Product/Service
MercuryLive™ 24/7 Support
Source: Mercury
•Product Sheet: MercuryLive 24/7 Support
Direct Support
When problems happen, fast resolution can save the business day. MercuryLive™ — our 24/7 customer and technical support service — is free and it's live. Our friendly experts are here to take calls and answer emails regardless of the day and hour.
Customer Service
Customer service is a promise we keep. Our frontline customer service team quickly handles funding and credit card processing related requests, call routing, and other questions. Through proactive monitoring of our MercuryLive team's calls and performance, we continually identify and implement new processes to improve merchant services and customer satisfaction.
Technical Support
When a merchant has technical problems, we help. We know POS technology. Our experience with integrating our payment processing platform with hundreds of POS systems gives us a distinct advantage when it comes to solving technical issues quickly. We back up our technology — and the POS system — with expert technical support. Our technical support team handles difficult funding requests, bulk processing requests, and all POS, ECR, and terminal support issues.
•Product Sheet: MercuryLive 24/7 Support