Optimizing Managed Services Profit And Growth With Backup And Recovery Services

Client expectations for uptime and protection continue to escalate and so do Managed Services operating costs. This white paper details how Managed Service Providers ("MSP") with top profit performance are incorporating leading backup and recovery services ("B&R") into their overall offerings, including the impact on the MSP's gross margin, sales growth, operational maturity and bottom line profit. It summarizes findings from Service Leadership Index™ Reports on Profitability, Compensation, Managed Services and Economic Indicators.

The paper also provides actionable steps for advancing your backup and recovery strategy to create a deeper win/win for you and your MSP clients.

The primary audience for this paper is Solution Providers with Managed Services ("MS") as their Predominant Business Model ("PBM", see endnote for the definitions of the relevant Solution Provider PBMs). That said, leading Solution Providers across all PBMs are introducing Managed Services as part of their core offering to their customers. For those Solution Providers, this paper will illuminate the critical success factors for developing a well-honed B&R service offering.