opportunities along the way help to strengthen the journey toward what lies ahead.
Ron Hassanwalia, COO of SOTI, a mobile device management (MDM) provider with more than 10,000 enterprise customers worldwide, says adding MDM to BYOD is the way “to give choice without sacrifice.” Designing the right solution, though, might take some creativity.
Remote backup is one of the most popular items in a foundational service for many managed services providers (MSPs). The abilities to build comprehensive backup systems and ensure data is located across distributed physical locations are crucial challenges to many small and medium-sized business customers served by MSPs.
The Acronis Backup & Recovery product offered an impressive breadth of functionality, including an easy-to-use setup interface, image- and file-based backups, support for a wide range of virtualization environments, diverse off-site capabilities, a bare metal restore to dissimilar hardware, agent-based and agentless backup options, and Apple desktop/laptop backup capabilities.
Barracuda stood out in the area of support, offering technical support out of San Jose, CA, which Brown found very helpful during his initial setup of the Barracuda backup appliance. Barracuda also offered the most flexibility with regard to off-site backup capabilities, allowing backups to the Barracuda cloud, another cloud of the VAR’s/MSP’s choosing, or even allowing customers with multiple sites to perform backups among their own facilities.
The biggest difference with Continuum was that the vendor bundles RMM and 24/7 NOC support with its BDR Vault. While Brown felt this created a price advantage over other similar BDRs (e.g. CharTec, Datto, and StorageCraft), some MSPs might have reservations about working with a NOC support center that’s based outside the U.S.
STORServer was not able to have its product tested within our deadline, but the basic spec sheet details are included in the individual review sidebar along with other information collected from the vendor.