Process Is The Path To Profitability

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By Gennifer Biggs, Business Solutions magazine.

When I talk to managed services providers (MSPs), I often hear stories of mistakes made early in their evolution into the managed services business model. Namely, a belief that with the purchase of a remote monitoring and management (RMM) tool and a handful of customers signed up for a monthly IT subscription plan, you have a managed services practice. But in reality, there is a need for a great deal of process and procedure behind a successful managed services practice. Founder of Stringfellow Technology Group Edward Stringfellow learned that lesson early on. Now, he has a simple message for those struggling to turn a managed services practice into a lucrative business venture: Create a well-documented methodology to fuel growth and profitability.

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•Featured Article: Process Is The Path To Profitability