An MSP Reduces Its Server Alerts By Integrating BDR And RMMSource: Axcient
Andrew Harper, CIO of Gaeltek, is dedicated to providing clients with cost-effective, state-of-the-art IT solutions. As Gaeltek has grown, Harper has continued to look for innovative solutions that help him deliver peace-of-mind and security to his clients.
Like most MSPs, Harper and his team use a combination of systems, processes, and tools to service their customers IT needs. Often times, there are multiple systems monitoring the health of different devices and communicating status via email or through a device specific management console. The result is a seemingly endless stream of updates from multiple sources that are difficult to manage, prioritize, and track. While they have the information they need to do the job, it is by no means easy or efficient and dramatically impacts profitability.
Axcient appliances can now be configured to proactively work within the Autotask PSA. The result gives MSPs like Gaeltek a much clearer picture of the backup status of each individual Axcient device in a client's environment within the Autotask management console. Knowing exactly what is happening, where, and when are critical elements of Gaeltek's workflow.