Level Platforms Extends Leadership In Intel vPro Technology Management For MSPs

LPI Level Platforms Inc, provider of the industry-leading managed services software platform Managed Workplace, recently announced new deeper integration of Intel® vPro™ Technology into Managed Workplace 2010, which will give IT Solution Providers using Managed Workplace 2010 a strong competitive advantage in managing Intel vPro enabled devices.

Intel vPro processor technology allows remote access to PCs for monitoring and management, independent of the state of the operating system or power state of the PC itself. Managed Workplace, the first Intel vPro certified MSP platform, currently provides extensive monitoring and management features for Intel vPro enabled devices including remote power management and the ability to offer off-hours maintenance by using the integrated Power On and Power Off features; the ability to discover Intel vPro assets out-of-band, even when the system is powered off, for more accurate asset discovery; and proactive monitoring and alerting on system-critical boot events for faster remediation and lower operational costs.

The recently released Managed Workplace 2010 delivers support for Serial over LAN (SOL) and IDE Redirect (IDE-R) connections. Users of Managed Workplace 2010 can now create both SOL and IDE-R connections directly from its web-based central dashboard, the Service Center, so that users can use SOL to boot an unavailable device to the BIOS and view start-up POST messages. These features allow solution providers to rapidly perform tasks remotely for faster remediation of devices that would otherwise be unavailable and require a trip to the customer site.

With IDE-R, users can mount an image from a network share drive, CD-ROM or Floppy Disk image onto an Intel vPro enabled device, over a standard network connection. For the Level Platforms solution, the bootable image is located on the Managed Workplace Onsite Manager, an agentless software component at the customer site. Once an IDE-R session is established from the management console at the service provider's central Service Center, the Intel vPro enabled device boots from the remote media as if it were directly attached to one of its own IDE channels. With this capability MSPs can now quickly reboot corrupted systems remotely from an image within their customer network, further eliminating the need for an onsite visit.

Managed Workplace 2010 also automatically detects and classifies Intel® AMT-enabled devices as such in the Service Center, so technicians immediately know which devices can benefit from these Intel vPro enabled capabilities even for devices newly added to the customer networks.

"PCs equipped with Intel vPro technology are the only way to go for managed services providers," said Peter Sandiford CEO Level Platforms. "Level Platforms is committed to leading the pack in exploiting the many new and emerging features for Intel vPro devices, as an integral part of leveraging our advanced agentless architecture to deliver the most comprehensive PC management for small and midsized business in the world."

"Level Platforms has been working with Intel since 2006 on using vPro technologies in Level Platforms product for the benefit of managed services providers," said Lisa Watts, Director of Business Client Ecosystem Development at Intel Corporation. "Intel vPro Technology capabilities allow MSPs to increase their Service Level Agreement, while helping lower the cost to deliver those services for small and midsized businesses."

About Level Platforms
With thousands of Partners in 30 countries, Level Platforms is the leading provider of managed services software for IT solution providers servicing small and midsized end customers through its award-winning agentless remote monitoring and management software, Managed Workplace. For more information, visit www.levelplatforms.com

SOURCE: Level Platforms