A New RMM Improves An Integrator's Problem Resolution Times

Since 1998, Intellect Information Technology (Intellect IT) has provided a full range of IT development, implementation, and support services to SMBs (small and midsize businesses). The systems integrator, which offers everything from network design and disaster recovery to voice and data communications services, prides itself in delivering IT solutions under a customer-centric approach and with the goal of adding business value.

In a commitment to those core principles, Max Soukhomlinov, technical director at Intellect IT, made a strategic investment in anticipation of where IT management was headed – away from ad hoc support services to fully-outsourced, managed services. The integrator evaluated half a dozen RMM (remote monitoring and management) vendors before finding the right fit, which required integration with VMware.