Take Your Customer Service To The Next Level

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•Featured Article: Take Your Customer Service To The Next Level

By Mike Monocello, Editor in Chief, Business Solutions magazine

Euthenics is a POS (point of sale) VAR that specializes in large national accounts. How large? We're talking Golden Arches large. Since 1999, the VAR hasn't lost a single large account, which the president and CEO, Lee Kosmen, attributes to his company's dedication to service and support. Kosmen won't purport to be perfect at service and support or claim his way is the only way, but it's obvious that he's doing something right. When pressed to share the secret of his success in the area of service and support, his answer is surprisingly simple, albeit uncommon. The Tech Police.

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•Featured Article: Take Your Customer Service To The Next Level