Newsletter | December 21, 2011

12.21.11 -- Talking To Customers About Your Managed Services Offering; Industry Regulations And Cloud Backups

Business Solutions Newsletter

| Networking, VoIP & Managed Services Edition

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In This Issue:


Zenith RMM Makes 3 Big Announcements
By Jay McCall, networking and managed services editor
Zenith RMM, which was a recent spin-off from Zenith Infotech, made several announcements this week, beginning with a name change to Continuum. Additionally, the company announced a BDR (backup and disaster recovery) offering, which it's calling "Continuum Vault," and it announced the appointment of additional sales leadership.
Read more...

Sponsor

N-able

N-able's vision is to make its MSP Partners the most successful in the world. Working closely with you and helping you to define, implement and automate managed services has resulted in stellar growth for many of our partners. Sharing our collective experience, we have put together industry best practices into a complementary virtual book called "The N-able NOC and Service Desk Operations Book".

Cloud Services, Break/Fix Pricing Aren't Compatible
By Mike Byrne, director of MSP, Quest Software, Network Management Division
As you start selling more comprehensive vendor management services, don't undersell the cost of down time.
Full article...

How Nimble Is Your MSP Business?
By Bob Penland, CTO, TruMethods, LLC
As more technology vendors try to sell directly to SMBs (small to midsize businesses), MSPs (managed services providers) need to see themselves and what they're selling in a whole new way.
Full article...


5-Minute Podcast: Cloud Backup


MSPs Chris Johnson, CEO of Untangled Solutions, and MJ Shoer, president and virtual CTO at Jenaly Technology Group, share their insights along with Ted Roller, VP of channel development at Intronis. Click the link below to check out this 5-minute podcast or to access previous podcasts in this series.
Listen to podcast...

News

Sourcefire Introduces Industry's First Next-Generation Firewall

Sourcefire, Inc., a provider of intelligent cybersecurity solutions, recently announced the Sourcefire Next-Generation Firewall (NGFW).
Read more...

Jenne University Raises The Bar In IT Distribution Training

Jenne Inc., a value-added distributor of IP telephony, audio and video conferencing, data networking, and IT security products, announced its latest Avaya-focused course offerings through June 2012.
Read more...

SonicWALL Announces Aventail EX9000 And Aventail 10.6 Software

The proliferation of powerful smartphones and tablets poses a new problem for IT: providing secure remote access to network resources for a growing number of employees who use their own mobile devices for business purposes.
Read more...

ShoreTel Extends Virtualization Support

ShoreTel Inc., a provider of brilliantly simple IP phone systems with fully integrated unified communications (UC), recently announced VMware certification for the Enterprise Contact Center (ECC) solution.
Read more...

Shows and Events

RSA Conference 2012
February 27 - March 2, 2012 | San Francisco

ASCII Success Summit
February 29 - March 1, 2012 | Orlando, FL

ASCII Success Summit
March 21-22, 2012 | Los Angeles

Featured Products and Services

Power Protection And Connectivity Solutions For Digital Signage Apps.
Power Protection And Connectivity Solutions For Digital Signage Apps.

Product Details
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Tripp Lite

Eaton 9355 UPS
Eaton 9355 UPS

Product Details
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Eaton Corporation

SLIMtec Power Filter, 5 Amp
SLIMtec Power Filter, 5 Amp

Product Details
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ONEAC

Mid Market Services (MMS)
Mid Market Services (MMS)

Product Details
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NetEnrich, Inc.


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